Mind the Product

DECEMBER 21, 2017

Mind the Product is above all a community of product managers who strive to push our craft of product management forward by sharing our insights, lessons learned, and pitfalls to avoid. Like the technology we use to build the products we love ages and gets left behind, Agile has died while we were perfecting our standup.

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Weak Development Team Product Research Agile Customer Experience 86

UX Studio: Product Management

APRIL 27, 2020

Is it enough to validate a product with in-lab studies? Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Before design, the team already had. Background.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Good Product Manager

DECEMBER 16, 2018

Twas the Night Before Product Launch. Twas the night before product launch, when all through the team. Not a developer was coding, nor crafting a meme. And so begins my 2019 holiday-themed blog post: ’Twas the Night Before Product Launch: A SiriusDecisions Holiday Poem. Product Management Planning for 2019.

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Research Software Product launches Product Management Product Manager 68

UX Studio: Product Management

SEPTEMBER 16, 2021

UX studio is an expert design company that helps businesses worldwide design impactful digital products. Perhaps, you’ll start looking for Berlin design freelancers or product design studios in Berlin. . We are ready to help you with any design and research challenges you might have. . Top 5 Design Studios in Berlin .

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Research Software User Testing Analytic Tools Feedback Software 59

Good Product Manager

DECEMBER 16, 2018

Twas the Night Before Product Launch. Twas the night before product launch, when all through the team. Not a developer was coding, nor crafting a meme. And so begins my 2019 holiday-themed blog post: ’Twas the Night Before Product Launch: A SiriusDecisions Holiday Poem. Product Management Planning for 2019.

Research Software 60

Research Software Product launches Product Management Product Manager 60

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. It is not that those books are bad. Why disregarding product design books is a mistake. That’s the moment I know that my interlocutor knows very (very!)

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Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

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Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

APRIL 5, 2018

Gina stepped away from Duolingo at the beginning of 2018 to help non-profits better understand the growth and marketing principles that thrive in today’s tech world. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. It was more, “help us grow.”

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Business of Software Conference

JANUARY 6, 2020

We talk about this sort of this loop we collect, we verify the accuracy, and we embed and empower that knowledge and make it accessible to folks who need it, to give a little bit of context about what Guru does. spring and when things are going bad it’s an AI winter. And right now we’re in an A.I. So it really is amazing.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

OCTOBER 13, 2020

So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

BrainMates

APRIL 30, 2018

In April 2018, Brainmates hosted a Product Talks Sydney Meetup based on the “hypotheticals” format popularised by Geoffrey Robertson. A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. Jamie Finnegan, Head of Talent at finder.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. It is not that those books are bad. Why disregarding product design books is a mistake. Our own book about product design. ? Product Design Process.

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Books Technical Review Research Software Data Visualization 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Business of Software Conference

APRIL 7, 2020

In this BoS Talk you will learn: How to conduct qualitative research to tap into the customer voice more effectively. How to pair quantitative and qualitative research for a more global understanding of the customer journey. And so the first test that we ran proved them wrong completely and they were just shocked.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. You’d struggle because the tool is so bad! Mark Zuckerberg testified in front of the US Congress in early 2018. — Robert Stephens (@rstephens) August 9, 2018.

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Reporting Tools Research Software Feedback Software Weak Development Team 223

Mind the Product

JUNE 19, 2018

This second post on the methods we use at Onfido to help us think commercially and strategically looks at State of Product meetings. This meeting is an exercise in strategy, an opportunity to take stock of where your product is, where it fits within the wider market, and where it should go. State of Product. Product Definition.

Data Visualization 91

Data Visualization Research Software Feedback Software User Testing 91

UX Studio: Product Management

JUNE 12, 2018

“When a company like Facebook improves the experience of its products, it’s like the massages we give to Kobe beef: they’re not for the benefit of the cow but to make the cow a better product. This dire quote speaks about the misaligned values product creators and their customers pursue. Our context presents a possible future.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. If you’re wondering where’s SaaS? – and, as a result – often fail to sell a great product. Image Source.

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Feedback Software Positioning Reporting Tools Strategy 104

Business of Software Conference

DECEMBER 3, 2019

In this fast-paced talk from BoS USA 2018, jobs-to-be-done expert and lifelong innovator Bob Moesta helps give you the skills to make all your innovation outcomes more predictable, and successful. Thing is I’ve learned a lot about how to develop products. How do people learn, and how can they work better?

Research Software 40

Research Software User Testing Data Visualization Customer Experience 40

Userzoom

JANUARY 3, 2018

Inconsistency across products and platforms. Poor communication between teams. These consequences of large teams just can’t be avoided, right? Just because you’re expanding your product team and/or scaling processes doesn’t mean you have to sacrifice quality or consistency. Get the approval of the team.

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Reporting Tools Research Software Customer Experience Weak Development Team 93

The Product Coalition

JUNE 5, 2018

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. They are an impressive bunch who are cracking into a huge market with their new product. Q4: Product Development: Speed vs. Quality. Q7: Prospect Feedback?—?How

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Userpilot

JULY 23, 2020

You’re signing up new users for your SaaS product every day. In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. Congratulations!

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Research Software Feedback Software Strategy Marketing 95

Business of Software Conference

OCTOBER 23, 2019

Bruce McCarthy, Founder, Product Culture. In this talk Product guru Bruce McCarthy arms you with his battle-tested approach to prioritizing your most critical initiatives that will increase your organization’s focus by increasing confidence in your prioritization decisions. Also I wrote this book on product roadmaps.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Business of Software Conference

JULY 2, 2019

Jane Austin, Director of Product Design, Babylon Health. You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. So I’m here today to give you a kind of ten top easy ways to irritate your design team.

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Weak Development Team Research Software User Testing Analytic Tools 40

Userzoom

DECEMBER 10, 2019

Our Senior UX Director Lee Duddell discusses the importance of democratizing UX , while highlighting the mistakes that people make when they begin sharing research empowerment around the organisation and how they can avoid them. Lee: So we’re gonna talk about democratizing research. There are structures.

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UX User Testing Product Research Research Software 84

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Why is customer feedback important?

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Feedback Software User Testing Customer Feedback Data Visualization 119

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” .

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User Testing Product Research Research Software Customer Feedback 100

Business of Software Conference

NOVEMBER 28, 2019

Which is more recent 2012 to 2018. It’s an online website which is really a catalogue for cloud services and products and consultants and developers to build Government digital and cloud implementations and I think it’s transacted over £3 billion since it started. So that’s your number one area of interest.

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Analytic Tools Research Software Data Visualization Software Review 40

Usersnap

MAY 21, 2019

What this actually means, in terms of numbers, is just a handful of people who are extremely happy with your product and want to pass along their customer experience to everyone they know. Nielson Advertising’s research showed 92% of customers trust recommendations from people they know. Create a Feedback Loop.

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User Testing Customer Experience Customer Feedback Product Research 74