Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. Our Manager of Product Education Phil Byrne laid out our team’s playbook for creating a comprehensive onboarding experience. It’s a must-read for anyone who’s ever been charged with tackling problems for which there are no clear solutions.

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Research Software Reporting Tools User Testing Customer Experience 30

Business of Software Conference

APRIL 17, 2020

In this BoS Talk from Business of Software Europe 2019, Amir will discuss why he believes remote-first could represent a massive paradigm shift with widespread implications for the future of work. So, we are creators of two tools; One is a task manager app that I started actually in 2007. So that’s one thing.

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Weak Development Team Feedback Software Software Review Reporting Tools 64

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. She is an electrical engineer by education, and her first job was at G.E. working on radar systems. Some of you may have heard of the Peloton Cycle. Amy started as a hardware engineer.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 52

The Product Coalition

FEBRUARY 20, 2019

It stands to reason that they should have deep insights on what has value and what has less, probably more than a non-technical product manager who thinks they can understand the audience. Every tool they use favors asynchronous communication. And if you have a solution in mind, put it as a first comment and invite others to pitch in.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Modus Create

NOVEMBER 1, 2021

A recent report by Check Point Research stated that schools and research facilities experienced an average of 1,739 cyberattacks per organization each week in July 2021. . Why Is the Education Sector Prone to Cyberattacks? Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage.

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Education Technical Review Research Software Reporting Tools 97

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. We have to translate everything to Japanese—sales reports, marketing documents, and websites. The challenge is trying to educate people about the digital space.

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Travel Data Visualization Seminar Reporting Tools 53

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp. So bear with my enthusiasm.

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User Testing Webinar Data Visualization Feedback Software 173

Userpilot

SEPTEMBER 23, 2021

Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. Onboarding is the process of educating your customers so that they get the most out of your product. Let’s get to it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. A good Scrum Team pays attention to preserving an application’s technical health to ensure the Scrum Team is ready to pursue an opportunity in the market.

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Data Visualization Weak Development Team User Testing Software Review 167

PMLesson's Ace the PM Interview

MARCH 20, 2021

Data scientists regularly report high salaries and high job satisfaction. Data Analyst Emma Yee: Analyst to PM How to Become a Data Scientist Photo by Charles Deluvio / Unsplash Get an Education First and foremost, it can't be understated how important education is to become a data scientist.

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

The Product Coalition

MARCH 2, 2020

the State of Practice in 2019 ’ edition found that new converts to Scrum, for example, will recruit themselves mostly from the late majority and laggards. Copyright notice : InfoQ, 2019. The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players.

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Reporting Tools Data Visualization Product Research Systems Review 78

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. I first got started in SEO, I think at around 16 years old.

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Analytic Tools Research Software Data Visualization Technical Review 199

UX Studio

MARCH 13, 2023

According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

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Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Gainsight

DECEMBER 18, 2020

Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. per new customer in 2019 to $1.60 Here are three more that are essential metrics to track: Churn : Your churn rate, aka Attrition Rate, is the number of customers leaving your business or service against total customers.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Business of Software Conference

APRIL 24, 2020

She is often cited as an expert on the topic of creating more open, honest workplace environments, and has been published in Harvard Business Review, CNBC, Inc, and Fortune among others. . Tool that’s been mentioned a few times – they make one of the world’s most popular product management software tools and they back in.

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Intercom, Inc.

FEBRUARY 21, 2019

com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever.

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Education Reporting Tools User Testing Customer Experience 123

Gainsight

APRIL 29, 2019

But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. Very early on, I really focused on being friends with the developers and was really good friends with the designers and tech team.

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User Testing Customer Experience Feedback Software Customer Feedback 14

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew.

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Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

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Analytic Tools Research Software Feedback Software User Testing 40

Userzoom

NOVEMBER 6, 2019

This is the final presentation we’ll be sharing from BetterUX 2019. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

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Research Software User Testing Product Research UX 68