DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 91

Banking Development Team Review Software Review Technical Review 91

Pragmatic Marketing

MAY 23, 2017

The old adage that good marketing can’t sell a bad product is true. As product professionals, we internalize this lesson and combat its occurrence by taking an outside-in approach when it comes to product development. And that bad marketing or branding could sabotage the success of your products?

Branding 70

Branding User Testing Marketing Airlines 70

Mironov Consulting

AUGUST 8, 2017

I see much broader wins: Our technical teams often make the “I am the user” mistake: we unconsciously assume that the people at the other end of our software are just like us. Being more specific also gives us an opportunity to connect our teams emotionally to our (ahem) users. Bonus points for clarity. Sound Byte. Clarity is free.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

JANUARY 19, 2021

You should be basing your customer engagement on that activity to gain insights and develop strategies to increase that engagement. Word of mouth in customer development calls. Investing efforts in the customer success team to make sure we have a base of highly engaged customers. What do we measure at Userpilot?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 161

User Testing Weak Development Team Customer Experience Airlines 161

Mironov Consulting

APRIL 15, 2023

On either side, it’s easy to assume bad intent or have this get personal.  Almost  (Hint: replacing everyone on those teams doesn’t seem to fix the problem.)  When prospects say they need something, sales teams mostly take them at their word.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Mironov Consulting

JUNE 28, 2018

Rigorous A/B testing is a favorite tool in our B2C kit. We have lots of techniques to estimate purchasing behavior early in the discovery cycle: sign-ups, pre-orders/crowdfunding, clicks through to fake fulfillment pages, hand-testing a concierge service. Long Sales Cycles, Weak Attribution, Few Data Points. Digging in: 1.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 27, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative. – Raeann F.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

Moreover, customer adoption tools make it easy to see which version of an interactive user guide performs more effectively with A/B testing. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. You can publish in-app onboarding tours , announcements, and launch surveys.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. So the dumbest one: I show a development team on your left, including a product person. This blog is a transcript of part of that meetup, focusing on how to structure Product Management.

Reporting Tools 85

Reporting Tools Product Research User Testing Product Management 85

Userpilot

FEBRUARY 27, 2023

Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team. Here are its pros: Easy to create flows, even for non-technical team members. Lacks in-depth style customizations.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

Chameleon is a powerful and effective tool that works in a similar way to Userpilot and offers similar features: styling, analytics, templates, goals, A/B testing, and checklists. Uncover weak spots of your product and bottlenecks that disturb the customer journey. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 21, 2023

Applying product-led growth practices also reduces your customer support and success costs – as your agents don’t need to reply to the same repetitive questions over and over again, and can replace them with reactive tooltips themselves without any help from the developers. Building a product tour in Appcues is relatively easy.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

The Product Coalition

OCTOBER 23, 2019

The ever-evolving preferences paired with the flexibility customers want at their fingertips pushes travel service companies to be inventive in their attempts to develop a fully-functioning app. The cool side of PWA is that you need to develop and maintain only one platform: your website. UX/UI development Hard to Build?—?Easy

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 21, 2023

Collecting customer feedback should be a standard procedure for any product team. It helps keep teams aligned with the shared feature-planning guide. As soon as it has been integrated, Pendo is easy to use and manage without the need for developers. Cons of Pendo? – Parita P.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. And she worked her way up to be one of the United Airline’s first female pilots. And I got to work with the international growth team for Facebook. Short on time?

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 163

Product Research User Testing User Friction Research Software 163