Alchemer Mobile

NOVEMBER 10, 2020

In 2020, Gap Inc.’s s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. Nicole Lanni, Consumer Insights Manager at Gap Inc. For example, Gap Inc.

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Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Luckily, you don’t have to wait.

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Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

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Alchemer Mobile

SEPTEMBER 10, 2021

Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Surveys are the only qualitative source of info we really have about our customers—they are invaluable. In 2020, we found there was a 50 percent increase in the number of surveys sent by our customers.

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User Testing Feedback Software Product Research Customer Feedback 236

Indicative

JANUARY 6, 2021

2020 was a year of growth and transformation for Indicative. We released a complete overhaul of our user experience with a focus on fresh design and improved usability. We launched new features, visualizations, and types of analysis, such as Stacked Bar Funnels and Segmentation Frequency. Monthly Event Count Updates.

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Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

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Indicative

OCTOBER 2, 2020

Query notes can be viewed in the query itself, or when your query is saved as a bookmark or to a dashboard. To use query notes, select the pencil icon to the right of the query builder or on a dashboard, open Widget Settings, then select Edit Query Notes. Create a User Segment from Explore Users. Data Dictionary Updates.

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Indicative

AUGUST 4, 2020

Record the major events that could impact your team’s analysis results with our revamped standalone annotations manager. Click the Annotation flag within any tool to open the manager and add, edit, or delete annotations with ease. Understanding your data model is the key to querying success. Indicative has never been faster!

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Amplitude

JANUARY 21, 2021

For digital businesses, there was no year more critical than 2020. Whether working with existing or new products, these teams innovated to meet the customer where they are: online. These visionaries take risks, use data to drive change, motivate and empower teammates, and build products with an impact. . The Data Culture Award.

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Amplitude

JANUARY 29, 2021

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. .

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Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Luckily, you don’t have to wait.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Alchemer Mobile

APRIL 16, 2020

Globally, brands are anticipating the timing of return-to-business as the world grapples with COVID-19, as well as what the “new normal” will mean for customer engagement. With the global economy at a standstill, many companies aren’t sure how to move forward with their customer sentiment and feedback initiatives.

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Data Visualization User Testing Customer Experience Customer Feedback 147

Mixpanel

NOVEMBER 9, 2020

In 2019, industry-leading Business Intelligence (BI) tools, Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. More recently in 2020, cloud-based data warehouse Snowflake went public at an eye-popping market capitalization of $70 billion. But there are two significant drawbacks to BI.

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Amplitude

JUNE 23, 2020

New in Analytics. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Pathfinder now counts total conversions for a given sequence you select on the chart, and visualizes it at the top of the page. Historical Count is more accurate than just differentiating between new and returning users.

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Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

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The Product Coalition

SEPTEMBER 13, 2022

Cloud eCommerce refers to the remote network practice of servers to use applications, store, and process data via the Internet. 2022 has experienced dynamic demands and unpredictable events in the market. So eCommerce firms need to optimize their spending and gain insights into their operations. Let’s explore the technology.

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Indicative

JUNE 1, 2020

Analysts predict that lockdown measures will yield higher consumer spending on games, with a 13.3% year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. How old are they? .

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Amplitude

SEPTEMBER 15, 2020

New in Data Management. Comprehensive, accurate event data is integral to making data-driven decisions with Amplitude. That means it’s our responsibility to help data leaders provide the right data in the right places to the right people. New in Analytics. See our docs for full instructions on Govern.

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Indicative

JUNE 29, 2020

As the world slowly opens back up and much uncertainty remains, here at Indicative we continue to use data to drive our business forward. Analyzing complex user journeys with accuracy can be tricky. With Tracking Properties , you can now track user journeys using both user IDs and event properties.

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Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service.

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Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

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The Product Coalition

APRIL 26, 2021

TL; DR: Data-Informed Retrospectives In their book Agile Retrospectives , Esther Derby and Diana Larsen popularized the idea that a Sprint Retrospect comprises five stages. The second stage refers to gathering data so that the Scrum Team can have data-informed Retrospectives. Source : Scrum Guide 2020.

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Userpilot

MAY 13, 2020

COVID-19 has obviously crushed our hopes for participating in in-person events – but luckily, the industry quickly regrouped and is offering an impressive selection of great conferences, summits, and bootcamps online! See the best places to learn and network for product people in May and June 2020! .

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Analytic Tools Customer Feedback Data Visualization Feedback Software 98

Amplitude

SEPTEMBER 15, 2020

New in Data Management. Comprehensive, accurate event data is integral to making data-driven decisions with Amplitude. That means it’s our responsibility to help data leaders provide the right data in the right places to the right people. New in Analytics. See our docs for full instructions on Govern.

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Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

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Analytic Tools Data Visualization Research Software Feedback Software 98

Amplitude

DECEMBER 22, 2020

New In Analytics. Available to customers on the Scholarship, Growth, and Enterprise plans. Digital products have moved beyond the linear, session-based experiences product analytics was designed for. Event Properties in Dashboard Bulk Filters . See our documentation here to learn more about custom formulas.

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Data Visualization Analytic Tools Customer Experience Government 52

Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. At Indicative, we value our customers’ feedback. Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey !

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Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Helps Businesses Survive Through the Pandemic. . 2020 was a stress test for recurring revenue businesses. Customer Success Helps Businesses Rebound – Through Their Clients. Customer Success Is a Unicorn.

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User Testing Customer Experience Customer Feedback Analytic Tools 69

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. In a PWC study , more than 54% of consumers in the U.S

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Analytic Tools Research Software Reporting Tools Customer Communications 98

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

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Data Visualization Analytic Tools Research Software Customer Experience 59

Amplitude

AUGUST 7, 2020

Through working with our customers we’ve learned that great product teams each have common Amplitude workflows, regardless of their industry or company size. Templates analyzes the chart filters on an existing dashboard, allows you to edit those filters in one centralized view, and saves the updated charts as a new dashboard.

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Data Visualization Customer Experience Analytic Tools Dashboard 52

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

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Analytic Tools Feedback Software Research Software Customer Experience 98

eG Innovations

MARCH 26, 2021

In this blog post, we will look at five key capabilities that VMware Horizon administrators need in their monitoring tools to enable them to monitor, diagnose, fix, and operate their VMware Horizon deployments: 1 Monitoring the User Experience of VMware Horizon Users. 5 Reporting and Analytics.

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Mixpanel

SEPTEMBER 21, 2023

Read on for our conversation with Xu about finding product-market fit when you’re the ideal user, growing a following vs. growing an app, and what the future of social media looks like. Under Sir Jack, I felt so much more free to talk about some of my more insane ideas, like GameStop back in October of 2020. But I think that’s changed.

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Analytic Tools Research Software Data Visualization Technical Review 116

Alchemer Mobile

JULY 16, 2020

Whether customers complete a purchase, leave a review, or mention your company socially, there is always an emotional state connected to their action. This post explains how to measure customer emotion that drives mobile action, along with step-by-step guidance on where to start. What is Customer Emotion Data?

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The Product Coalition

FEBRUARY 16, 2020

According to IDC, we’ll have 40 trillion Gigabytes of data by 2020. This year, the vast majority of our data will live in the cloud. “As As modern Product Managers, data should be your friend,” – says every CEO But this might sound easy but… What are the different types of data I need?

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Data Visualization Analytic Tools Reporting Tools Customer Feedback 78

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Customers are evolving, and so should your CX practices. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience.

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