Product Talk

APRIL 9, 2025

Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. You want customers to get value from your product as quickly as possible. The easiest way to fix this is to test your documentation with real customers.

Product Research

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Qualitative Methods Interviews : Talk to 5 to 10 users in each segment. Observation sessions : Watch users complete tasks in their own environments.

User Testing

Userpilot

MAY 27, 2025

Next, use a product analytics tool like Userpilot to tag these events, capture event data, and visualize how many users move or drop off between each stage. Build custom events you want to track in Userpilot. ” Now, suppose a large number of users create a project but never share it.

Analytic Tools

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

User Testing

Userpilot

JULY 24, 2025

What’s your biggest challenge with customer retention emails? Understanding your main hurdle helps in crafting a better strategy for your customer retention emails. Driving engagement & opens Personalizing emails at scale Measuring the ROI of my emails How do you currently segment users for your customer retention emails?

Customer Experience

Userpilot

DECEMBER 30, 2024

Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. You can design multi-step in-app flows and create custom user segments. Smart Delay that shows in-app experiences only when Chameleon notices a gap in user activity.

Analytic Tools

Product Talk

MARCH 12, 2025

You might be tempted to try to guide your customer back to talking about your current outcome, but that doesnt necessarily work. Sometimes this conversation helps you uncover nuance in the customers context that you werent previously aware of. In this post, well share both advice from the community and Teresas take on the topic.

Feedback Software

Userpilot

FEBRUARY 13, 2025

After analyzing 50+ platforms and interviewing dozens of product teams, we’ve uncovered what actually matters when selecting a session replay solution in 2025. It means they can all work together to monitor user behavior, tighten feedback loops, and resolve user pain points quickly.

Analytic Tools

Userpilot

JUNE 1, 2025

These tools reveal user patterns and pain points, helping you improve flows and create a smoother user experience. Together, operational and behavioral analytics give you a complete view of both your apps performance and your users experience, so you can build smarter, fix faster, and grow with confidence.

Data Visualization

Userpilot

DECEMBER 8, 2024

No free trial, but custom demos are available. Supported devices : Web applications (Mobile availability coming in 2025). Userpilot is like a Swiss army knife for improving user experiences. Price starts at : Custom pricing. Price starts at : Custom pricingfree plan available with limited features. G2 rating : 4.6/5

Data Visualization

UX Planet

JUNE 13, 2025

It allows you to share the burden of routine work (especially if engineers aren’t stepping in), while also combining your efforts and knowledge to help shift the design focus from UI execution toward customer experience and more strategic roles. Whether it’s product management or customer experience, neither is a final destination here.

User Testing

Gainsight

MAY 29, 2025

Every year at Pulse , we recognize industry leaders who have made significant contributions to the fields of customer success (CS), customer education, product experience, community, and beyonddriving innovation and transforming the way businesses engage with their customers. Congratulations, Alkami!

Customer Communications

Userpilot

MAY 31, 2025

But is Intercom Mobile still worth the investment in 2025 and beyond? Well cover its key features, pricing, and real user reviews. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Who is Intercom Mobile best for?

Analytic Tools

Userpilot

APRIL 2, 2025

Key capabilities include segmentation, which allows you to group users based on behavior, demographics, or custom properties; custom analytics dashboards, which visualize the metrics that matter most to your team; and screen-level analytics, which show exactly how users interact with each part of your app.

Data Visualization

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . Departmental silos, underestimating the scale of the challenge, and a disconnect from customer pain points, are a few reasons behind misplaced confidence levels. .

Technical Review

ProductPlan

MARCH 23, 2022

Globally by 2025 companies will spend about $2.8 Those who transition or are thinking about transitioning can expect better financial results from developing a product that provides customer value. A company culture around transformation and providing value to customers needs to be established first.

User Friction

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software

The Product Coalition

JANUARY 3, 2020

By 2025 there will be 21 billion IoT devices connected worldwide From using the right sensors, implementing the right IoT tools to provide insight into data, several IoT app development companies offer comprehensive services to global customers.

Data Visualization

The Product Coalition

JUNE 11, 2020

Monitor patients in real-time from any location Compatible with Windows, Mac, tablet and smartphone devices Access historical trends and performance insights on demand Set custom alerts for notification of a status change 3. billion by 2025. from 2019 to 2020 to reach $322.2

Research Software

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Analytic Tools

eG Innovations

SEPTEMBER 17, 2021

A managed service provider (MSP) is a business that handles a customer’s IT infrastructure and/or end-user systems remotely, usually on a subscription basis. Furthermore, it is predicted that by 2025, the industry will have surpassed USD 350 billion. Definition of an MSP. The rise of MSPs. and USD223 billion.

Reporting Tools

UX Studio

FEBRUARY 15, 2024

And the other difference I see is that with business there is a strong focus on existing solutions and business outcomes, but there is less focus on the customer point of view, right? While as an innovation strategist you have the customer in the forefront of your mind. So, there is a document called BKK Strategy 2025.

Research Software

Alchemer Mobile

FEBRUARY 14, 2025

73% of consumers consider customer experience a crucial factor in their purchasing decisions, but only 49% of companies report delivering a “good” customer experience. One game-changing opportunity for CX teams and leaders in 2025: open text analysis. Many organizations know there is work to be done.

Data Visualization

Product Talk

MAY 7, 2025

Our discovery champion, Gary Clift , saw that the new version of his companys API was falling short of customer expectations. The company had built several generations of APIs, but had not had success decommissioning older technology and moving customers to the new version. By the way, were continuing to source more stories like Garys.

Reporting Tools

Alchemer Mobile

APRIL 21, 2025

Its no secret, 2025 is off to an eventful start with tariff uncertainty, nagging inflation, and global supply chains in flux. In this post, we make the case for investing in customer loyalty as a long-term strategy to protect revenue, reduce churn, and increase customer lifetime value.

User Testing

The Product Guy

JANUARY 28, 2025

marketers might ask, What problems are our customers trying to solve? For example, a marketing team could analyze customer feedback to identify pain points and design campaigns that directly address those needs. What movement will you start in 2025? Instead of asking, Whats our next campaign?

Feedback Software

Product Talk

MAY 21, 2025

A good continuous discovery team is interviewing customers , mapping opportunities , and testing assumptions every week. Michael Greig , a Principal Product Designer at Veygo and member of the Continuous Discovery Habits community , asked about how often product teams should ship value to their customers.

Product Research

Userpilot

JANUARY 27, 2025

Top 6 HIPAA-compliant analytics tools in 2025 To speed up your search, we’ve compiled a list of the 6 best HIPAA-compliant analytics tools your healthcare organization should consider. Feedback surveys : Design questionnaires to collect data about the user experience with your app, website, specific feature, or interactive element.

Data Visualization