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To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. Love Dialog. Rating prompts. Message centers.
That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report2021. How the support landscape is changing. Chat has passed phone support.
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Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.
This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!
That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. In this blog post, we focus on another KPI – server uptime. Figure 1: Uptime reported for a Windows server in the “Performance” tab of Task Manager. What is Server Uptime?
You will be easily able to determine the roadblocks your users run into that keeps them from converting or coming back for your service. This is where user behavior analytics tools come in to help you get a clearer picture of the user behavior. Some features of these tools are: Session Recordings.
Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms. Of course, centering your workflow around an analytics platform that offers self-serve querying and report-building features is what makes this possible.
Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms. Of course, centering your workflow around an analytics platform that offers self-serve querying and report-building features is what makes this possible.
Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms. Of course, centering your workflow around an analytics platform that offers self-serve querying and report-building features is what makes this possible.
Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Teams that have mixed reporting lines can find themselves pulled apart by competing instructions and priorities.
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