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Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Alchemer Mobile

We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. The first app is an airline, which has seen a massive drop in DAU. So, what are Travel and Hospitality brands to do?

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Incident Management Practice

ProductPlan

A 5-hour downtime in an operation center in 2016 cost Delta Airlines nearly $150 million due to 2,000+ canceled flights. enterprises indicates that the cost of downtime comes from lost revenue (53%), lost productivity (47%), and lost brand equity or trust (41%). Forrester’s survey of IT directors in large U.S.

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Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

Content strategy is part of your brand. It’s part of the brand, right? It can be more technical, it can be more enterprise. Together, they create a multidisciplinary approach that does everything from helping people use Slack in their native language to finding a great app that makes their workday that much better.

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Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

Tell me how to win IT departments, how to win legal department, how to talk to chief security officers, or how to build the SaaS brand.” ” I’m talking about respected SaaS brands like Box or Intercom, which is another good example. It’s not just for retail or airlines or telcos. They found their niche.

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All the Awesome Speakers for #mtpcon SF 2017

Mind the Product

Most recently Jeff co-founded Neo Innovation (sold to Pivotal Labs) in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

mParticle is the customer data platform for brands leading the CX revolution. Unify data and simplify partner integrations with enterprise-class security and reliability. Pilot44 is a new type of innovation lab focused specifically on helping top brands more effectively discover, pilot and employ emerging digital technologies.

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Let’s Fire a Few of Our Customers

Mironov Consulting

In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. These are the customers we have to make happy if we’re going to grow our revenue/brand/Net Promoter Score and shorten our mean-time-to-customer-joy. More is better, and much more is much better. Up and to the right!