Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

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Analytic Tools Feedback Software Customer Communications Customer Experience 98

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

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Userpilot

SEPTEMBER 29, 2022

Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Provide proactive support and ongoing education with a resource center. What is customer engagement? A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

MAY 26, 2021

If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Product Onboarding can be equated with educating your customers about how to get the most out of your product. Test and iterate.

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Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

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Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Talk

JANUARY 31, 2024

Leann says she “stumbled into product by accident,” but her educational background (a PhD in I/O psychology) allows her to bring scientific subject matter expertise to her role as product manager. After reading the Product Talk blog and Continuous Discovery Habits , Leann was ready to start putting some of the ideas into practice.

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Userpilot

JULY 31, 2023

How does it compare to other similar tools? These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! TL;DR WalkMe is a digital adoption platform. Userpilot is an alternative product adoption platform with better analytics and feedback features.

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Userpilot

NOVEMBER 2, 2022

There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution! All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

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Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

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Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

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Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy!

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Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? It all begins by understanding your customers and the different ways they communicate. That’s what this article is about. Interactions also help you understand your customers better.

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Feedback Software Customer Experience Customer Feedback User Testing 98

Gainsight

JULY 14, 2020

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? If you needed to get important information to your users, it was likely buried under all of these communications. Enable quick onboarding. Capture user sentiment.

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Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills.

Onboarding KPIs 98

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Gainsight

APRIL 17, 2019

A complete in-app engagement strategy requires two things: technology and structure. Technology is necessary to deploy the in-app engagements and a framework, like the one below, will help you map out when, where, and how often your engagements should occur. Educational: Learning opportunities, webinar announcements.

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Feedback Software Customer Experience Customer Communications Customer Feedback 76

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 98

Data Visualization Analytic Tools Customer Communications Customer Experience 98

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Gainsight

MARCH 31, 2020

Drive ongoing product education that evolves with current events. An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. Enable quick onboarding.

Healthcare 52

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Userpilot

FEBRUARY 9, 2023

What’s product communication? How can dedicated in-product communication tools help you achieve your product goals? These are the key questions we discuss in the article, so if you’re after the answers, you’re in the right place! Product communication best practices: target specific segments.

Analytic Tools 98

Analytic Tools Customer Experience Product Research User Testing 98

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40