Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms
Gainsight
AUGUST 4, 2022
The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. CS can leverage product usage data and in-app messaging channels to guide customers to value.
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