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Voice of the Customer Technology Buying: Turn Fear Into Power

Alchemer Mobile

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. Emotion data tells you the “why.”. NPS is Dead.

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Transitioning From Data Analyst to Data Scientist

PMLesson's Ace the PM Interview

Data nerds of the world, rejoice! Data science has topped “best jobs” lists for years. Professionals in the field report both high salaries and high job satisfaction, and prospects are only getting better. As a data analyst, you’re ahead of the game. Do they read auto-generated reports? Every function is connected.

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Telecommuting in Japan: Growing Demand for Online Conferencing Software

freshtrax

These results suggest two important insights. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. First, we’ll explore insights on telecommuting in Japan. High demand for video conferencing tools.

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Product Management 2019: Year In Review

ProductPlan

In 2019, most product managers are using metrics to make decisions. Sure, product managers need numbers to report up the chain to track progress around goals. And now product managers are communicating the strategy using data-driven roadmaps. The availability of data and machine learning is partially driving this movement.

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2021 App Retention Benchmarks

Alchemer Mobile

Retention is a primary focus in Apptentive’s 2021 Mobile App Engagement Report , a study of 1,000 apps across a billion+ app installs. Apptentive’s data shows a different pattern based on brands who were proactive rather than leaving retention to chance. App Retention in 2021. Annual Retention. Retention by App Category.

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How to get stakeholder buy-in for user research: 31 expert tips

Userzoom

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

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Coda’s Shishir Mehrotra on rethinking docs from scratch

Intercom, Inc.

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.