Userzoom

NOVEMBER 14, 2017

With the right touch and the right visual content, you can really bring out the personality of a business. And since it’s tough to anticipate or predict — though not impossible, thanks to big data and modern analytics — why not simply ask them ? Use Customer and Performance Data. A/B Testing.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

DISQO

FEBRUARY 4, 2019

The leading telecom provider wants to repair the fallout from throttling firefighters’ data plans last year. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We tested whether running a Super Bowl ad is the best approach.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

The Product Coalition

SEPTEMBER 18, 2023

90% of the world’s data has been created in the past 2 years, and businesses spend more than $180 billion annually on big data analytics. Since our first ancestors began writing on parchment, data has been an integral part of the human experience. What is big data analytics? But how is it used?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Technical Review 101

UX Studio

FEBRUARY 13, 2018

Let’s take the example of doing a batch of usability tests. From my observations on different people, as a UX researcher, I try to form an insight to design a better user experience. Also, research reports and presentations contain a lot of information requiring extra time to navigate. Backtracking takes effort.

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. What real-life examples show where to use VR as a research tool? So why does VR even matter?

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Userpilot

JANUARY 19, 2021

Use the insights from these measurements to improve your product experience. Ditch the vanity metrics and focus on actionable data. Source: Userpilot Feature Engagement Analytics – why not try it in your app? Using analytics tools such as Heap. If you’re moving from another tool, you will have to, well, move.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Balsamiq

JULY 13, 2018

This is the kind of thing that analytics will never tell you. So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I would like the data grid control to be more flexible.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Product Innovation Educators

APRIL 11, 2022

A classic test for strategy is, “Do you know what you need to do and what you need to not do?” These tools are based on the problems we had in the 1950’s-1990’s, but the world has changed. Examples of classic disruption like Southwest Airlines relied on new technology, but the industry was the same.

Strategy 91

Strategy Automotive Research Software Product Strategy 91

DISQO

FEBRUARY 4, 2019

The leading telecom provider wants to repair the fallout from throttling firefighters’ data plans last year. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

The leading telecom provider wants to repair the fallout from throttling firefighters’ data plans last year. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

The Product Coalition

JUNE 17, 2019

Providing flawless branch services and keeping clients’ money safe is no longer enough. In recent years, many new banks have been created that have introduced a number of unique financial services. How is this new generation of banks able to launch all of these new services so successfully and fast? But why is this? We execute.

Banking 91

Banking Development Team Review Software Review Technical Review 91

The Product Guy

JULY 4, 2019

We provided consulting, insurance brokerage, information technology and business process outsourcing services. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. My team serviced retirement plans and employee stock plans for two clients, TWA Pilots and Nalco Chemical Company (now called Nalco Water).

Research Software 153

Research Software Product Management Product Manager Systems Review 153

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. A code linter is a tool that automatically checks your code to see if it meets your project’s or company’s coding convention. What’s the best tool for your company?

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Balsamiq

JULY 13, 2018

This is the kind of thing that analytics will never tell you. So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I would like the data grid control to be more flexible.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Gainsight

JUNE 17, 2020

So in 2017, we encapsulated our Purpose – or Why – into the following pithy statement that has withstood the test of time: To be living proof that you can win in business while being human-first. And technology companies have shockingly little to report in terms of progress around Black and Latinx employees.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

Userpilot

MARCH 14, 2023

Select the wrong tool, and you can find yourself stuck in an expensive plan. This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? The tool you choose should help you accomplish your goals by providing the functionality you need. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Sachin Rekhi

MAY 17, 2010

The concept has materialized into passive monitoring solutions that are constantly monitoring some set of activities that are relevant to you and providing you with insight in the form of summarized and aggregated views, relevant alerts, and more. Mint simply licensed their service and created a compelling experience on top of it.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. TL;DR Customer feedback is any information provided by customers about their experience with a product or service. Let’s dive in! Search no more!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion. Additionally, you must ensure that the selected tool’s price is within your budget. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. And is there a better in-app onboarding software that would better fit your needs?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? The tool you choose should help you accomplish your goals by providing the functionality you need. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

MAY 26, 2020

We started out many years ago with a solution for quality assurance and user-acceptance testing. What we were good at was visual bug tracking because we built it based on a problem we had in our own projects. Why not build a customer service chat solution with a visual feedback component?” But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Roy Madden

SEPTEMBER 6, 2022

An industry-leading process that is 3-5X faster than traditional strategic intelligence gathering Regularly-publishes trend reports in the TNMT newsletter with 10,000+ subscribers 5+ former employees have introduced Feedly to their new companies. Our mantra is unconventional data perspectives. It’s a really good proxy indicator for us.”

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Userpilot

MARCH 21, 2023

Or is there an in-app onboarding tool superior to both? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Before you select a tool, you need to consider your priorities and the functionalities you need to get the job done.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? You can use Spekit to onboard employees with interacted walkthroughs, track their progress, and get invaluable insights from its analytics feature. There is a better tool for your SaaS than Spekit! Try Userpilot FREE.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mironov Consulting

JUNE 28, 2018

Christoph Janz has a great post and visual tying a company’s pricing, volume and target audience to its marketing and lead generation models along a continuum. Rigorous A/B testing is a favorite tool in our B2C kit. Risks are very low, OKRs tie directly to transactional revenue, and the data speak unambiguously.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105