Gainsight
MAY 17, 2023
Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). But at this moment, our industry is at a crossroads. W e have the tools we need to prepare our industry for the future.
Department of Product
OCTOBER 26, 2023
This quarter has seen the company roll out a series of generative AI tools for creators and the launch of a new audiobook product as it seeks to expand outside of traditional music and podcasts. Fascinating insights from the 46th Teens Survey 2023. 4% of teams deploy just once every few months.
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Department of Product
NOVEMBER 16, 2023
Launching new revenue generating products – for example, Twilio has invested heavily in building an AI powered data platform – an alternative product to its traditional communication product. Growth in this product category, along with cuts, has led to the company reported quarterly profits in 2023.
Department of Product
OCTOBER 5, 2023
Amazon will invest up to $4 billion in Anthropic, giving Amazon a minority ownership in Anthropic and in return, Amazon developers will be able to incorporate Anthropic’s generative AI capabilities into their work via Amazon Bedrock. and beating ChatGPT’s 50.3%. Enter your email to receive your briefing.
Speaker: Dr. Greg Loughnane and Chris Alexiuk
Technology professionals developing generative AI applications are finding that there are big leaps from POCs and MVPs to production-ready applications. However, during development – and even more so once deployed to production – best practices for operating and improving generative AI applications are less understood.
Department of Product
SEPTEMBER 14, 2023
Of those who have used Generative AI tools, 28% use them weekly and 9% use them daily. Microsoft predicts its AI software business will reach $10 billion in revenue – faster than any other business in the history of software. For product teams, launching on iOS might make more economic sense.
Gainsight
SEPTEMBER 8, 2023
Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Need a TL;DR?
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