Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

JULY 21, 2022

Let’s find out the evolution of e-commerce technology in terms of trends and statistics in 2022. Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices.

Reporting Tools 147

Reporting Tools Artificial Inteligence Data Visualization Wireless 147

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Gartner is a company that delivers actionable, objective insight to executives and their teams.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Having this data at your fingertips helps you and your team nail personalization and, ultimately, retain happy customers!

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Tickets: a new way to use Intercom .

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

JANUARY 17, 2022

Every business has its own unique needs and goals when it comes to collecting user satisfaction data. That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys! This is your quantitative NPS metric.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Software Review 95

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Tools in the product stack increase productivity and efficiency.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Alchemer Mobile

MAY 17, 2022

In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Take a look at our 2022 Mobile Engagement Benchmark Report for data specific to your industry.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Data-driven decisions. Automated customer service relationships. Omnichannel service. Analytical CRM: This is more technical and mainly focuses on using customer data to improve customer experience.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 87

Feedback Software Reporting Tools Customer Experience Data Visualization 87

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

Research Software 90

Research Software Analytic Tools Feedback Software Data Visualization 90

Gainsight

OCTOBER 11, 2022

CS platforms may have started out as a centralized repository for customer data, but they’ve become so much more than that. By examining these pillars and CS market trends, we’ve taken away three lessons in efficiency from the 2022 Gartner Market Guide for Customer Success Management Platforms. We couldn’t agree more.

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

ProductPlan

JANUARY 21, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Tools in the product stack increase productivity and efficiency.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Gainsight

NOVEMBER 16, 2022

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. . Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. . Architect Award Goes to … Typeform.

Research Software 52

Research Software Artificial Inteligence Data Visualization Product Research 52

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022. We learned a lot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

JULY 26, 2022

And the key to business resilience in 2022? Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. When it comes to efficiency, switching between tools is the silent killer.

Data Visualization 118

Data Visualization Research Software Analytic Tools Reporting Tools 118

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

UX Studio

OCTOBER 11, 2022

75% of American consumers pointed out that knowledgeable staff, friendly service, and efficient and convenient usability matter most to them. Even if customers love your product or service, 50% of them will stop buying your service/product after a couple of negative experiences, and 32% after even just one bad experience.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes. But what’s the best way to stay ahead of these expectations?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Userpilot

DECEMBER 9, 2021

Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. As a product or service provider, your goal is to attract those customers who have a clear idea of what they need in a product, why they need it, and what can satisfy those needs.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

Userpilot

JUNE 2, 2022

But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. Cross-referencing data from product analytics with acquisition sources helps you identify and optimize the most profitable channels and bring down acquisition costs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 19, 2022

It all begins when the customer signs up for your tool and has a continuous effect. Best tools for SaaS customer onboarding: Userpilot , Appcues, and Pendo. The end goal is to quickly familiarize them with your tool and get them to start deriving value from it as soon as possible. A simple welcome message to get users started.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Intercom, Inc.

JULY 6, 2022

We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. The fastest, most powerful Inbox designed for scale. Learn how to build out your Custom Bot using Custom Actions right here.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Mind the Product

DECEMBER 4, 2017

Recently, Gartner revealed its top predictions for IT organizations for 2018. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information. Let’s dig into three examples and look at how usage data can help. Prioritize a bug fix.

Data Visualization 150

Data Visualization Development Artificial Inteligence Customer Experience 150

Userpilot

JANUARY 20, 2022

It’s smarter to build your tooltips code-free using a tool like Userpilot, rather than trying to code everything yourself from scratch. This tooltip appears next to the “send message” feature in Slack to tell users that they can schedule their messages to be sent later, if they wish. What is a tooltip?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Customer Experience User Friction 91

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Product success is the overall effectiveness of a product or service within the market. Customer Lifetime Value is the predicted revenue generated from a user over the period they’re a paying customer. Put insights into action! What is product success?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mixpanel

FEBRUARY 16, 2024

And when you’re building an analytics tool for everyone , persona work is nuanced. Build persona foundations from research In the spring of 2022, I had recently joined Mixpanel and was tasked with solving “our enterprise adoption problem.” What are their data-specific needs? That’s our situation here at Mixpanel.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. IT services company based in Vienna.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

JULY 30, 2023

Suppose you gained 1,000 new customers in 2022 and your total cost of acquiring them was $90,000. Suppose you spent $100,000 on customer retention and retained 2,500 existing customers by the end of the year 2022. They convey short, readable messages to steer users in the right direction, as shown in the tooltip example below.

Customer Experience 84

Customer Experience Customer Feedback User Testing Data Visualization 84

eG Innovations

MARCH 14, 2023

Cloud Outages do Happen Over the past few months, I’ve written a couple of blogs analyzing significant Azure outages that affected multiple services. You can read these articles about a September 2022 outage and another in January 2023. The same questions can be asked of monitoring services as well.

Analytic Tools 52

Analytic Tools Data Visualization Enterprise Customer Experience 52

eG Innovations

SEPTEMBER 13, 2022

Last week (7th September 2022) I spotted a post from EUC and Cloud Veteran Marius Sandu alerting his professional and social media networks to an outage of Azure Front Door that in turn meant a significant number of Azure services and resources were unavailable. What happened on the 7th September 2022?

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69