Airlines Testing User Friction 
Product Talk
MARCH 3, 2021
Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.
The Product Coalition
DECEMBER 19, 2018
For more than 6 years we’ve been developing front-end: methodically writing HTML/CSS, courageously implementing complicated JavaScript code, meticulously testing?—?all Most of candidates get out of the game because of inability to get their point across, correctly understand and accurately transfer given information.
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Usersnap
MAY 26, 2020
Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Intercom was pretty new at that time.
DISQO
AUGUST 13, 2019
At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.
Agile Velocity
MAY 3, 2024
Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.
DISQO
AUGUST 13, 2019
At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.
DISQO
AUGUST 13, 2019
At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.
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