UX Planet

MARCH 5, 2024

‘Jakob’s law’ asserts that users inherently prefer website/app designs to appear and function in ways they’re already familiar with. Key Takeaways In a study published in 2000 , Nielsen observed that users develop ‘design expectations’ based on their previous experiences with various websites/apps.

Data Visualization 79

Data Visualization UX Research Software Feedback Software 79

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. With credits against their bill.

Roadmap 112

Roadmap Feedback Software Onboarding KPIs User Testing 112

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. Product roadmaps provide a high-level view of all product development motions, including UX ones. What are the different types of UX roadmaps?

Roadmap 93

Roadmap Customer Experience UX Product Research 93

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Refinements: Collaborate with the development team to implement necessary adjustments.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Product Innovation Educators

APRIL 29, 2024

They study is conducted every few years, and the most recent one was titled Product Development Global Best Practices Survey. [11:26] Front End of Innovation Spending considerably more effort to understand customer needs Formal processes for idea assessment Open Innovation Social media to gather customer information [16:09] 6.

User Testing 117

User Testing Product Research Research Software Finance 117

Userpilot

MAY 20, 2024

Let’s go over some strategies to improve your customer sentiment score: Improve customer experience based on feedback insights, prioritizing areas of dissatisfaction to enhance customer satisfaction. Track customer sentiment score to measure the effectiveness of product strategies and identify areas for improvement.

Data Visualization 92

Data Visualization Feedback Software Customer Feedback Customer Experience 92

Userpilot

APRIL 29, 2024

The customer segmentation process starts with goal setting. Example: ‘ Improve product adoption by 3% by June 2024.’ ’ Next use analytics and surveys to collect relevant data and use it to segment customers. It translates into higher customer satisfaction and product adoption.

Customer Experience 91

Customer Experience User Testing Customer Feedback Analytic Tools 91

freshtrax

MARCH 25, 2024

This system enables the company to monitor product availability in real-time and provide customers with the products they want quickly and accurately. The system is also much more efficient than conventional manual operations, increasing customer satisfaction. Robots can assist by quickly managing ordered products.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Ronke PM

DECEMBER 29, 2023

Here's a look back at the episodes that defined "Product Magic" in 2023, guiding and influencing the product management landscape as we eagerly anticipate what 2024 has in store. #4 Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches.

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Userpilot

DECEMBER 13, 2023

TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness. In-app surveys with concise questions about key features provide rapid customer feedback on product importance and satisfaction, guiding improvements to meet customer needs.

Product Research 104

Product Research Data Visualization User Testing Customer Feedback 104

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. Want to learn more strategies for CS teams in 2024?

Customer Experience 52

Customer Experience Customer Feedback Customer Satisfaction Education 52

Userpilot

FEBRUARY 29, 2024

Feature usage : This metric tracks user interactions, clicks, and actions that users complete for each feature. It helps you understand which features are most and least popular, guiding development resources towards what matters most to customers. How to analyze user behavior?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software User Testing 88

Userpilot

DECEMBER 7, 2023

It also provides information on everything from market development to product positioning and pricing. Data about your customers’ demographic profile, needs, motivations, and pain points, can help you to identify market gaps and opportunities. Use Google Analytics to analyze user behavior. Userpilot AI – Coming Soon!

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

FEBRUARY 19, 2024

Improve conversion rates – by analyzing where potential customers drop off during the conversion funnel , businesses can increase conversions. Enhance user experience – understanding drop-off points allows for the optimization of the overall user experience to increase user satisfaction.

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs User Testing 92

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Do you need it to support customer or employee onboarding processes? Instead, they support in-depth user behavior analysis to help you better understand user needs and inform the product development process. This depends on your use case.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 16, 2024

To help you create a final working strategy, you can use the following follow-up prompts: What are the fixed and variable costs associated with developing and maintaining the product? 4: Create a product roadmap Use ChatGPT to help you prioritize the features and functionalities that are most important to your users or target audience.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Usersnap

DECEMBER 8, 2021

That’s why I prefer the word “leaders” over “management” in the context of product development: true product leaders don’t just manage a product; they envision great products, foresee what customers will want, how the industry is moving and what opportunities may appear. Curious to see how it went?

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

Userpilot

MAY 17, 2024

Sprout Social — Best customer feedback tool for brand monitoring. Userpilot helps product teams collect user feedback and act on it boost customer satisfaction. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a product feedback tool?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Mixpanel

MARCH 22, 2024

The role of product analytics in fintech It’s simple, really: When fintech companies can easily collect and analyze crucial information about their users’ banking activities, identify pain points, and target anomalies, they’re able to react accordingly to build better solutions.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Hubspot’s omnichannel customer service tool allows teams to connect with customers across all messaging channels.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Userpilot

MAY 20, 2024

In-app surveys : With Userpilot, teams can collect user insights with the in-app surveys to inform their product-led growth strategy. You can customize different microsurvey templates such as Product-Market Fit , Customer Effort Score , and Customer Satisfaction Score , or build one from scratch.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 26, 2024

Are you wondering how to retain your customers and make them love your product? We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024. From customer retention to LTV: CAC ratios and customer stickiness, we’ll go over everything you need to know.

Feedback Software 57

Feedback Software Analytic Tools Research Software User Testing 57

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Offer in-app help with Userpilot.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. This alone translates into higher customer satisfaction, retention , and lifetime value.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization User Testing 83

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. This is ideal for developers who focus on software creation. This lets you focus more on core activities rather than software development.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

APRIL 26, 2024

TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels. The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Track user satisfaction.

Data Visualization 89

Data Visualization Analytic Tools Reporting Tools Software Review 89

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. By understanding how users behave inside the product and their goals and problems, you can reduce time to value. 2 reasons for that.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software User Testing 85

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Product analysis with Userpilot.

Data Visualization 80

Data Visualization Analytic Tools Research Software Artificial Inteligence 80