The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Which is really where it all starts….

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Indicative

OCTOBER 22, 2020

We get it – retaining your customers is hard work. This means product teams have to work hard to improve onboarding and engagement to retain customers. However, improving retention is an uphill task, since retaining users in your product is rarely a singular team’s effort. Product Retention and the Status Quo.

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. Nis Frome (@nisfrome) July 17, 2018. Nis Frome (@nisfrome) July 17, 2018. Todd Lombardo.

Customer Feedback 40

Customer Feedback Product Research User Testing Product Management 40

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. Nis Frome (@nisfrome) July 17, 2018. Nis Frome (@nisfrome) July 17, 2018. Todd Lombardo.

Customer Feedback 40

Customer Feedback Product Research User Testing Product Management 40

Surya Suravarapu

FEBRUARY 13, 2020

Source: McKinsey & Company, 2018). Their biggest challenge is 'setting the product roadmap priorities without customer feedback or market feedback (25%), which is closely followed by 'getting consensus on product direction (23%)' (Source: ProductPlan’s Product Management 2020 Report). Understand Customer Jobs.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. Feedback loops allow you to monitor prediction accuracy, etc.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Alchemer Mobile

NOVEMBER 29, 2018

By now, marketers and product owners in every space understand the importance of listening to their customers. Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Your Customers Expect to be Heard.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. Will Consumers Trust a Currency Developed by Facebook? Will Consumers Trust a Currency Developed by Facebook? Source: TechCrunch.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. Will Consumers Trust a Currency Developed by Facebook? Will Consumers Trust a Currency Developed by Facebook? Source: TechCrunch.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

AUGUST 28, 2018

In Silicon Valley, ‘middleman’ is a trigger word – a call-to-arms for the direct-to-consumer revolution. It has always been an advisor* led business,” explains Vivek Bedi, VP of Consumer Experience Products at Northwestern Mutual. An empathic expert sitting across the table is the only way to engage consumers about certain behaviors.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

In Silicon Valley, ‘middleman’ is a trigger word – a call-to-arms for the direct-to-consumer revolution. It has always been an advisor* led business,” explains Vivek Bedi, VP of Consumer Experience Products at Northwestern Mutual. An empathic expert sitting across the table is the only way to engage consumers about certain behaviors.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 21, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. He’s spent the last 20 years working in various industries, from pharmaceutical companies to consumer products and management consulting. What kind of content is Zooterra producing?

User Testing 40

User Testing Research Software Customer Experience Feedback Software 40

DISQO

AUGUST 21, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. He’s spent the last 20 years working in various industries, from pharmaceutical companies to consumer products and management consulting. What kind of content is Zooterra producing?

User Testing 40

User Testing Research Software Customer Experience Feedback Software 40

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He had a job working at Ames Research Center he was driving to work one day he had just got engaged to his wife who was his wife for many many years. Video, Slides, & Transcript below.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 6, 2020

I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. If you’re a customer service leader do you know what that means? Today 2018. actually work. It’s interesting in A.I. delivered by A.I.” It’s so meta.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

DISQO

AUGUST 15, 2019

We used Alpha to run the tests with over 200 main street investors who have a brokerage account or a financial adviser. One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. I had my 401k with them.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

DISQO

AUGUST 15, 2019

We used Alpha to run the tests with over 200 main street investors who have a brokerage account or a financial adviser. One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. I had my 401k with them.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

BrainMates

APRIL 30, 2018

In April 2018, Brainmates hosted a Product Talks Sydney Meetup based on the “hypotheticals” format popularised by Geoffrey Robertson. This new idea is going to leverage artificial intelligence to better serve B2B customers with targeted advertising solutions to end customers, or real people out on the street.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Usersnap

APRIL 18, 2019

Your customers are your lifeline, you know that. You might think all your customers are perfectly happy. Turns out, without actually speaking to your customers, you can’t truly know how they feel about you , your products or your business. You can grow your business and earn loyal customers. Click To Tweet.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis.

Research Software 165

Research Software Feedback Software User Testing Customer Experience 165

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

The Product Coalition

MAY 25, 2018

Learn more about the numerous product backlog anti-patterns that can manifest themselves when you try to create value for your customers and your organization. Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. up to 50 times?—?your

Webinar 60

Webinar Agile Product Research Customer Experience 60

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. The executives could have conducted usability tests and at least had a ballpark idea of whether the buttons they built would be used in the wild. I don’t buy this explanation either.

Reporting Tools 60

Reporting Tools Product Research Feedback Software Startups 60

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23