Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

Reporting Tools 117

Reporting Tools Research Software Product Management Product Manager 117

Gainsight

FEBRUARY 12, 2019

On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. A new report from Forrester found that 80% of companies surveyed have invested in customer success technology. The clear market leader among dedicated customer success solutions is Gainsight.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. Our Manager of Product Education Phil Byrne laid out our team’s playbook for creating a comprehensive onboarding experience. It’s a must-read for anyone who’s ever been charged with tackling problems for which there are no clear solutions.

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

The Product Coalition

OCTOBER 23, 2019

2019 is almost over and it’s time to cast a cautious glance onto which trends are coming up for 2020 and beyond. 1 AI Technology and Voice Control Text based inputs and clicking or tapping buttons is kind of “old”. And these systems are becoming more and more intelligent. Reports expect that the VR market will explode.

User Testing 60

User Testing UX Research Software Feedback Software 60

Revulytics

FEBRUARY 5, 2019

When TechSmith rolled out new features for the 2019 release of its award-winning screen capture and screen recording software Snagit, it wanted to make sure users recognized the value of the upgrade and moved to quickly adopt it. I understand that initially TechSmith built its own data collection system for Snagit and Camtasia.

Analytic Tools 71

Analytic Tools Reporting Tools Data Visualization Customer Experience 71

The Accidental Product Manager

APRIL 10, 2023

Back in 2019 Roku said that its monetized video-ad impressions more than doubled. At the same time Roku added viewers, reported higher time spent viewing and increased its revenue per viewer. One solution that the Roku product managers have done is to have these interactive pop-up overlays that could go over an ad.

Product Management 65

Product Management Product Manager User Testing Reporting Tools 65

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? What will be different this time?

Reporting Tools 64

Reporting Tools Data Visualization User Testing Product Research 64

Business of Software Conference

APRIL 17, 2020

In this BoS Talk from Business of Software Europe 2019, Amir will discuss why he believes remote-first could represent a massive paradigm shift with widespread implications for the future of work. So, we are creators of two tools; One is a task manager app that I started actually in 2007. So that’s one thing.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

PMLesson's Ace the PM Interview

MARCH 3, 2020

Professionals in the field report both high salaries and high job satisfaction, and prospects are only getting better. LinkedIn reported a 56% increase in job openings from 2018 to 2019, and IBM reports that data science jobs stay open 5 days longer than average postings. Do they read auto-generated reports?

Data Visualization 52

Data Visualization Reporting Tools User Friction User Testing 52

The Product Coalition

FEBRUARY 5, 2021

Shift #2: A coach One of the big ways the role shifts when you move into a product leadership role is that you now have direct reports. Even though you don’t have any direct reports you should still be coaching your product team, peers, and stakeholders on what good product practice looks like. and ultimately one day succeed you.

Leadership 150

Leadership Technical Advisors Product Research Weak Development Team 150

Revulytics

FEBRUARY 5, 2019

When TechSmith rolled out new features for the 2019 release of its award-winning screen capture and screen recording software Snagit, it wanted to make sure users recognized the value of the upgrade and moved to quickly adopt it. I understand that initially TechSmith built its own data collection system for Snagit and Camtasia.

Analytic Tools 48

Analytic Tools Reporting Tools Data Visualization Customer Experience 48

PMLesson's Ace the PM Interview

APRIL 9, 2020

Software development is one of the few highly skilled occupations that doesn’t require any professional certification. How will you know you’re getting a quality education? Course Report’s Top Schools of 2019-2020. Course Report has followed the coding bootcamp industry since 2013. I could do this.“

Software Review 52

Software Review Data Visualization Technical Advisors Analytic Tools 52

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? What will be different this time?

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? What will be different this time?

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. She is an electrical engineer by education, and her first job was at G.E. working on radar systems. Some of you may have heard of the Peloton Cycle. Amy started as a hardware engineer.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Modus Create

OCTOBER 20, 2020

To put that into context, in 2019 the median conversion rate for education related landing pages was only 4.5%. Existing debt management tools assumed users had enough money to make their minimum payments. Our tool tells users which payments they should skip if they can’t make them all.

User Testing 52

User Testing Research Software Product Research Customer Experience 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Gainsight

JUNE 17, 2020

And technology companies have shockingly little to report in terms of progress around Black and Latinx employees. Public cloud company Box, run by one of the most authentic and “human” CEOs around, Aaron Levie , immediately made a number of its products and services free to customers. to “how can I help?”.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

Userpilot

MARCH 25, 2022

However, it’s crucial to account for the recurring revenue, especially if you offer one-time services. For instance, it could give inaccurate results if you only use MRR or Annual Recurring Revenue (ARR) to measure the rule of 40, if professional services account for 30% of your revenue. You can use the total revenue anytime.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience User Testing 98

The Product Coalition

FEBRUARY 20, 2019

Every tool they use favors asynchronous communication. If any progress is made on the subject during these discussions, a summary should be reported back as a comment in the ticket. And if you have a solution in mind, put it as a first comment and invite others to pitch in. And there is a very good reason for that.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. April Dunford UK Book Launch Tour BoS USA 2019. Upcoming Events. The word A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Modus Create

NOVEMBER 1, 2021

A recent report by Check Point Research stated that schools and research facilities experienced an average of 1,739 cyberattacks per organization each week in July 2021. . Why Is the Education Sector Prone to Cyberattacks? Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage.

Education 97

Education Research Software Technical Review Reporting Tools 97

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. We have to translate everything to Japanese—sales reports, marketing documents, and websites. The challenge is trying to educate people about the digital space.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. And in many ways, that has been part of my thought process and upbringing and my education. Prashanth: Thank you, Jordan.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Gainsight

OCTOBER 7, 2019

Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

BrainStation Product Management

APRIL 8, 2019

But what can happen is that you take too much on yourself, and you don’t realize the value that other people can bring to the table,” said Julie Cabinaw, former VP of Sales & Marketing Technology & Innovation at Scentsy, now Chief Reinvention Officer with the state of North Dakota. You think you have to do it all yourself.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

DISQO

SEPTEMBER 6, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award.

Reporting Tools 45

Reporting Tools Research Software Product Research User Testing 45

DISQO

SEPTEMBER 16, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 6, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award.

Reporting Tools 40

Reporting Tools Research Software Product Research User Testing 40

BrainStation Product Management

APRIL 8, 2019

But what can happen is that you take too much on yourself, and you don’t realize the value that other people can bring to the table,” said Julie Cabinaw, former VP of Sales & Marketing Technology & Innovation at Scentsy, now Chief Reinvention Officer with the state of North Dakota. You think you have to do it all yourself.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

Userpilot

SEPTEMBER 23, 2021

Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. Onboarding is the process of educating your customers so that they get the most out of your product. Let’s get to it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. So what have we been up to in 2019? Top 10 Gainsight CS Enhancements & New Features Released in 2019.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. Read the report here.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

MARCH 4, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. And as you alluded there, you have had quite a mixed bag of careers, having worked in communications and education.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151