The Product Coalition

JANUARY 6, 2023

This mobile app tracking SDK collects user interaction data and sends it into your mobile app analytics solution, where it will be processed and converted into insights on a dashboard for your product team. When a user does something in our mobile app (for example, clicks a button), it is captured and recorded in your mobile analytics tool.

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Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 118

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? For example, if you have a fitness app, your users may have different reasons to use it, like weight loss or muscle gain. Maybe something completely else? Amplitude) Communication tools (e.g.,

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Userpilot

APRIL 23, 2023

We also look at The characteristics of good onboarding, Best practices, Mistakes to avoid, Some excellent examples of its implementation, And tools you can use to deliver outstanding onboarding experiences for your users. Once you set up your first account, you’re taken to the main dashboard where the onboarding checklist pops out.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization User Testing 83

Reveal

DECEMBER 14, 2021

Re-imagining the interactions on Dashboards and individual visualizations in a dashboard. I’ll detail the dashboard UX a bit more later in this blog, but first, let’s talk about release timing. Dashboards and Visualization UX. SDK Improvements. The SDK approach is at the heart of Reveal. and let me know!

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Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Usersnap

MAY 17, 2023

In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Most tools offer intuitive dashboards. Examples of annotations with images Having theoretical knowledge of website annotation tools is beneficial, but witnessing them in action brings a different level of understanding.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Usersnap

JANUARY 20, 2023

Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. For example, Usersnap lets you analyze sentiment trends for enhancements and gather insights on new features. This feature-rich tool provides teams with fully customizable workflows, automated responses, and dashboard notifications.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 20, 2023

One example would be to ask it for a picture of a cat in an astronaut suit drawn in the style of Salvador Dali (DALL · E’s namesake). The tool lets you combine all data into a single dashboard, create custom data sets from any source, and convert this data into visuals that you can then share across your teams.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Product Talk

FEBRUARY 14, 2024

With those initial wins under her belt at her previous company, Tali says she was eager to share these learnings with her new team when she joined Texthelp in January 2023. For example, they recently had stakeholders in three different geographic regions asking for improvements specific to their markets. One of her first steps?

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Analytic Tools Research Software Product Research Data Visualization 219

Userpilot

AUGUST 24, 2023

TL;DR Userpilot is launching new analytics features to make it a comprehensive analytics solution – these will be available by September 2023. These include retention analysis, customizable dashboards , user profile analysis , and AI-powered analytics. For example, you could filter data by company name or device type.

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 76

Gainsight

MAY 16, 2024

They are the prime example of what can happen when companies combine the powers of customers, teammates, and community. Electric had a significant restructuring early Q2 2023 that reverberated across all teams, notably impacting the CS team. This year, the best example was BMC Software.

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Reporting Tools Data Visualization Feedback Software Customer Feedback 59

The Product Coalition

JANUARY 14, 2024

Photo by Marc-Olivier Jodoin on Unsplash 2023 was a rough year on multiple fronts. I’ll give you an example from another domain: As I was walking in Tel-Aviv the other day, I saw this amazing example of actually dealing with undesired reality. You can’t change the reality of today, but you can change tomorrow.

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Data Visualization User Testing Customer Experience Dashboard 103

Userpilot

SEPTEMBER 4, 2023

The business world has seen numerous examples of blue ocean strategies delivering exceptional results over the past century across a range of industries from automotive to entertainment. Implementation and Examples The principles behind the blue ocean strategy are promising. What is the Blue Ocean Strategy with Examples?

Analytic Tools 61

Analytic Tools Data Visualization Feedback Software User Testing 61

Userpilot

MAY 30, 2023

Your no-code analytics platform should have an intuitive visual interface with drag-and-drop functionality, no-code event tracking, customizable dashboards , and user segmentation functionality. For example, the funnel could include all the steps needed for users to sign up. Goals dashboard in Userpilot.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 72

The Product Coalition

DECEMBER 22, 2022

It’s worthwhile to take notes from successful company examples if you’re considering entering the market with your startup idea. Saas Statistics: The latest report for Saas Startups in 2022 and prediction for 2023 Saas Statistics in 2022: Updating the latest news The SaaS market will be worth approximately $170 billion by 2022.

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Analytic Tools Data Visualization Reporting Tools Startups 118

Userpilot

MAY 8, 2024

For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. Usability : for example, a user-friendly UI, intuitive navigation, and minimal learning curve. Brand24 dashboard. For example, a slow-loading landing page can put off many potential customers.

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Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

SEPTEMBER 4, 2023

The business world has seen numerous examples of blue ocean strategies delivering exceptional results over the past century across a range of industries from automotive to entertainment. Implementation and Examples The principles behind the blue ocean strategy are promising. What is the Blue Ocean Strategy with Examples?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JUNE 26, 2023

For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. For example, you can identify your power users in this way as well as those customers that are at risk of churning. NPS dashboard in Userpilot. Second, it helps you segment your users.

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Feedback Software Analytic Tools Research Software Customer Feedback 77

Product Talk

DECEMBER 13, 2023

To drill down into a specific example, if an investigator came across a dark website called “Bob’s Fentanyl Emporium,” there may be technical information that Bluestone Analytics had collected from a previous iteration of the site, such as the email address that was used to set it up. We’re really about maximizing the signal to noise ratio.

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Data Visualization Analytic Tools Reporting Tools Technical Review 245

Userpilot

AUGUST 15, 2023

Self-service product analytics tools allow product teams to track product usage data without coding, visualize it in custom dashboards , and generate bespoke reports for easy analysis. Features & Events Dashboard in Userpilot. For example, they can avoid problems resulting from inaccurate communication when raising their requests.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

JULY 31, 2023

The relevant features include: Management dashboards. For example, you could use them to walk your customer through the key product features when they first sign up. For example, you can use them to attract user attention to a specific feature that is important for their use case. What are they? WalkMe analytics.

