Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Rapid digital transformation is changing how businesses and consumers interact for good.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

NOVEMBER 9, 2022

It is a good time to consider what will be important for APIs in 2023. A helpful starting point for this is to review and reflect on research that is available, in this case Gartner’s Hyper Cycle for APIs, 2022. There was a time when a business could just put a website or app out and expect users to figure it out, not any more.

Research Software 88

Research Software User Testing Customer Experience Systems Review 88

The Product Coalition

NOVEMBER 23, 2023

In today’s healthcare, digital technology is becoming increasingly vital. Digital health, often known as virtual health, refers to technical advancements in healthcare that increase the ability to accurately detect and treat diseases, as well as the delivery of healthcare to patients. What is digital health?

Research Software 107

Research Software Analytic Tools Reporting Tools Data Visualization 107

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. For example, if you’re looking for a product marketing role, your H1 headline might be something like “ Making Technical Products Easier to Market, Sell & Buy.”

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

UX Planet

FEBRUARY 22, 2024

Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. It starts with small choices, but together those create a user experience revolution worth getting excited about. While every click offers insight to designers, what lessons are we learning as an industry?

Data Visualization 80

Data Visualization UX User Testing Research Software 80

The Product Coalition

DECEMBER 27, 2022

They soon climbed up the hierarchy to be the mainstream platform leaving the users with two of the largest NFT marketplaces in the world, OpenSea, and SuperRare. It allows users to access all these valuable assets in a very secure and highly decentralized way. They provide instant liquidity for the assets available on the platform.

Data Visualization 116

Data Visualization Technical Review Systems Review Software Review 116

Product Talk

DECEMBER 13, 2023

And when you add other limiting factors, like having a small number of users or a long sales cycle, arriving at a good outcome is even trickier. DarkBlue intelligence, the product Thomas works on, can support activities like investigations, due diligence, and cyber threat intelligence. Click the image to see a larger version.

Data Visualization 248

Data Visualization Analytic Tools Reporting Tools Technical Review 248

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Product Talk

NOVEMBER 16, 2022

Ellen will be teaching a January 2023 cohort of Continuous Interviewing and a March 2023 cohort of Opportunity Mapping. If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. But what if I told you there’s a game-changing solution? Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. Global economic uncertainty, changing consumer habits, and artificial intelligence significantly influence how product managers function and their work.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Feedback Software 75

UX Planet

DECEMBER 11, 2023

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

Technical Review 76

Technical Review Certifications Software Review Feedback Software 76

UX Planet

JANUARY 12, 2024

Now, ChatGPT Plus subscribers can access a collection of GPTs created by different users. In this article, I want to review the downsides of the current version of the store. It’s unclear why Dall-e, Writing, Productivity, Research & Analysis are selected as the top-level categories. Categories at GPT Store.

ChatGPT 91

ChatGPT UX Finance Research Software 91

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

The Product Coalition

DECEMBER 11, 2023

Photo by Alexas_Fotos on Unsplash When I was VP of Product at Twiggle, building the product from zero to one (and then one to ten and so on), I hired a technical writer freelance. Our product was an API, and we needed comprehensive technical documentation. I have worked with great technical writers, they weren’t the problem.

Technical Review 78

Technical Review Marketing User Testing Customer Experience 78

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. She leverages the latest behavioral-science research to improve products’ conversion, engagement, and, most impactfully, pricing. She also provides two mega qualitative and quantitative templates for you to use in your own pricing research.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

The Product Coalition

OCTOBER 6, 2020

The tech-savvy people were the first once to adopt these on-demand apps. On-demand apps are like connectors between the customers and service providers using a smartphone or mobile phone platform. They help modify the customer’s instant access to different services. 49% of on-demand consumers are millennials.

Feedback Software 137

Feedback Software Technical Review User Testing Systems Review 137

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. But there is a secret weapon in Duolingo’s arsenal — gentle nudges that persistently push users toward the premium experience.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Ramli John’s best practices on user onboarding.

Customer Experience 75

Customer Experience Customer Feedback Feedback Software User Testing 75

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

Research Software 89

Research Software UX Feedback Software User Testing 89

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is of all B2B sales in the US by 2023.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. This list is filled with the help you need to deliver the ultimate product experience for your customers.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 81

Research Software Feedback Software User Testing Reporting Tools 81

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 90

Data Visualization Analytic Tools Research Software Customer Experience 90

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 76

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 76

freshtrax

APRIL 25, 2024

On August 10, 2023, California approved an all-day pay-as-you-go self-driving taxi service that has the city of San Francisco buzzing with excitement. What’s the appeal of this service and the evolution of self-driving technology? Let’s take a closer look at this new technology and its user experience.

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59

TechEmpower - Product Management

DECEMBER 11, 2023

In 2023, there were approximately 26.3 Is user interface and graphic design a necessity? Are specific technologies or platforms involved in your project? If you require user interface or graphic design, the selection process will differ slightly. Do they have experience with the technologies involved in your project?

Software Developers 118

Software Developers Software Development Software Review Development 118

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. ” B2B2C, or business-to-business-to-consumer, is a business model that connects manufacturers to retailers to consumers.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52