Remove Airlines Remove Customer Satisfaction Remove Reporting Tools
article thumbnail

How customer support can keep up with customer expectations

Intercom, Inc.

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

article thumbnail

??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty? Intercom on Customer Engagement.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your Ultimate Guide to Agile Transformation

Agile Velocity

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 97
article thumbnail

Enterprise CS 301: Measure Business Impact the Right Way

Gainsight

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. What Do Customers Need?

article thumbnail

Chameleon vs Spekit: Which is Better for Customer Feedback?

Userpilot

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Chameleon and Spekit are good tools for customer feedback.

article thumbnail

Whatfix vs Spekit: Which is Better for Customer Feedback?

Userpilot

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback? Let’s dive in!

article thumbnail

Appcues vs Spekit which is better for customer feedback

Userpilot

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions.