Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

ProductPlan

MARCH 23, 2022

ProductPlan participated as Gold Sponsors at Leading the Product’s (LTP) event, DIGITAL 2022 | USA. Those who transition or are thinking about transitioning can expect better financial results from developing a product that provides customer value. We are honored to be part of LTP’s first North American event.

User Friction 95

User Friction Roadmap Systems Review Software Review 95

Userpilot

JANUARY 4, 2022

It’s more efficient to build your modal code-free with Userpilot than it is to code it from scratch. A modal is a large, rectangular UI element created by SaaS companies to get a user’s attention. Your header is the first bit of text that your customer will see. What is a modal? Call to Action. ” Body.

UX 98

UX Reporting Tools Software Review User Testing 98

Userpilot

AUGUST 30, 2024

Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Chameleon user onboarding Olympics. Leverages the popularity of the Olympics by creating a user onboarding challenge with expert feedback sessions. Userpilot video ad.

Feedback Software 105

Feedback Software Analytic Tools Research Software Advertising 105

Userpilot

FEBRUARY 9, 2025

When Duolingo redesigned its app in 2022, engagement spiked overnight. Soon after, a backlash followed, and users flooded social media with complaints. The new layout felt confusing, frustration spread, and app review scores took a hit. When users interact more, it may seem like a win. The problem?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior. What is customer experience?

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Exit surveys are great for finding out why customers are leaving your tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Studio: Product Management

NOVEMBER 22, 2022

Beyond creating website designs, we can also help you with: user experience design, website redesign, on-demand consulting and training for your teams, UX research, and. UX audit to discover pain points and untapped business opportunities. . It’s key for them to create a good-looking design that’s made for the users.

Research Software 79

Research Software Technical Review Data Visualization User Testing 79

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 19, 2021

Schedule a call and see how you can create personalized experiences just like the one above (no coding required). You will need to serve each prospect differently depending on where they are on their journey to becoming a customer: Step 3. However, low email deliverability can set you back and make you lose some customers.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Gainsight

JULY 1, 2022

Instead, companies are searching for ways to successfully maximize customer lifetime value by lowering Customer Acquisition Cost (CAC) and improving Net Revenue Retention (NRR)—but do so without drastically increasing spending with high-touch resources. Make the product itself a key player in the customer lifecycle and experience. .

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Gainsight

FEBRUARY 25, 2022

Net Revenue Retention or NRR is a metric that measures how much your existing customers are growing. Whether it’s more users or additional features, it considers the amount a given company’s customer base is growing. NRR has been the primary focus of the Sales and Customer Success teams for years. Who Owns NRR?

Marketing 52

Marketing Reporting Tools User Friction Data Visualization 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Tell me about a time you solved pain points for customers. Either way, technical PM questions assess a candidate's: critical thinking skills, analytical thinking, experience with various software tools, ability to define product features, general comfort operating under technical constraints. Have no fear!

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Tell me about a time you solved pain points for customers. Either way, technical PM questions assess a candidate's: critical thinking skills, analytical thinking, experience with various software tools, ability to define product features, general comfort operating under technical constraints. Have no fear!

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. Ready to provide education for onboarding and customer usage.

Reporting Tools 59

Reporting Tools Analytic Tools Weak Development Team Data Visualization 59

UX Planet

SEPTEMBER 10, 2024

A McKinsey report found that brands with consistent design enjoy 33% higher customer loyalty. Reviewing your system for any discrepancies between platforms — like mobile versus desktop — helps ensure a seamless user experience. This keeps you informed of pain points as they arise, enabling quicker resolutions.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

UX Studio

JULY 27, 2022

Think of your website as a “bridge” between you and your customers. Thus, if there’re parts that don’t work right now, revamping your website can increase not only customer satisfaction but also the value of your business. If you haven’t heard about this term, read our article and find out why a responsive design is a must in 2022.

Data Visualization 87

Data Visualization User Testing Product Research Analytic Tools 87

The Product HQ

FEBRUARY 1, 2023

This includes the development and review of the product roadmap to guide the product team toward achieving the company’s objectives. One of the primary objectives of any product strategy is to meet customer satisfaction. At the external level, principal product managers represent the voice of the customers.

Product Management 52

Product Management Product Manager User Testing Certifications 52

Arkenea

DECEMBER 4, 2024

Furthermore, burnout caused due to excessive workload, along with FOMO caused due to excessive usage of social media platforms is boosting the market growth. Convenience: Users can seek mental health services at any time and anywhere, thus making them convenient. What are their pain points?

Research Software 52

Research Software Feedback Software Weak Development Team Data Visualization 52

Mixpanel

MARCH 22, 2024

from 2022 to 2031. Product analytics makes it possible to identify trends and patterns in how users are engaging (or not) with their services, which can then be used to inform business decisions like adding or dropping product features or promoting sales and marketing strategies. billion by 2031, growing at a CAGR of 22.4%

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40