The Product Coalition

DECEMBER 23, 2022

To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). PMs in the country back in 2017.

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Analytic Tools Reporting Tools Feedback Software Product Management 110

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets.

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Reporting Tools Research Software Artificial Inteligence Data Visualization 80

Mironov Consulting

DECEMBER 17, 2023

  If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose.  New financial regulations require additional reports using data items not currently in their market analysis app.

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

freshtrax

SEPTEMBER 3, 2019

Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. Then, we’ll share our top tips on how you can make your way into the Japanese market as a video conferencing or business chat tool company. Sounds exciting, right?

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Reporting Tools Research Software Data Visualization Government 90

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Gainsight

MAY 8, 2019

Evaluating software is tough. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. A critical but often-overlooked trait of software is: Was it originally built to do the thing I’m buying it for ? Pendo was originally created as a web analytics tool. Sure, it sounds like work.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

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Reporting Tools Data Visualization Software Review Technical Review 211

freshtrax

JULY 2, 2019

If your brand doesn’t have much awareness in Japan, one solution is to sell on a marketplace where your target audience can already be found. Monthly site visits (as of June 2019). Approximately 70% of members use Rakuten services at least once a year. services, and 11.3% Top Japanese B2C e-commerce marketplaces.

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User Testing Research Software Reporting Tools B2C 92

Alchemer Mobile

JULY 11, 2019

As I’m writing this article, there are 2,687,780 mobile apps available in the Google Play store, and there were 2.2M mobile apps in the Apple App Store as of February 2019. Fear not—the whole point of this article is to provide some help! Consumers have lots of choices when it comes to picking a mobile application!

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Research Software User Testing Feedback Software Customer Experience 220

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

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Reporting Tools Research Software Product Management Product Manager 112

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In this post, members of the Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading. One last article that elicited an “aha!”

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Research Software Reporting Tools User Testing Customer Experience 30

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. They’re how I check on which blog articles the world finds interesting. Run up to 2,296 Mixpanel reports in a week.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Usersnap

FEBRUARY 6, 2021

Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. Nominated for 2019 Business Book of the Year by Porchlight.

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Feedback Software Research Software Analytic Tools User Testing 52

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

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Data Visualization Product Research User Testing Research Software 105

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

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Analytic Tools Research Software Feedback Software Reporting Tools 223

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Mixpanel

DECEMBER 21, 2022

Watching 70% of a video used to count as a “view,” followed in 2019 by a cut-off of only 2 minutes. This resulted in their numbers looking way more appealing to investors, but it was also glaringly non-sensical as a measurement for meaningful growth and success for their platform. Am I clinging to a worldview or existing beliefs?

Analytic Tools 122

Analytic Tools Data Visualization Customer Experience Reporting Tools 122

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

The Product Coalition

OCTOBER 23, 2019

2019 is almost over and it’s time to cast a cautious glance onto which trends are coming up for 2020 and beyond. 1 AI Technology and Voice Control Text based inputs and clicking or tapping buttons is kind of “old”. And these systems are becoming more and more intelligent. Reports expect that the VR market will explode.

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User Testing UX Research Software Feedback Software 60

The Product Coalition

OCTOBER 30, 2019

Short reminder: A mobile SDK (“Software Development Kit”) is a piece of code that enables your app to communicate with 3rd parties. They can drastically change your app through analytics, marketing and payment services. A great A/B testing SDK should be reliable and have a good reporting structure. Facebook Login button.

Analytic Tools 83

Analytic Tools Data Visualization Feedback Software User Testing 83

Intercom, Inc.

DECEMBER 4, 2018

That’s why we have also built new features that allow you to keep track of your most important conversations and invest in better reporting to easily identify areas where you can improve your customer experience. Get clear, consistent insights with our Inbox report enhancements. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

OCTOBER 19, 2021

There's a product tour system that guides users towards feature adoption. In this article, we'll assess the quality of Pendo's analytics , product tours , and checklists, so that you can see if this tool is a good fit for your business – and if it’s really worth coughing up the $30,000. Feature Clicks.

Data Visualization 83

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 83

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Analytic Tools Feedback Software Reporting Tools Education 94

Mind the Product

FEBRUARY 25, 2020

In his 2019 #mtpcon London talk – High Performing Teams , Richard Banfield discussed a variety of things that help to drive success in product teams, one of which stands out because of its simplicity – choose a diverse group of people. Complementary skills: a balanced mix of people who know product, technology and business.

Weak Development Team 118

Weak Development Team User Testing Workshop Magazine 118

The Product Coalition

DECEMBER 17, 2019

There was a lot of praise for the ingenuity of the technology, but the user experience left a little to be desired…perhaps we were all a little too inspired by the flawless communication abilities of Sci-Fi virtual assistants. Now that Amazon has made such leaps with its AI technology , it’s hard to imagine life without it.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Usersnap

FEBRUARY 6, 2020

Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Atlassian

FEBRUARY 18, 2022

Related Article. Everytime we withhold, we rob ourselves and our colleagues of small moments of learning,” Edmondson said in a 2019 Tedx talk about psychological safety. When a leader frequently exhibited consultative and supportive leadership, as well as challenging leadership, 72% of respondents reported a positive team environment.

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Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

JUNE 17, 2019

In this article, we’ll take a look at the main reasons startups fail and how you can avoid these problems by choosing strategic partners at the most opportune moments. A 2018 report by CBInsights zeroed in on the top 20 reasons for startup failure­. No market need for the product or service. Preparation is key.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

The Product Coalition

JANUARY 25, 2021

The key here is to combine objective content (such as business insights and useful tools), along with some product-specific content that you wish to promote. Act as a thought leader in your domain and contribute valuable insights through blog posts and articles. Do it elegantly without over-promoting your product. Newsletters ?—?a

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. Don’t worry, this is not an article about the exer-bike or the “push button health” craze. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. Use these details plus those gathered from data enrichment tools to segment your users and personalize their next steps. By using chatbots.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

The Product Coalition

FEBRUARY 5, 2021

Shift #2: A coach One of the big ways the role shifts when you move into a product leadership role is that you now have direct reports. Even though you don’t have any direct reports you should still be coaching your product team, peers, and stakeholders on what good product practice looks like. and ultimately one day succeed you.

Leadership 151

Leadership Technical Advisors Product Research Weak Development Team 151

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Gainsight

JUNE 17, 2020

This brings me back to the beginning of the article. And technology companies have shockingly little to report in terms of progress around Black and Latinx employees. I remember attending a CEO peer event in 2019. What time is it for CEOs? Is it peace-time? Is it war-time? Human-first Approach to Teams.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

The Product Coalition

FEBRUARY 20, 2019

In this article, I will detail why we do this and how we do it. Every tool they use favors asynchronous communication. If any progress is made on the subject during these discussions, a summary should be reported back as a comment in the ticket. Seem weird? And there is a very good reason for that. They will get more involved.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Product Talk

JANUARY 19, 2022

From 2015–2019, I was pretty much maxed out all the time. Advances in technology are allowing us to grow our class sizes without compromising the student experience. This tends to happen when what we are learning is in service of achieving some goal or accomplishing some task. I always had a waiting list. Tweet This.

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Product Research Workshop Weak Development Team Books 196

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98