Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

DECEMBER 15, 2017

In this illuminating talk from Mind the Product San Francisco 2017 Janna Bastow, Co-Founder of Mind the Product and Co-Founder and CEO of ProdPad, shares her own stories of dealing with people, and how she handles the toughest part of the job. People are unpredictable, they have strong opinions and unconscious biases. Design Sprints.

Research Software 0

Research Software Product Research Data Visualization User Testing 0

Product Talk

AUGUST 10, 2016

I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. It’s easy for teams to work along both dimensions of product discovery—working to understand their customer’s context and iteratively testing their ideas—but that doesn’t mean they know how to connect the two sets of activities.

Research Software 279

Research Software Product Research User Testing Customer Experience 279

Mind the Product

SEPTEMBER 10, 2017

This process lets a small, committed team get to the crux of a single problem quicker, so you can explore a solution more effectively than is otherwise possible in a traditional organisation or even in a nimble start-up. Teresa’s opportunity solution tree can help us to do this. Compare and Contrast. Quality Design.

Research Software 172

Research Software Product Research Data Visualization User Testing 172

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

NOVEMBER 12, 2018

Have you ever opened up an exciting new app, but instead of being asked to “ Sign up ” you saw “ ??????????? ”? It might even put them off the app altogether. But consider this: Only 25% of the world’s internet population are native English speakers, the rest have to tolerate these language barriers on popular apps day-to-day.

Research Software 172

Research Software User Testing Software Review Product Research 172

Product Talk

JULY 12, 2017

They interview customers , run usability tests, and conduct A/B tests. Resources Mentioned: Tools: Adobe Creative Suite. Hypothesis Testing. 2017 Product Conferences. 2017 Product Conferences. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). My talk at Front 2017.

Product Research 270

Product Research User Testing Data Visualization Research Software 270

Product Innovation Educators

JULY 4, 2022

For example, the Wyze Cam, a security camera, detects people, pets, and packages, and we’re beta testing face recognition. When our customers want a new solution, we try to find that solution, invent something, or enhance the features of an existing product. Wyze’s tagline is to make great technology accessible.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Product Talk

SEPTEMBER 13, 2017

Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. I’ve been developing a visual critical thinking tool that I want to share with you today. Our system allowed people to spam their entire alumni community. Hi everyone. I’m excited to be here.

Product Research 266

Product Research Research Software User Testing Data Visualization 266

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. Tools: Omnigraffle , Miro (formerly RealtimeBoard). Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. The Business Model Canvas.

Product Research 184

Product Research Customer Experience Research Software Entertainment 184

Product Innovation Educators

AUGUST 25, 2017

Tips for conducting consumer and market research for new products. Design Thinking has become an important tool to product managers who are involved in the front end of new product development. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes.

User Testing 120

User Testing Market Research Product Research Research Software 120

Mind the Product

SEPTEMBER 29, 2017

Design Sprints allow you to get to the crux of your problem and explore a solution, quicker than other ways of working. They don’t give you a perfect solution or exact data, but they give you more than enough to decide what to do next by helping you glimpse into the future. Then everyone comes up with solutions for this situation.

Research Software 151

Research Software User Testing Airlines Software Review 151

Intercom, Inc.

JUNE 18, 2018

However, we convinced ourselves that we’d better tackle the problem properly when we had time to fully explore the solution, and so we took our time defining the problem, doing extensive research and exploring lots of possible solutions. The whole process took a while. Why we shouldn’t trust our intuition.

User Testing 222

User Testing Research Software Customer Experience Product Research 222

Mind the Product

FEBRUARY 1, 2018

I believe the answer is to use a test-and-learn approach to create a minimum lovable product (MLP) product – or the version of a new product a business can launch to create customer love with the least amount of effort and expense. The test-and-learn approach my colleagues at Moonshot and I use is an adaptation of the Design Sprint.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

Mind the Product

AUGUST 9, 2017

While the Amazon Echo Show is an impressive addition to the repertoire of voice and video monitoring systems in this growing market, it’s not the product features that are drawing attention. If your favorite smart gadgets don’t synchronize, then there is less of an incentive to integrate them into existing home systems.

