The Product Coalition

APRIL 20, 2023

Is it time to embrace augmented reality applications for your business’s commerce strategy? An augmented reality app is a software application that blends digital visual content (and sometimes audio and other sorts) into the user’s physical environment. Therefore, discoveries and implementations occur frequently in this domain.

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Technical Review Reporting Tools Vision Software Review 122

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. To execute that strategy, a proactive, nimble, and strategic CS team is a must. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. To execute that strategy, a proactive, nimble, and strategic CS team is a must. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Userlane? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

UX Studio: Product Management

OCTOBER 2, 2023

As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. These design services include journey mapping, web design, content strategy , full-stack development, including CMS implementation, and technical consultation for complex projects.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Usersnap

JUNE 27, 2023

Even without a polished final product, there are potent strategies that can ignite excitement and gather a passionate community around your project. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. Nevertheless, some core roles and responsibilities of a product manager are: Develop product strategy and vision. The 8 stages of a product management process to accomplish your goals in 2023 Building a winning product is challenging.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

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User Testing User Friction Development Team Review Reporting Tools 83

UX Planet

DECEMBER 11, 2023

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

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Technical Review Certifications Software Review Feedback Software 70

Intercom, Inc.

DECEMBER 20, 2022

Des Traynor , Co-founder and Chief Strategy Officer at Intercom. An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. We learned a lot.

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Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

JUNE 18, 2023

With ChatGPT, fraudsters can easily create fake websites, consumer reviews, and posts. In Feb 2023, when Bing chatbox was unleashed on the world , users found that Bing’s AI personality was not as poised or polished as expected. We must begin discussing strategies for ensuring the safety of AI as its popularity continues to grow.

Research Software 113

Research Software ChatGPT Data Visualization Systems Review 113

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC. The team full of visionary designers and innovative collaborators merge strategy and creativity to come up with exceptional designs.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

They merge the mentality of a boutique agency with a marketing agency’s strategy, creativity, and technology. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC. The team full of visionary designers and innovative collaborators merge strategy and creativity to come up with exceptional designs.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

The Product Coalition

OCTOBER 30, 2023

Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Once optimized, it’s critical to tie the outcome back to the company’s strategy and objectives. Do not skip this step. The root cause?

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Roadmap Feedback Software Onboarding KPIs User Testing 114

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Mixpanel

MAY 28, 2024

Our 2024 Ecommerce Benchmarks Report found that ecommerce week one retention fell from 39% in 2022 to just 22% in 2023. Creating a positive user experience is one of the keys to better retention. This is a strategy I recommend for all of our ecommerce customers who want to move the needle on AOV: Figure out your median cart value.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Marketing 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. So how do you stand out?

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Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies. Book a demo to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Because everything’s always changing.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Mironov Consulting

MAY 18, 2024

  UNFILLED PRODUCT POSITIONS There are thousands of talented product folks between gigs, looking for their next adventure.    Strategy and escalations and Board slides can wait a half hour.   Please don’t apply any of this without matching it to your situation.)    Put it on your calendar. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. P.S. Keen to get ahead of the competition in 2023?

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Gainsight

NOVEMBER 23, 2022

Robin van Lieshout, founder of inSided, and I are already reminiscing about customer conversations and micro piglets, digital-led strategy and Dutch clogs. Nearly every conversation with CS and community practitioners started with: “how can I make Community a core part of our digital-led CS strategy?” The ultimate goal?

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Userpilot

SEPTEMBER 21, 2023

This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions. And a compressed version showing the top paths users take: Userpilot will release path analysis in Q4 of 2023. Userpilot’s cohort analysis feature will be available in Q4 2023.

Data Visualization 84

Data Visualization Analytic Tools User Testing Feedback Software 84

Lenny Rachitsky

FEBRUARY 13, 2024

Just in the past few years, she’s helped dozens of companies revamp their pricing strategy—with tremendous results. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. Clearly, they’ve figured out positioning. Probably not $960 a year.

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

Usersnap

JULY 26, 2023

In this article, we delve into the world of customer-focused companies, with the five customer-centricity examples—and we explore strategies that have won them consumer praise and undying loyalty. Key strategies and learnings from the top companies 5 best customer-centricity examples 1. What you can expect ?⤵️

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

AUGUST 15, 2023

Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. Online marketing strategies for social media, emails, press releases, etc. It is a strategy designed to create awareness and get customers to adopt the product. Finally, define your product launch marketing strategy.

Product launches 76

Product launches User Testing Feedback Software Research Software 76

Userpilot

SEPTEMBER 14, 2023

A dunning email is a transactional email with account information and an attached invoice used to remind customers about any due payment. The dunning strategy starts by notifying the customer of the billing issue and then begins the payment recovery process. What is a dunning email? Time-based. How to write a successful dunning email?

Analytic Tools 77

Analytic Tools Data Visualization Customer Experience User Testing 77

ProductPlan

DECEMBER 13, 2021

Some of which are; Harvard Business Review states, $1.3 And Barry O’Reilly argues that, By 2023, an estimated $7 trillion will be spent on these initiatives annually. How to Build a Software Company in the End User Era. But, Transformation Programs incur significant costs. Digital Transformation is not about the Technology.

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Weak Development Team Agile Technical Review Product Research 91

eG Innovations

APRIL 11, 2023

False positives arising from deliberate actions are undesirable. Including the maintenance window applied on 20/March/2023 13:38-14:38 Separating alerting from testing and monitoring in this way makes it less likely administrators turn off testing and forget to reinstate it. eG Enterprise is an Observability solution for Modern IT.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. Launching a product-led growth strategy and getting a community of over 50,000 active users.

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Research Software User Testing Outbound Marketing 62

Product Talk

MAY 10, 2023

There’s changing business strategies and changing talking with investors and changing market landscapes and the pandemic. ” I think we were also still missing tying that back to the business strategy piece. ” Introducing those business strategy pieces into that conversation about priority. ” conversation.

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