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Data Visualization Embedded Analytics Analytic Tools Feedback Software 81

Userpilot

JULY 14, 2023

For example, it could be by their role, which pricing plan they are on, or survey responses. For example, you can assess the impact of a new feature on retention by comparing the retention data of cohorts who signed up before and after the feature was released. Cohort analysis example. Goal Setting Pyramid.

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Analytic Tools Data Visualization Feedback Software Research Software 69

Userpilot

JANUARY 14, 2024

For example, we may expect companies selling complex products to enterprise clients, which have been traditionally sales-led, to incorporate elements of PLG into their processes to shorten the sales cycle and lower their customer acquisition costs. Feature engagement dashboard in Userpilot. In theory, they’re similar.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Research Software 76

Userpilot

SEPTEMBER 15, 2023

For example, you could present your users with two menu designs, a collapsible sidebar menu and a horizontal dropdown menu, and then solicit feedback on which of them is easier to navigate and better fits the overall website design. For example, ‘On a scale of 1-5, how intuitive is the menu design?’

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User Testing Product Research Data Visualization Feedback Software 74

Business of Software Conference

JANUARY 12, 2023

One example of the impact of his coaching experience has been a focus on developing emotional literacy, something that he subsequently worked on with another coach, Shani Ospina , to develop an emotional literacy scale that can ultimately help you operate in an environment where decisions and interactions are less clouded by emotions.

Feedback Software 59

Feedback Software Leadership User Testing Government 59

Userpilot

JUNE 6, 2023

Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction. For example, you may choose users with the same jobs to be done or the same role in the company. For example, you could look at how users progress through an onboarding flow.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 59

Userpilot

NOVEMBER 14, 2023

For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS. For example, refine your onboarding flow to remove friction and reduce the time to activation. In SaaS, this includes mostly online interactions , for example, on the website, in web and mobile apps, or via social media platforms.

Analytic Tools 87

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 87

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. For example, companies have to rely on on-premise solutions because of data confidentiality concerns. Example of AI bias. With the basics of AI in SaaS covered, let’s look at examples of how you can use it in your product.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JULY 31, 2023

Pendo dashboard. Pendo also offers a dedicated NPS dashboard where you can see the overall score, the breakdown into detractors , passives, and promoters and track NPS trends over time. For example, you could use it to track user conversion rates and drop-offs in the onboarding flows. Userpilot dashboard.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Userpilot

OCTOBER 27, 2023

TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. Also, select the time window, for example, a day, week, month, etc. Here are some cohorts examples: Power users – used the app every day this week.

Data Visualization 85

Data Visualization Technical Review Analytic Tools Software Review 85

Userpilot

SEPTEMBER 29, 2023

For example, you could trigger a checklist or an interactive walkthrough for new users to help them discover the key features. For example, you could use it to assess if in-app marketing campaigns shorten the conversion funnels and how they improve important metrics, like retention rate. How do you perform a funnel analysis?

Data Visualization 85

Data Visualization Analytic Tools Customer Feedback Feedback Software 85

The Product Coalition

OCTOBER 16, 2022

By 2023, their number will equal the number of people in the world and will be approximately 8 billion. For example, if a person asks an assistant for a route from Chicago to New York, the device must understand the request and provide the necessary information in the correct context. In 2019, there were 2.45 billion voice assistants.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Userpilot

JULY 30, 2023

Both Heap and Userpilot track data in real-time but only Userpilot has tools that allow you to act on the data, for example by triggering in-app surveys. For example, you could filter out your internal users, like employees, or bots. Users – for example, users with a specific role in their company. Heap boasts a solid 4.3/5

Data Visualization 86

Data Visualization Analytic Tools Software Review Technical Review 86

Userpilot

SEPTEMBER 7, 2023

Userpilot lets you create in-app surveys using templates, monitor responses through advanced analytics dashboards, and integrate with third-party analytics tools so you can sync data across your tech stack. The average CSAT score for SaaS companies is 78%, according to the 2023 CSAT Benchmark by Fullview. NPS Dashboard.

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Analytic Tools Data Visualization Feedback Software Product Research 76

The Product Coalition

NOVEMBER 29, 2022

In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey. Example of layered interfaces. Example of mobile app storyboarding. When using tabs, a good principle is ‘one tab = one window.’

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Analytic Tools Research Software Data Visualization Technical Review 114

eG Innovations

MARCH 14, 2023

You can read these articles about a September 2022 outage and another in January 2023. For example, you may be using Azure-hosted Office 365 as your primary email server, but you may want to configure AWS SES (Simple Email Service) as your backup mail service. See: Configuring the Mail Alert Settings (eginnovations.com).

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Analytic Tools Data Visualization Enterprise Customer Experience 52

Intercom, Inc.

NOVEMBER 30, 2022

So as we look at 2023 and think about what we spend, where we spend it, what we build, who do we build, why do we build for them, what we say to prospects, and how we compete with competitors, there’s a few thoughts I’d like to share. For example, they might look like this: Our best customers are B2B SaaS teams of fewer than 500 people.

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Engineering Research Software Onboarding KPIs Customer Experience 151

Userpilot

JANUARY 23, 2023

Real-life examples of personalization to inspire you. There are some great examples of real-time personalization in the SaaS industry. For example, here’s a welcome survey that’s triggered during onboarding to ask users what they want to achieve with the product. User behavior analytics dashboard in Userpilot.

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Customer Experience Analytic Tools Feedback Software Data Visualization 88