Artificial Inteligence 156

Artificial Inteligence Research Software User Testing Product Management 156

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userzoom

MAY 23, 2018

Exploring the basics of creating and testing UX prototypes. UX designers and researchers follow an iterative process – testing pieces and versions of the product and making improvements along the way, until, in the end, you’ve got a thoughtful and useful product that people love. No software or coding needed!

Product Research 89

Product Research User Testing UX Testing 89

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. The “SaaSification of software” is also leading on-premise software vendors to leverage software usage analytics to drive decisions.

Analytic Tools 70

Analytic Tools Data Visualization Research Software Feedback Software 70

Mind the Product

OCTOBER 20, 2017

Rather than having a single “genius” designer who drives their own solutions to problems, quality design facilitates the bringing together of different perspectives. You also need to ensure that user research takes place within that team, so that everyone has access to the insights that research provides. Understand.

User Testing 142

User Testing Product Research Research Software Customer Experience 142

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. So, my name is Katja. Back to you.

User Testing 101

User Testing Product Research Presentation Research Software 101

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Product Innovation Educators

OCTOBER 27, 2017

Researchers found that consumers are curious when products are different from what they expect, but if they are too far from the norm, they will resist it. With 33,000 new CPG products introduced every month, this is important research – your product should be different but not incongruent with the category… [link].

User Testing 120

User Testing Customer Feedback Product Research Product Management 120

Mind the Product

OCTOBER 6, 2017

In this inspiring talk from Mind the Product London 2017, Blade Kotelly shares a process that he says will give you the best chance to innovate, although it doesn’t necessarily guarantee success. The process is based around Research, Design, Prototyping and Testing, but it also needs a focus – what Blade calls a “centreline experience”.

User Testing 142

User Testing Product Research Customer Experience Research Software 142

UX Studio: Product Management

JANUARY 27, 2022

A centralized system is required to develop a good understanding of your users across teams and across your firm. Here’s when research repositories come in handy. So, whether you’re a user experience researcher, a user experience designer, or a product manager, this post is for you. What is a research repository?

User Testing 92

User Testing Research Software Reporting Tools Data Visualization 92

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. For Slack, that was clearly the engineering and dev communities, who love new tools. We use a multi-touch attribution system.

User Testing 174

User Testing Marketing Customer Experience Research Software 174

Mind the Product

FEBRUARY 28, 2018

Last year, our team here at insightsoftware.com, makers of Hubble , moved from Scrum to a Kanban software development approach. Looking Back to 2017. To reduce the amount of time spent in regression testing. Team-based automation testing. We used to have a separate team responsible for writing automation tests.

Product Research 125

Product Research Testing Research Software Software Developers 125

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Coalition

JULY 14, 2022

The idea is that no matter how much research you do, you are walking blindly into the night when it comes to user adoption. They tried every kind of test (or worse, feature release) in the hopes of maybe finding the one silver bullet that will drive numbers up. The intention behind “failing” is not to press luck. Absolutely!”

Product Research 147

Product Research User Testing Customer Experience Weak Development Team 147

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. They must rally a team around a product’s vision and make sure the solution is viable from a business perspective. Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. We dedicate designer and researcher teams to help our clients design appealing and easy-to-use digital products. We are ready to help you with any design and research challenges you might have. Best web design companies in Manchester.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

UX Studio: Product Management

JULY 5, 2021

We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Mixpanel

JANUARY 12, 2023

From customer research to monitoring and iteration, good copywriting is rooted in data. Start with customer research. You wouldn’t build a product without doing customer research and validating your idea. To get it right, you’ve got to run research to figure out what needs to be said. Keyword research.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115