The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

JULY 21, 2022

They had occasional advertising here and there. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. With established systems already in place, how do you prioritize all the different problems you could have solved?

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Userpilot

NOVEMBER 8, 2022

Differentiate your product from other similar products on the market to avoid product parity. Differentiate your product. Product differentiation involves highlighting the unique features of your product that stand it apart from the competition. Use paid advertising to reach a more diverse audience.

Feedback Software 95

Feedback Software User Testing Product Research Strategy 95

Intercom, Inc.

JUNE 14, 2022

With a CRM system, a single centralized repository contains all information on customers’ and prospective customers’ order histories, their service queries, and their positions in the sales cycle, displayed on user-friendly dashboards. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Intercom, Inc.

AUGUST 1, 2019

For Brex, the first one was having their CFO run marketing, along with a few other things typical fintech startups wouldn’t do, like outdoor advertising. What made you trust the founder’s vision and make that jump? A big, notable one has been outdoor advertising, which we can talk more about. Michael: I was really aligned.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. In three month’s time, the team redesigned the site, introducing the queue, the rating system, and the recommendations engine all in support of Netflix being a subscription service.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

ProductPlan

NOVEMBER 9, 2022

A new product introduction should be an extension of the product vision and strategy and must be led by product. Launch teams must differentiate the new offering from what’s already available and tailor messaging for each vertical market. The launch leader is now free from the time-consuming task of providing endless status updates.

Product launches 52

Product launches User Testing Feedback Software Customer Experience 52

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JULY 23, 2020

As a self-taught designer who began his career as a freelancer, he worked his way up first at the advertising firm DDB before joining Apple’s marketing communications team and eventually becoming the Director of Design for Square, the digital payments company that went public at a valuation of $3.6 billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199