Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. So some more time has passed and the team started getting the message. They were not review quarterlies.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018. Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? — Brex (@brexHQ) June 19, 2018.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

The Product Coalition

FEBRUARY 6, 2020

Build a multi-channel personalized communication system. The data is presented in terms of geography, industries, and message types. The biggest jump was in 2018. The OR of transactional emails is very high and accounts for 73% on average, which is several times higher than the OR of all other message types. applications.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

JULY 8, 2020

We’ve talked a lot about ‘Aha’ moments here on the Userpilot blog. In this chart, for example, you can see that for March 2018 starters, a big retention problem occurs in month 6. That seems to be happening for more recent cohorts at around the same time: April 2018 cohort – month 4 is August. 6 Qualitative Evidence.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Business of Software Conference

SEPTEMBER 3, 2019

They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. Now, we are a systems management solution. Whatever we’re doing isn’t working but we’ve still got to get our message out. And this helped our marketing message like you would not believe.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. Easier than if you’re less profitable.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. Easier than if you’re less profitable.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Userpilot

JULY 29, 2019

If you don’t decide clearly who your target audience is going to be (and I mean – *very* clearly – like doing the proper ‘ideal customer avatar’ – including very, very detailed demographics) you’re message will be vague at best and it will fail to communicate your value proposition and prompt comparisons to competitors at worst. ‘We

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. My message here is you have to see the pattern. So of course we need management here.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

The Product Coalition

MAY 25, 2018

Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ?? Keep your documentation outside your ticket system because it doesn’t belong in there. up to 50 times?—?your

Webinar 60

Webinar Agile Product Research Customer Experience 60

Intercom, Inc.

JUNE 10, 2019

It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. It’s September 2018, and there are 7 Elasticsearch clusters at Intercom. Elasticsearch is a core technology at Intercom. This story begins a few months ago.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

Andrew Chen

NOVEMBER 1, 2018

My journey took a while too: 10 years in the Bay Area (and blogging, building my network, etc). I started my blog originally to write down everything I was learning. As of early 2018, when I had presented this, these were some of the companies that had growth titles or formal growth teams). 100+ hours of interviewing and prep.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

NOVEMBER 28, 2019

Which is more recent 2012 to 2018. And finally – and this has been evolving a lot over the last few years – the technology systems and support tools like Salesforce.com or HubSpot becoming more and more important. So the really good people would due diligence you quite a bit, that’s a very good sign.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143