Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Support teams get a lot of repeated inbound questions, which get tedious to answer. Balancing risks in machine learning development.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Source: HubSpot Research, State of Inbound 2018. Source: HubSpot Research, State of Inbound 2018.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 109

Technical Advisors Product Research Analytic Tools User Testing 109

Gainsight

JANUARY 8, 2019

Inspiring sessions, professional development—and did we mention they’re expecting 30,000 attendees this year? Photo source: Pulse 2018 Recap . Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. INBOUND | September 3-6, Boston, MA.

Events 45

Events Inbound Data Visualization B2B 45

Intercom, Inc.

MAY 21, 2020

Here are five quick takeaways: We’ve developed a new metric called ROAR: the rate of automated resolution. “ At the end of the day, expectation setting is the name of the game here” Ryan: Definitely. After doing a bit more research, we realized that at the end of the day, expectation setting is the name of the game here.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Indicative

MAY 25, 2018

Indicative visited the 2018 Propelify Innovation Festival on May 17th. Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. When content resonates with a prospect, it’s what Giannattasio calls, “disruptive inbound.” Deciding by Data.

Research Software 53

Research Software Banking Certifications Customer Experience 53