Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In this post, members of the Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading. One last article that elicited an “aha!”

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. Don’t worry, this is not an article about the exer-bike or the “push button health” craze. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

The Product Coalition

DECEMBER 17, 2019

Siri received mixed reviews when she first landed in the iPhone 4S in 2011. There was a lot of praise for the ingenuity of the technology, but the user experience left a little to be desired…perhaps we were all a little too inspired by the flawless communication abilities of Sci-Fi virtual assistants. Speaking of security?—?some

Wireless 79

Wireless Technical Review Research Software User Testing 79

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

FEBRUARY 20, 2019

In this article, I will detail why we do this and how we do it. Every tool they use favors asynchronous communication. If any progress is made on the subject during these discussions, a summary should be reported back as a comment in the ticket. Seem weird? And there is a very good reason for that. They will get more involved.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 118

Analytic Tools Data Visualization Reporting Tools Startups 118

Modus Create

SEPTEMBER 4, 2019

This short guide discusses the trade-offs between cloud vendors and in-house hosting for Atlassian Data Center products like Jira Software and Confluence. In this article, we will be looking at what options enterprise level clients have for hosting Jira or Confluence Data Center by comparing Cloud and in-house possibilities.

Reporting Tools 13

Reporting Tools Data Visualization Software Review Systems Review 13

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. Gamified onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

MARCH 7, 2022

You can watch the full interview here, or read this article for a summary of the key points. Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Watch all Product Heroes episodes here. How it started. Their goal?

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Do you want to get this article in your inbox? If you are enjoying the article, please do me a favor and smack the ???? ?? and act appropriately in due course. Your support means the world to me!

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Split

OCTOBER 17, 2019

When you do, you increase the chances of learning something truly useful and you reduce the odds of wasting your time and heading off in an unproductive direction due to false signals. About Split Software (split.io) and Dave Karow. So there’s a great article from Thomas Crook. A great article, “The HIPPO Syndrome.”

Data Visualization 45

Data Visualization Customer Experience User Testing Reporting Tools 45

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. We’ll cover why in the next section, after reviewing examples. ‘ perspective. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

JULY 15, 2021

A guide on how to pick the best onboarding software. Common onboarding tools include signup flows , onboarding emails , welcome screens , checklists , tooltips , interactive walkthroughs , and webinars. The best onboarding software on the market is Userpilot. Some onboarding examples from other companies to emulate. Signup flow.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

JULY 22, 2019

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we’d have fusion reactors, space elevators, replicants, basically everything from Minority Report. I write articles for a software company. Did innovation somehow slow down?

Analytic Tools 40

Analytic Tools Research Software Data Visualization Reporting Tools 40

Gainsight

JULY 22, 2019

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we’d have fusion reactors, space elevators, replicants, basically everything from Minority Report. I write articles for a software company. Did innovation somehow slow down?

Analytic Tools 40

Analytic Tools Research Software Data Visualization Reporting Tools 40

The Product Coalition

MARCH 2, 2020

Do you want to get this article in your inbox? the State of Practice in 2019 ’ edition found that new converts to Scrum, for example, will recruit themselves mostly from the late majority and laggards. Copyright notice : InfoQ, 2019. fostering personal agendas and local optimization efforts?—?manifest All right reserved.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. They are well known for their marketing campaigns that resonate with consumers worldwide, and the company has reported revenues of 2.17 billion euros in 2019 according to NASDAQ. Beers, Ideas, and Volunteers.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

PMLesson's Ace the PM Interview

MARCH 20, 2021

Data scientists regularly report high salaries and high job satisfaction. How to Use This Guide Photo by Daniil Silantev / Unsplash This article is composed of several sections, each of which is dedicated to an aspect of becoming a data scientist. We explain each in more detail in several other of our articles.

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Intercom, Inc.

JULY 9, 2020

And so just by simply trying to improve the quality of our reviews, for example, we do a great deal in driving SEO” Alexa: I’d love to contrast that with your current role at G2. And so just by simply trying to improve the quality of our reviews, for example, we do a great deal in driving SEO.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

UX Studio

MARCH 13, 2023

Check out this article to get an overview of mental health products before starting to build one. According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Modus Create

OCTOBER 14, 2020

In 2016, census data from the United States and the European Union showed that, respectively, 23% and 5% of employees worked remotely (Vries, Tummer and Bekkers, 2019). Technology has changed the way we work. The study also explains that remote workers report less chance of having a mental illness.

Research Software 71

Research Software Reporting Tools Product Research Technical Review 71

Intercom, Inc.

JUNE 10, 2019

Elasticsearch is a core technology at Intercom. It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. It’s impossible to provide generic shared tooling for all clusters because they all support different APIs.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

Modus Create

MARCH 16, 2020

This is a follow up to our recent article posted last week about the implications of the current worldwide pandemic: Coronavirus: How to Become Remote First, Fast and the accompanying infographic. This article will focus on recommendations for business. Anticipating Change.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

The Product Coalition

JANUARY 25, 2019

Like many, I’ve read the articles and seen the videos of the ten or so genius tech founders we all hear about repeatedly. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Finance and LinkedIn self-reported job titles. Luke currently lives in San Francisco.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Gainsight

APRIL 29, 2019

But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. In the first company I was at, I built all the internal tools so I knew everyone else in the organization because I was building things for them.

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. If you have a tool like Apptentive in place, you can quickly and clearly identify places where customer sentiment has increased or decreased. Challenge #9: I don’t have the right tools in place. What tools do you use?

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Alchemer Mobile

JULY 30, 2019

Here are the top 14 articles from the month of July. __. 4. Ericsson Mobility Report. In this edition of the Ericsson Mobility Report, they go beyond the forecast numbers and present a glimpse of the impressive progress happening in markets on the verge of deploying 5G. Three days. via Apptentive]. via Ericsson].

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Userzoom

NOVEMBER 6, 2019

This is the final presentation we’ll be sharing from BetterUX 2019. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

Research Software 68

Research Software User Testing Product Research UX 68