The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He spent a few years working in business analysis and account management while searching for a job in which he could use his unique combination of engineering, design, and analytical skills.

Research Software

The Product Coalition

FEBRUARY 25, 2024

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. Key Feature Additions and Design Changes: Riding the Wave of Digital Disruption As the internet became increasingly pervasive, Netflix recognized the potential of streaming technology to revolutionize how people consume content.

Analytic Tools

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools

eG Innovations

MARCH 9, 2023

In Oil & Gas, key geo-physical modelling applications, in CFD / CAD complex numerical simulations and in VFX / Media & Entertainment design and animation apps are common. Key Citrix metrics such as the “ User’s connection Quality Indicator ” are also proactively monitored. eG Enterprise v7.2 eG Enterprise v7.2

Customer Experience

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Or as he is frequently heard to say – “It only works if it all works”.

Analytic Tools

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools

Userpilot

MAY 27, 2024

Inform customers about product enhancements : Use targeted in-app notifications to announce new features. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Why does customer perception matter?

Feedback Software

Mind the Product

JULY 30, 2019

Follow Roisi on Twitter or LinkedIn , and check out her work at Gower St Analytics. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Follow Roisi on Twitter or LinkedIn , and check out her work at Gower St Analytics. * The Black Mirror Test. Links mentioned in this episode.

Product Research

Userpilot

MAY 23, 2022

Exception paths arise from fault conditions like data entry errors, and they don’t lead the user to expected outcomes. Five steps to designing a successful user experience: Define the key user flows to focus on. Map the happy path for each user flow. Look into additional alternative path scenarios.

Feedback Software

Userpilot

JUNE 11, 2024

In this article, we’ll explore ten exceptional examples spanning various industries and platforms. Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. 2D: Visual representations. 5D: Behavior.

Data Visualization

Alchemer Mobile

APRIL 11, 2018

What problem are you solving for them, or what kind of entertainment are you providing them? But if your customer is frustrated with a challenging user experience, this increased time may actually be leading to lower customer satisfaction. Are you trying to increase your user base, or increase revenue?

Data Visualization

Userpilot

JANUARY 18, 2022

A preloader, also known, as a loading page, or preloading screen it’s the loading animation or static image that shows on your screen while the main app is loading in the background. In other words, it’s the loading animation or static image that shows on your screen while the main app is loading in the background.

Analytic Tools

Userpilot

OCTOBER 11, 2022

For the product vision to be effective, it can’t constrain the teams’ freedom to come up with the best solutions. These factors include who the key customer is, what their needs are, what solutions are already available, and how your product could beat them. Product vision development takes a few iterations.

Vision

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I’m a bit of a jack of all trades. Jon: Yes, I did.

User Testing

Userpilot

APRIL 25, 2024

Enter augmented analytics—a blend of AI and machine learning that’s revolutionizing how we gather interactive, valuable insights from data , with ease, irrespective of technical skill. Read on to see how this tool is not just a trend, but a key driver of data democratization and sharper decision-making in the modern business landscape.

Data Visualization

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? If a user can find their way through the product easily, they will experience value more quickly.

User Testing

The Product Coalition

SEPTEMBER 23, 2023

Dive into NFT Marketplaces : The action happens on platforms like OpenSea or SuperRare. On the OpenSea platform alone, approximately 250,000 individuals engage in NFT trading every month. Artists of all stripes, from painters to musicians, are flocking to these platforms to showcase their digital masterpieces to a global audience.

Research Software

Userpilot

JUNE 25, 2023

Sprint presents a practical and efficient approach to problem-solving and innovation , empowering SaaS teams to test and validate ideas quickly. The Lean Startup provides principles for continuous innovation and validated learning in the fast-paced and disruptive SaaS space. What not to do in user experience and PLG.

Books

The Product Coalition

DECEMBER 8, 2019

Product vision, strategy, goal setting User experience. User research, design principles, prototyping, psychology Innovation. Data, analytics, optimization, analytics tools Product delivery. Iterative development, scrum/agile/kanban, product roadmaps, QA Technology. like avoiding the problem.

Weak Development Team

Userpilot

AUGUST 30, 2024

TL;DR In SaaS, UX strategists help optimize user onboarding, increase product adoption , and ensure seamless feature integration, working closely with product managers and developers to align the user experience with strategic objectives. Without further ado, let’s get into it! What does a UX strategist do?

Analytic Tools

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. We sat down with Anubhav to learn: Tips for achieving data sophistication.

Data Visualization

Userpilot

AUGUST 28, 2024

TL;DR In SaaS, UX strategists help optimize user onboarding, increase product adoption , and ensure seamless feature integration, working closely with product managers and developers to align the user experience with strategic objectives. This ensures that your strategies are user-centered and data-driven.

Analytic Tools

Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX strategist. TL;DR A UX strategist blends user experience design with business goals to create cohesive digital products. What does a UX strategist do?

Analytic Tools

The Product Coalition

JUNE 27, 2018

So you’ve been tasked with “monitoring user engagement” in your mobile app. But wait a second, what actually defines good user engagement? Engagement” can be interpreted in many ways and applied differently across mobile app categories. It comes in the form of user session recordings.

Data Visualization

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Another example is project management software and other SaaS products.

Analytic Tools

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. Product-led growth is a business strategy that focuses on the product as the primary tool for customer acquisition and retention. Product growth vs. product-led growth? Book a demo today to learn how!

Onboarding KPIs

Amplitude

JUNE 23, 2020

In fact, an Incept Results study found that enterprise businesses that invested in customer experience made an additional $700 million within three years. So we’re here to explain what retention rate is, why retention and customer experience (or CX) go hand in hand, and how companies use product analytics to build great customer experiences.

Customer Experience

eG Innovations

NOVEMBER 19, 2021

The wrong EC2 choice could adversely impact business and user experience. Typical use cases of AWS EC2 include: Host a variety of software from simple web sites to enterprise-grade web applications on a on-demand infrastructure. Easy to lift-and-shift from on-premises since you have full control of the operating system.

Data Visualization

Mironov Consulting

SEPTEMBER 23, 2023

 And any software we build and sell once to the client who paid for it.  I can look at a corporate org chart and immediately see which kind they are.  (Even  (Even though there’s a lot of talk at dyed-in-the-wool services companies about having “products” or “platforms.”)

Reporting Tools

Userzoom

NOVEMBER 18, 2019

The simplest route to solving this challenge is to use a platform that can source participants for you. Executives in general are expecting a lot from user research but with little additional resources. Running basic usability testing via a cloud-based platform is the fastest way to get quick rapid insights from users.

User Testing

NextBigWhat

SEPTEMBER 23, 2019

Junglee Games , the fastest-growing skill-gaming platform , has reached the 25 million users milestone, and is leading charts in the top skill-based games in India. While building games that entertain the masses, Junglee Games goes way beyond being simply another gaming company. NextBigWhat: How do you focus on user retention?

Data Visualization

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Product education can speed up onboarding , increase engagement , reduce support costs, and improve long-term user retention. Offer continuous customer education with an in-app resource center.

Feedback Software

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology.

Onboarding KPIs