Roman Pichler

JUNE 7, 2022

” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” There are four common reasons for this: The analytics tool decides : The measurements are largely determined by the analytics tool employed—you trust the tool to collect the right data for you.

KPI 285

KPI Data Visualization Weak Development Team Customer Feedback 285

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so.

Data Visualization 78

Data Visualization Customer Satisfaction Analytic Tools User Testing 78

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

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Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 94

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics? What is Product Analytics?

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 64

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. That’s where Customer Analytics comes in. Focused on democratizing access to data-driven decision making, Customer Analytics tools empower non-technical users (like marketing and product teams) to make sense of all the data. Common features.

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Data Visualization Analytic Tools User Testing Reporting Tools 135

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. orders with better accuracy.

Analytic Tools 120

Analytic Tools Research Software KPI Data Visualization 120

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. Good Upselling Examples we cover: Slack uses well-timed in-app messaging to turn free users into paying customers.

Analytic Tools 88

Analytic Tools Onboarding KPIs User Testing Customer Experience 88

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

The Product Bistro

JANUARY 3, 2017

From the simple: an app on your smartphone to approve purchase requisitions, to the complex: integration of the CRM, the Marketing systems, and the ERP system to provide deep insight into the function and flow of business, and much more were realized every day. Business model shift.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. Average Resolution Time – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. A new user activation dashboard is an analytical tool designed to monitor and report different activation metrics of new users. What is a new user activation dashboard?

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Data Visualization Onboarding KPIs Dashboard Customer Experience 86

Userpilot

JANUARY 23, 2023

To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. – Contextually prompt upgrades with in-app messaging. ” KPI vs. OKR. Here are some best practices for SaaS. See how Loom does it.

Feedback Software 78

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 78

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. Goals in your analytics could include “Booked a demo” or “Signed up for the newsletter.” RACE is KPI-powered and based on a performance improvement process. In-app review request.

Feedback Software 94

Feedback Software Analytic Tools Framework Onboarding KPIs 94

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 55

The Product Coalition

JUNE 9, 2022

Are you a part of a mobile app team? Especially after we walk you through one of the most confusing topics for mobile app teams: What mobile app metrics should different team members track in their daily jobs? Then let’s dive deeper into each of the positions. the number of people who use your app at least once a day.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs? Net Promoter Score.

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 91

Userpilot

NOVEMBER 6, 2023

Increase upsells with contextual upgrade in-app messages. Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. Identify detractors and proactively reduce churn. How different metrics affect MRR.

Onboarding KPIs 81

Onboarding KPIs User Testing Feedback Software Analytic Tools 81

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. Like most everyone else in SaaS, I know that product analytics are helpful for growth—that’s why I started using Mixpanel five startups ago. And my hope is that it will help you, too.

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Analytic Tools Data Visualization Feedback Software Startups 59

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. Product marketing strategy step #2: Define your positioning. Key Takeaways.

Research Software 59

Research Software Analytic Tools Feedback Software Onboarding KPIs 59

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. Userpilot can help marketing teams with OKRs with our product usage analytics and in-app goal tracking. There are two main performance frameworks in product marketing – OKRs and KPIs. Increase user satisfaction.

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Onboarding KPIs Product Marketing Marketing Data Visualization 95

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. When a recruiter approached me about the position, I had an “A-ha!”

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Indicative

JULY 24, 2019

This is Part 4 of 5 in Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey on our platform. A customer journey is the sum of actions and experiences the customer goes through when interacting with your company’s site or app. Business Question. Indicative Too.

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Analytic Tools Data Visualization User Testing Customer Experience 40

Amplitude

JANUARY 29, 2021

For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . Product Analytics: Prove the Impact of Digital Products and Automate Key Insights.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 87

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Support leaders say robust tools, KPIs, and handoff practices are key.

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Customer Experience Data Visualization User Testing Customer Feedback 232

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Mixpanel

JUNE 17, 2020

When we started out as a business, we didn’t have any analytics in place. When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

When we started out as a business, we didn’t have any analytics in place. When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

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