Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. For example, Slack needs instant messaging to be called a collaboration app.

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Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In-app surveys , including NPS surveys , help teams put themselves in the customers’ shoes and understand their pain points. Want to learn how Userpilot can help your SaaS combat customer friction?

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. At its core, WalkMe is an enterprise solution for employee onboarding.

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Userpilot

SEPTEMBER 14, 2023

To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. or ‘What do you dislike about the solutions you’ve already tried?’

Product Research 103

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Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. Price-focused segment.

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Userpilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Book the demo to see how!

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Userpilot

NOVEMBER 21, 2023

Once the product is out, use product analytics to track your success metrics. Your feature launch marketing strategy should use a range of channels, like in-app announcements , emails , and social media posts. To evaluate your in-app messages, use flow analytics. Online analytics is a good start.

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Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Userpilot analytics page. Userpilot’s dashboard with some of its onboarding features. It may take time to build a SaaS Rolex or Bentley, but once you make it, this is the strategy for you.

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Userpilot

JUNE 22, 2022

TL; DR. A blank slate UI is the term used to describe the default state of an app or website that has no data. Insert quick tutorials like microvideos , tooltips , or modals to guide users in-app. Add demo data to populate the interface of a complex app with use cases. Let’s get started. What is blank slate UI?

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Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

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UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. For social media platforms, for instance, you’ll have to create social media posts and visuals to promote the product.

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Product launches Product Research Data Visualization Research Software 105

eG Innovations

MARCH 2, 2023

At eG Innovations, this was not the case as we use our own eG Enterprise observability platform and monitoring tools to track key application and service performance and availability. The high-availability features of eG Enterprise are covered in Making Migration of a Monitoring Tool Easy By Leveraging High-Availability Features.

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Mixpanel

FEBRUARY 23, 2022

Becoming product-led has become an aspiration of many technology product companies today. Because the space was still evolving, companies that were first movers in, for example, offering customer relationship management (CRM) or design software were able to get customers on one-year or even longer licensing agreements.

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Data Visualization Onboarding KPIs Analytic Tools Research Software 72

Amplitude

JANUARY 13, 2021

Today, about one-third of Americans have used a dating app or site, and 12% have either been in a committed relationship or gotten married to someone they met through online dating, according to a recent Pew Research report. I’ve been with OkCupid for three years and I manage our data science team, which handles platform analytics.

Data Visualization 52

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Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

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Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Coalition

FEBRUARY 5, 2019

The mobile app industry is a fast-paced world, and the state of mobile in 2019 shows no signs of slowing down. If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics?

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Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Userpilot

MAY 19, 2022

As a UX designer , you aim to create app designs that facilitate the best experience. Website usability testing can be done using tools like Hotjar. Screen recording tools provide heatmaps showing you where your users click and move while using the product. The same applies to your in-app communication. Hotjar heatmap.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. Luckily, there are more solutions available than ever before to help product managers solve these issues. With so many solutions available, how do you know which one is right for you? Nobody wants to spend hours setting up software.

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Innovatemap

OCTOBER 4, 2019

Faced with a workforce that can be composed of five generations and the pressure to offer competitive, differentiating benefits packages, companies are creating more personalized offerings and expanding voluntary benefits to meet a broad range of needs and lifestyles, from tuition reimbursement to retirement planning. Data & Analytics.

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Data Visualization Analytic Tools Artificial Inteligence Customer Experience 40

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

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Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

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Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. Tools that help identify customer pain points: NPS surveys with open-ended questions. Resource center analytics. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. What is a customer self-service portal?

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Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Gainsight

JUNE 18, 2020

At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. We needed to demonstrate differentiated value and create a positive experience for our customers.

Data Visualization 52

Data Visualization Analytic Tools Healthcare Customer Experience 52

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful. Credits: [link].

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User Testing Feedback Software Research Software Data Visualization 49

Userpilot

MAY 16, 2023

For example, for a cloud storage platform, this is storage space. Userpilot is a product adoption platform that allows you to track product usage, segment your uses and collect feedback in-app. What are the two types of value metrics in the SaaS pricing model? How to set the right value metrics for your SaaS business?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. How do I measure my retention rate?

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Feedback Software Analytic Tools User Testing Data Visualization 120

Userpilot

AUGUST 29, 2021

Amplitude Analytics is one of the most popular digital analytics tools for SaaS businesses. But is Amplitude the right tool for your company? How does it compare to other analytics tools out there, like Userpilot, Heap, or Mixpanel? What is Amplitude Analytics? Source: Amplitude.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Userpilot

FEBRUARY 13, 2024

Use colors to differentiate data points and keep your color selection inclusive. Why is data visualization important in SaaS? Data visualization plays a crucial role in the world of SaaS, providing companies with powerful tools that aid product development, customer acquisition, and more.

Data Visualization 105

Data Visualization Analytic Tools UX User Testing 105

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? Triggering celebratory messages when users achieve a milestone keeps them engaged. To further improve your onboarding process, collect user feedback via in-app surveys and interviews. Look for spots where they slow down or drop off. What is new client onboarding?

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . What Is Gaming Analytics? What in-app or in-game purchases were made?

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Userpilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. TL;DR Mixpanel lets you gather, analyze, and visualize data through different types of analytics reports. The pros of using Mixpanel include its cross-platform data, advanced analytics, and data residency options.

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