Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Test your vision with customers: A good vision galvanizes not just your team, but also your customers. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Melissa Perri

OCTOBER 23, 2016

As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? The idea behind Product Kata is to take a step back, figure out what you need to learn, and create a test or step to learn it. I’ve bet you felt that too on just about any airline. I feel wronged.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

The Product Guy

JULY 4, 2019

At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. After re-prioritizing the backlog, I created a new process where at the end of each sprint, the team would present a demo, and we would test and close the JIRA tickets together.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Amplitude

OCTOBER 9, 2018

Companies that have achieved efficient scale have found their own mantras and workflows for systematic growth: Netflix uses consumer science to test ideas with real customers, at scale. Intuit, now 35 years old, tests product ideas over 25 times a week to remain one of the most innovative companies in fintech. 3) Roll out winners.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

Pragmatic Marketing

MAY 23, 2017

For this reason, I may be drawn to purchase from Southwest Airlines, a brand known for charging no fees for checked bags, itinerary changes, etc. The product is similar to that of other airlines: a plane, seats, overhead bins. For example, I may need an airplane ticket to visit family, but I want a no-hassle experience.

Branding 70

Branding User Testing Marketing Airlines 70

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We tested whether running a Super Bowl ad is the best approach.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

Product Innovation Educators

APRIL 11, 2022

A classic test for strategy is, “Do you know what you need to do and what you need to not do?” Examples of classic disruption like Southwest Airlines relied on new technology, but the industry was the same. Summary of some concepts discussed for product managers. [2:59] 2:59] Make this simple—what is strategy?

Strategy 91

Strategy Automotive Research Software Product Strategy 91

Gainsight

MARCH 6, 2020

There is no doubt about it, unless you happen to sell into industries where the crisis keeps demand high (if you’re a COVID-19 test kit maker, you’re probably ok). I remember like it was yesterday walking on the Southwest Airlines plane with my brother, wife, family members and friends. Do we go or not?

Positioning 126

Positioning Airlines Government Events 126

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

DISQO

JUNE 18, 2019

Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies. It’s about testing your assumptions – as fast as possible. Think about it: If you don’t validate assumptions and run tests, another company will. Make a list of them.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Each merge launches an automated code build and test sequence, which take a moment to run. The team then gets a report and can fix the error immediately.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

The Product Coalition

JUNE 17, 2019

In these cases, the bank builds a test environment and populates it with the data necessary for the function. The prototype allowed Tinkoff to test demand, without spending a small fortune on development. Among the leaders in rapid prototype creation is one of the largest online banks in the world, Russia’s Tinkoff Bank.

Banking 100

Banking Development Team Review Software Review Technical Review 100

Amplitude

JULY 29, 2020

Think of product strategy as a hypothesis to be tested. After confirming demand, Dave tested which potential features of the product resonated most with different user segments, such as increased paycheck advances, overdraft protection, and faster services. Customer Insights. Customers are at the core of every great product strategy.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Product Innovation Educators

NOVEMBER 9, 2020

Bring in aspects of entrepreneurs like innovation, confidence, testing assumptions, focusing on the market, and making sure you generate revenue, but don’t bring in aspects like ego, brashness, vanity, or overconfidence. Instead, make innovation a legitimate part of your company. People also try to avoid legal and compliance.

Finance 127

Finance Product Research Airlines Customer Experience 127

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

Userzoom

NOVEMBER 14, 2017

These include heatmaps, traffic and performance stats, A/B testing and much more. A/B Testing. Before rolling out a new update or design, consider running some user tests. You can A/B test a small audience to see just how your new material is going to be perceived. How to Optimize New Features and Content.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

DISQO

JUNE 18, 2019

Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies. It’s about testing your assumptions – as fast as possible. Think about it: If you don’t validate assumptions and run tests, another company will. Make a list of them.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies. It’s about testing your assumptions – as fast as possible. Think about it: If you don’t validate assumptions and run tests, another company will. Make a list of them.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Mironov Consulting

AUGUST 8, 2017

If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. So test automation, usability, technical debt and platform improvements are postponed to next quarter. Then chose some more specific names and stick with them. A Personal Sore Point. <soapbox> Just this once.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

Curious, I went through the interview process to put my learnings to the test. I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. Along the way, I’ve shipped hundreds of products, and managed other PMs. In the end, I walked away.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

UX Studio

FEBRUARY 13, 2018

Let’s take the example of doing a batch of usability tests. Here at UXstudio , in a bigger team of researchers collaborating on a project for an airline company, during which we did multiple usability studies. Any war-tested tricks and shortcuts? But how is this connected to the topic of research systems? How did we get started?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Gainsight

JUNE 17, 2020

So in 2017, we encapsulated our Purpose – or Why – into the following pithy statement that has withstood the test of time: To be living proof that you can win in business while being human-first. In parallel, we want to build a strong, sustainable business. This brings me back to the beginning of the article. Is it peace-time?

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

PMLesson's Ace the PM Interview

APRIL 19, 2020

As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Product Design Product design questions test your ability to build a new or improve an existing feature/product. Analytical and Execution Analytical and execution questions test how you do things as a PM.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Product Design Product design questions test your ability to build a new or improve an existing feature/product. Analytical and Execution Analytical and execution questions test how you do things as a PM.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Basel Fakhoury

MAY 17, 2018

So instead of jumping head first into building a new product, we committed to a full range of user research to systematically test our most promising ideas. We figured 3 weeks would be enough to choose among ideas, but we ultimately spent 3 (super nerve-wracking) months testing 8–10 different product concepts.

User Testing 40

User Testing Product Research Research Software Startups 40

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). Our development teams are distributed as follows: US - Business and Algorithms. India/Armenia - Application development and Algorithms.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). Our development teams are distributed as follows: US - Business and Algorithms. India/Armenia - Application development and Algorithms.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Alchemer Mobile

NOVEMBER 10, 2022

We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Split

MAY 27, 2022

When we don’t know if a change has a positive or negative impact, we A/B test it to resolve the disagreement. When testing features, start with your most controversial ones first. The smartest way to resolve this controversy is through experimentation and testing to uncover what performs best. They A/B test the impact.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

Userpilot

JANUARY 19, 2021

If you are looking for a more holistic approach to improve customer engagement, then there are different company programs/marketing strategies that are available to test. When thinking of a loyalty program the first thought that comes to mind is airline companies. The most common is creating a loyalty program for your company.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Sachin Rekhi

MAY 17, 2010

Everytime I get an itinerary confirmation from an airline, I simply email it to plans@tripit.com and Tripit lets me rest assured that the rest of my travel experience will be extremely simplified. They spent a lot of effort building this trust through education, security reviews, compliance tests, etc.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. You might know or have hired with some of these biased and subjective tests before. For a time, culture fit helped companies to improve their bottom line.

User Testing 168

User Testing Weak Development Team Customer Experience Airlines 168

The Product Coalition

DECEMBER 9, 2019

Market Entry I have witnessed businesses joining marketplaces in order to enter and test the local market. Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments. Amazon’s early forays into China is a good example.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

The Product Coalition

SEPTEMBER 18, 2023

Dynamic pricing Everyone is aware that airlines use this strategy when selling plane tickets. To improve the customer experience, they have also begun testing facial recognition check-ins, which appears to be a win-win situation: their visitors no longer have to wait at the front desk, and the hotel collects even more valuable information.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Technical Review 110