Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Contextual and personalized interactive guides shorten the time to value and reduce friction in the adoption of your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. For instance, it can serve as a co-browsing tool that allows your support agents to see what users are complaining about and deliver immediate solutions. How do enterprise teams leverage session replays? CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. What is customer experience analysis? Retention Rate.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 29, 2024

TL;DR Quantitative data, expressed numerically, is crucial for analysis, driving strategic decisions, and understanding consumer behavior and market trends. Metrics like DAU, MRR, sales figures, satisfaction scores, and traffic are examples of quantitative data across industries. Book a demo now !

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

OCTOBER 27, 2023

PLG for enterprise? Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

MAY 8, 2024

In either case, using a product analytics tool to perform user needs analysis is the way to go. To help you with it, we’ve put together a user needs analysis example that outlines the key steps. User analysis offers several benefits, including improved user satisfaction and retention.

Customer Feedback 104

Customer Feedback Customer Experience Data Visualization User Testing 104

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Sentiment Analysis.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

UserVoice

JULY 28, 2017

This is sometimes called analysis paralysis.”. Ben Yoskovitz, VP of Product at Golnstant says cohort analysis is one thing to consider, “‘Increased conversion from last week’ is better than ‘2% conversion.’ Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.).

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

OCTOBER 31, 2024

Voice of customer tools : Platforms that capture and analyze customer feedback across channels to help you understand how customers feel and talk about your product. 21 product feedback tools for feedback collection and analysis We’ve analyzed the 21 best product feedback tools in the market. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Mixpanel

OCTOBER 20, 2020

Since 2002, they have helped both scale-ups and large enterprises achieve their conversion, engagement, and retention goals. To build a product stack that gives you these necessary insights, there are three core components to know about: collection, analysis, and action. Which features are poorly understood by users? Collection.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. The implications for business process automation are profound.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. The practical applications of this model are found in speech analysis apps and in web content categorization.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Alchemer Mobile

JUNE 15, 2024

In the same report, Gartner sounded a note of caution, advising leaders to connect use cases to KPIs to ensure that any AI project adds value by creating new revenue or better customer experiences. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

MARCH 5, 2025

Scalability: Ensure the platform can handle increasing data volume and user activity without slowing down. Artificial intelligence (AI) capabilities: Like predictive modeling or sentiment analysis, can help you uncover hidden patterns in your customer data. Analyze user funnels in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 31, 2024

In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. From startups to enterprise-level tools, well break down the options, highlight their strengths, and help you find the best fit for your business. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Path analysis. Funnel analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 3, 2024

Craft personalized experiences : Design journeys that cater to individual needs and preferences, fostering deeper connections and increased customer satisfaction. How can CRM marketing help predict customer behavior II. Why do enterprises need to predict customer behavior? Analyze customer data Now comes the magic!

Data Visualization 147

Data Visualization Analytic Tools Marketing Customer Experience 147

Alchemer Mobile

OCTOBER 19, 2023

Benefits for Many Types of Feedback Programs Combining feedback collected across multiple surveys into a single Standard Report allows you and your team to perform deeper analysis. Learn more by viewing our help documentation. trend identification, and to ensure that feedback from desired audience segments is being represented.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

MARCH 4, 2025

Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. Click & Scroll heatmaps: Displays areas where users click, scroll, and engage the most. User journey analysis : Tracks the flow of users across pages to detect drop-offs. Contact us or book a demo to check it out.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

OCTOBER 24, 2022

When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey. Calculate your Net Promoter Score and measure customer loyalty. This will allow you to survey users who have real experience with your product and provide an accurate response to the NPS question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JULY 31, 2023

The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo Feedback is a module for collecting and managing customer requests. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. Retention analysis.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Enterprise: Custom pricing and usage limits.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 27, 2025

This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation. A PM with a good understanding of modern AI trends and needs, especially on the enterprise level. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Intercom, Inc.

NOVEMBER 30, 2021

The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Strategy first, technology second.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Performing funnel analysis with Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

MARCH 14, 2024

Looking for an effective cohort analysis tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your cohort analysis needs. But what makes a cohort analysis tool truly instrumental?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 21, 2023

We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. TL;DR Behavioral analytics or user and entity behavior analytics is a data analysis process that focuses on understanding how users interact with your product.

Data Visualization 105

Data Visualization Analytic Tools User Testing Customer Feedback 105