eG Innovations

SEPTEMBER 13, 2022

Last week (7th September 2022) I spotted a post from EUC and Cloud Veteran Marius Sandu alerting his professional and social media networks to an outage of Azure Front Door that in turn meant a significant number of Azure services and resources were unavailable. What happened on the 7th September 2022?

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. IT services company based in Vienna.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” After years of data and observation, we know that customer success has a virtual reach into every part of an organization.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. KBRs (Karbon Business Reviews) have been key for us.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. Reach out to promoters to ask for reviews or recommendations. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS leaders by industry (Image source: Satmetrix systems).

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Usersnap

JUNE 30, 2022

A good example is our guide to product survey questions to understand what to ask to get the right insights. Gathering data directly from your users will help you build better products, and grow your companies. To answer these questions, look at your target audience, your product, and any other services you may offer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. iii) analytics and (iv) segmentation capabilities, (v) security, and (vi) third-party integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. Customers expect personalized experiences , so collect customer data, segment them and trigger relevant flows. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Modus Create

MARCH 14, 2023

Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products. This was also when cloud-based B2B SaaS and MarTech tools started emerging. Hasbro decided to act upon the insights.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JUNE 25, 2022

The analytics in Whatfix are very basic compared to some Whatfix competitors. To have more complex analytics, you will need to integrate with tools like Amplitude or Mixpanel. Code-free onboarding flows and a lot of native integrations + employee onboarding features for 3-rd party tools are the biggest upsides of Whatfix.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Alchemer Mobile

NOVEMBER 21, 2022

Data shows that customers expect to be interacted with, and those interactions heavily influence retention. Data from 2022 Mobile Customer Engagement Benchmark Report. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer. Message centers.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Gainsight

JULY 7, 2021

Pulse 2022? We were lucky to continue our partnership with Simply Better Events , an award-winning, creative engagement agency, and ETS , a world-class A/V technology services team. Our biggest learnings are to TARGET specific messages to specific audiences and enable every speaker and sponsor with ways to share their participation.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Gainsight

JULY 1, 2022

PLG achieves these objectives by leveraging product usage data to deliver immersive product experiences at scale. . The results were some of the most insightful data we’ve seen in some time. Of companies that use product experience data, 57% use it to develop product roadmaps. 47% plan to double their investment. .

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

NOVEMBER 24, 2023

We also explore an alternative tool that might interest you. TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. While UserIQ is a promising solution, there are better alternative tools in the market. Let’s dive in.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. Training progress tracking and analytics. User segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MAY 8, 2023

To assist you in making an informed decision, we have prepared a comprehensive analysis of three tools – Appcues, Usetiful, and Userpilot – which delves deeper into their functionalities, use cases, advantages, and disadvantages than what is typically available on review sites. Appcues for product adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 15, 2022

This involves syncing customer data across all channels to personalize interactions. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Create user personas to understand customer preferences better.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Before you select a tool, you need to consider your priorities and the functionalities you need to get the job done.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Nulab

MAY 25, 2022

Data scientists at Ladders predict that 25% of all professional jobs in North America will be remote by the end of 2022, with remote opportunities increasing throughout 2023. You’re communicating via email, video, or some other messaging platform, and everyone is working on their own individual tasks.

Feedback Software 83

Feedback Software Research Software Information Weak Development Team 83

Userpilot

FEBRUARY 18, 2022

Banners: long, thin, rectangular elements displaying an important message, often at the top or bottom of the screen. Partly, this is due to the high-dopamine, low attention span world that we live in. For example, if your product is an SEO tool: Senior management will look at the bigger picture of their business.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

eG Innovations

JULY 21, 2022

The survey was conducted between Feb-Mar 2022 and received more than 500+ responses; the full survey methodologies and results are available in a compact eBook format, available to download. So, rather than presenting data, it took a very interactive discussion format. We all felt this was a bit of a gap in the data we collected.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

JANUARY 4, 2022

But if it’s not clear from your modals how to use it, or you don’t interrupt your user with important messages when necessary, even the best-looking product only goes so far. Due to the size of a modal, as well as the fact that modals often contain images, they are ideal for interrupting the user flow. Upselling new features.

UX 98

UX Reporting Tools Software Review User Testing 98

Userpilot

JANUARY 5, 2022

We work with hundreds of SaaS companies and are willing to share the insights from all those conversations with you. If you want good onboarding software, look for a tool that lets you build tooltips , modals , checklists , product tours , and help centers without requiring any code at all. Let’s get into it.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Gainsight

DECEMBER 15, 2021

Personalized engagements based on behavior data. Operationalized Systems and Strategies. The easiest way to do that is to operationalize your systems and strategies as quickly as possible. . They need to partner with CSMs along with data analysis to reveal those opportunities. Better contextualized insights.

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. “There was a point in time when data on the scale of megabytes was hard to come by. In a way, it was the original big data.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118