Userpilot

MAY 1, 2024

A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. In this article, we dig deeper into what user needs analysis is and how you can get started with it. Analyze user behavior data collected to identify patterns and trends.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Put it all together in a shareable UX audit report. SMART goal-setting framework.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. It also discusses techniques that can help you improve your app or website experience. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth.

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Research Software User Testing Market Research Data Visualization 52

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. Be specific, use data , not assumptions or speculations, and refrain from jumping to conclusions about possible causes. Let’s dive in, shall we?

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

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Analytic Tools Data Visualization Research Software Reporting Tools 86

Userpilot

NOVEMBER 23, 2023

Extensive market research is essential to assess the competitive landscape, identify opportunities, and shape the product vision. Data analysis is vital for informed decision-making. PMs need to know how to use product analytics tools to gain actionable insights. Product manager skills: market research.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Product Research 105

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? Read on to learn how to collect and analyze valuable insights, almost on autopilot.

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. Market research focuses on understanding consumer behavior and preferences in order to inform marketing strategies and business decisions.

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User Testing Product Research Data Visualization Customer Feedback 127

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Track user interaction patterns. Build your user flow diagram.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

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Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Define clear goals and metrics based on the data you collected. Collect feedback, track product usage data, and iterate. Which team owns product experience in the software industry?

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. To find and remove friction points from the customer journey, conduct funnel analysis.

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Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Ensure to provide great customer service. Leverage technology. Give self-service options. Implement a tracking system. Look no further. Let’s roll. Stay omnichannel.

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Feedback Software Research Software Customer Experience User Testing 97

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

NOVEMBER 8, 2023

In this article, we'll explain what behavioral personas are, the invaluable insights , and how to use them to drive growth in your SaaS. needs, motivation, values), whereas behavioral personas use data (i.e. site search data and other analytics) to map out the behaviors , habits, and methodologies of your target users.

Data Visualization 105

Data Visualization Analytic Tools Research Software Customer Experience 105

The Product Coalition

FEBRUARY 23, 2024

The title “product manager” is often misapplied within the technology sector, leading to a disconnect between role expectations and actual responsibilities. Instead of rushing into solution mode, I look for individuals who seek to understand the customer’s needs, the problem being addressed, and the market context.

Data Visualization 124

Data Visualization Analytic Tools Research Software Feedback Software 124

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. A four-step process for effective Kano analysis. Dr. Kano’s research challenged this.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? ’ Next use analytics and surveys to collect relevant data and use it to segment customers. Collect and analyze the segment data for actionable insights and implement strategies to achieve your goal. How to create segments.

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Userpilot

SEPTEMBER 15, 2023

TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Always include follow-up questions to gather qualitative insights. What is a preference test?

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. And how should you ask your questions to ensure that you’re collecting the right data? TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Amplitude

SEPTEMBER 21, 2020

To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. However, conversion funnels are not a one-size-fits-all framework. Clarifying those differences will help you conduct your own funnel analysis and streamline users’ journey to conversion.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To take full advantage of growth opportunities, use product analytics to inform product decisions. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. External Solutions: When your application faces the world, reliability and legality take center stage.

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Artificial Inteligence Data Visualization Reporting Tools Research Software 121

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. We identify research objectives, and those objectives and activities in turn help guide us through our product roadmap. A Lack of Analysis Leads to Unanswered Questions. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

FEBRUARY 25, 2024

It gives you the analytics to see what they are clicking and where they are leaving. These insights highlight areas for improvement, leading to higher conversions. Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. Of course, you’ll need to choose the right tool for the job.

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

eG Innovations

JUNE 7, 2021

This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers. Figure 1: Gartner’s representation of an AIOps platform. Manual analysis of such environments is just not possible.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Artificial Inteligence 98

Userpilot

SEPTEMBER 10, 2022

What is a framework for problem-solving? We also look at examples of different frameworks and the main steps in the problem-solving process. A framework for problem-solving allows product teams to find the causes of the problems and generate solutions in an organized way. What is a problem-solving framework?

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Framework Feedback Software User Testing Research Software 98

Userpilot

JANUARY 23, 2024

Conduct deep market research through surveys and interviews to understand customer preferences and market trends. Coda employs competitor-based positioning by comparing itself against tools like Google Docs and Notion. Coda employs competitor-based positioning by comparing itself against tools like Google Docs and Notion.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

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Onboarding KPIs Framework Product Research User Testing 281