Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our tooling allows for high availability.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration.

Data Visualization 84

Data Visualization Analytic Tools Research Software Feedback Software 84

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. ability to read code, write some HTML/CSS, and troubleshoot computer issues), but are not completely proficient. READ: 12 Product Management Myths.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Amplitude

MARCH 4, 2021

But there isn’t much data about these professionals—how much they make, where they live, what they look for in an employer. After reviewing how education impacts salary levels, what stood out was that humanities majors rank high—and even higher than business majors. What Coding Languages and Analytics Tools Do Product Managers Use?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Technical Review 98

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries. Graphic : By the author.

Agile 195

Agile Startups Technical Review Software Review 195

The Product Coalition

MARCH 25, 2022

Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category. CB Insights states that 41 fintech startups that are backed by venture capital are worth $154.1 Chime doesn’t charge anything for service, using ATMs and foreign transactions.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. Collect zero-party data : Collecting zero-party data allows for more accurate personalization and gives customers control over their data—building more trust.

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. This article explains: what usability testing is why you should do it (the business case) which method you could adopt how to carry out testing and report your findings where you can find out more What is usability testing? But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 84

Software Developers Software Development Reporting Tools Software Review 84

Indicative

APRIL 15, 2020

Marketing teams have navigated more change in the last 3 years than they have in the last 50 — and in 2020 and during the crisis that now exists, the rate at which companies encounter new decision-making terrain is accelerating. . That’s why simply collecting data isn’t enough for your business to make sense out of it.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Marketing 105

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. With that in mind, software quality comes to the fore. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic.

Reporting Tools 132

Reporting Tools Technical Review User Testing Software Review 132

The Product Coalition

OCTOBER 28, 2021

Around 85 percent of all companies in the DACH region rate the IoT as very relevant, according to the study “Internet of Things 2019/2020”. such as a lack of data protection, industrial espionage or cyber-attacks?—?are Blackmail software had delayed and interrupted operations for weeks. The risks associated with networking?—?such

Data Visualization 178

Data Visualization Analytic Tools Systems Review Customer Experience 178

Intercom, Inc.

NOVEMBER 27, 2019

It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. Software businesses are just like any other business, like Starbucks, Pret A Manger, McDonald’s. And for software businesses, it’s exactly the same. “In You’re international from day one.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

OCTOBER 13, 2021

That’s where we found our Data Infrastructure team at the end of 2020 – we provide data and tools for teams across Intercom to get insights and run crucial processes, and were more in-demand than ever. The Data Infrastructure team had reached a tipping point. Only then could we move on to the next thing.

Data Visualization 129

Data Visualization Analytic Tools Systems Review Engineering 129

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020. If that‘s the case, you can use the data presented in this report as a benchmark.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Download the Scrum Guide 2020 Reordered for Free The Scrum Master Theses in Detail The Role of the Scrum Master This first set of the Scrum Master theses addresses their role in the Scrum process.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes. The power of self-service.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. A Cision PR Newswire report projects the SaaS market to grow from $158.2 billion in 2020 to $307.3 billion in 2020 to $307.3 billion by 2026. billion by 2026.

Feedback Software 165

Feedback Software Research Software Reporting Tools User Testing 165

The Product Coalition

JUNE 28, 2020

Lagos was faithful to me after my compulsory service year (NYSC) in 2018, I was hired by a new marketing agency as a Digital Marketing Executive. I did a bit of research on the cost-benefit of having a centralised dashboard to manage client’s ads with the selected channels and running multiple channels for individual clients.

Data Visualization 136

Data Visualization Technical Review Software Review Product Management 136

eG Innovations

MARCH 26, 2021

In this blog post, we will look at five key capabilities that VMware Horizon administrators need in their monitoring tools to enable them to monitor, diagnose, fix, and operate their VMware Horizon deployments: 1 Monitoring the User Experience of VMware Horizon Users. 2 Providing Deep Insights into Virtual Desktops/RDSH Sessions.

Reporting Tools 105

Reporting Tools Analytic Tools Data Visualization Software Review 105

The Product Coalition

FEBRUARY 24, 2023

Recent years have seen a substantial rise in the popularity of Progressive app development services within the industry, mainly owing to their immense benefits, such as the saving in development costs they provide. PWA’s market size is predicted to surpass $10 billion by 2027 , with a CAGR of 31.9%, indicating that the market will grow fast.

Reporting Tools 148

Reporting Tools Data Visualization Software Review Technical Review 148

eG Innovations

FEBRUARY 17, 2020

OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. If any of those services are impacted by a technical fault, the fault needs resolved fast. If any of those services are impacted by a technical fault, the fault needs resolved fast.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Centercode

JANUARY 8, 2021

The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. 2020 increased the stakes of everything, especially technology. Consumers had limited patience for complicated and glitchy products before 2020; these days, that patience has evaporated.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Intercom, Inc.

APRIL 29, 2020

By now, we’ve all received those hundreds of COVID-19 emails from services that we maybe used once 10 years ago. For one, we didn’t want to spam all our users and so we used our own data in Intercom to identify dormant users and took them off the list. — accuRx (@accuRx) March 30, 2020.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. In June 2020, in the midst of the pandemic, Rebecca and her mother — child psychiatrist and scientist Dr. Helen Egger — launched Little Otter.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. To get onto this list, a tool has to offer interactive walkthroughs.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

PMLesson's Ace the PM Interview

JULY 6, 2020

It's been estimated that the number of open computing positions will exceed qualified candidates by nearly 1,000,000 in 2020. Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. Duration 9 months at 40 hours per week.

Software Review 85

Software Review Technical Review Web Developers Web Development 85

Alchemer Mobile

MARCH 17, 2020

In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Due to rapidly-changing technology, customers have high expectations for the products they use. The most dangerous thing a company can do is make business decisions that reflect the needs or desires of a small data set.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. Daffodil Software Min. Fireart Studio Min. project size: $5000 Avg. Digiryte Min.

Research Software 84

Research Software Analytic Tools Feedback Software Development 84

Intercom, Inc.

DECEMBER 2, 2021

The core of algorithms and systems is data models. When tackling a technical design for a system, make sure you always understand the data models first. Mike Stewart, the former Senior Principal Engineer at Intercom, sat down to talk with Jamie in October 2020 about that word and why he uses it so much at work.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

OCTOBER 27, 2020

You might wonder why this is worth noting, it’s because many APIs, especially those offered by enterprises and enterprise software providers are bizarrely not this straight forward. I could see how to resolve this by writing actual code. Sample code is provided in multiple languages/technologies: json, curl, java.

Software Review 158

Software Review Research Software Technical Review Naming 158

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey explains why embracing the professional services sector in a unique way has paid dividends.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Johanna Rothman

MARCH 29, 2022

Joanie received this data: Notice that the teams all have different start dates, durations, and predicted end dates. Let's walk through the data for Team 1. Team 1 started this project on Jan 1, 2020. The rest of the code base changed, the environment has changed, and the team has changed. And Team 5?

Data Visualization 144

Data Visualization Development Software Review Customer Experience 144