Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role. How is marketing-led growth different from product-led growth and sales-led growth?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 20, 2024

If so, this article is exactly what you need! Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages. Let’s get into it, shall we?

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Revulytics

MAY 17, 2018

Did you make it to the end of the blog title or stop after “short attention spans?” Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. It’s delivering the right message to the right user at the right time in the user’s journey.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo! The best SaaS LMS providers of 2023 LMS vendors offer a range of solutions that enable you to deliver quality educational experiences.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. And in this article, I’m going to argue that in-app tutorials are the best way to do that. For now, all you really need to know is that an in-app tutorial is designed to educate your users. Sure, you have other options open to you.

Research Software 75

Research Software Education Customer Experience User Testing 75

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. Improve customer support quality with training materials To improve customer retention, invest in their education. Let’s dive right in!

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences. User persona example.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

NOVEMBER 3, 2022

Also known as a customer service knowledge base, this resource is created solely for customer education. An internal knowledge base is designed to educate, train, and onboard employees. A well-crafted knowledge base is an invaluable tool for customer education and reducing friction along the user journey. Feedback option.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Some of the most common you can use are: Blog posts. Case studies.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! You need an optimized website with all the information necessary to make an educated purchase decision. What is B2B marketing?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Userpilot: in-depth product education through Product Adoption school Userpilot is a product growth tool that helps product teams deliver personalized in-app user experiences.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

The Product Coalition

SEPTEMBER 8, 2022

Its blog and studies have golden advice for enterpreneurs, engineers, and of course, product managers. This tool allowed me to see that our education offerings were sometimes not shown, because we’d mistakenly un-indexed a page! ahrefs I absolutely love ahrefs. It’s one of the few tools I consider to be worth paying for.

Data Visualization 134

Data Visualization Analytic Tools Reporting Tools Research Software 134

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. Offer free educational resources.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Start by educating users with webinars customized to their needs. Why is retention important in SaaS?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

JANUARY 20, 2022

There’s a standalone simple tooltip, which is sufficient on its own to educate a user about how to use a particular UI pattern. On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Customer education doesn’t end after primary onboarding and activation are complete.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

JANUARY 8, 2024

This article shows you how. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Use visuals, videos, and clear messaging to capture the attention of your target audience.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. But what exactly does this entail? Who is a product marketing manager?

Product Marketing 98

Product Marketing Onboarding KPIs User Testing Marketing 98

Userpilot

OCTOBER 31, 2023

This article explores 15 strategies to help you achieve that. This form of contextual user education eliminates confusion and reduces friction, helping users get immediate value from your tool. However, different people prefer different learning styles, so sticking to one format might make your education efforts less effective.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

MAY 17, 2023

These are the key questions that we discuss in the article. Contextual in-app messages give users the information they need at the time they need. Userpilot allows you to collect user feedback, analyze in-app user behavior, and drive engagement with targeted contextual in-app messages. What’s product experience (PX)?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

OCTOBER 6, 2023

Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. Userpilot ’s blog.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. Implementing customer education programs to help your users better understand the theory behind using your product. It also helps you determine the effectiveness of your messaging. One way to educate customers is through webinars or an academy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. An effective adoption strategy involves setting goals, implementing product education , and measuring success. Review your product analytics, and A/B test your in-app messaging for added context.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that. Airtable onboarding: The welcome message slideout.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Trigger new feature announcements and send webinar invitations to educate relevant user segments. TL;DR Customer churn refers to customers discontinuing their usage or subscription to your product.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. TLDR; SaaS customer onboarding is the product guidance and education new customers receive when they first sign up for your product. Greet new customers with welcome messages – it humanizes the onboarding process.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. To improve your UX design, deliver personalized messages and experiences that are relevant to your users. They should also provide user interface feedback in the UI with elements like error messages, hover button changes, and more.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 28, 2023

The article explores how you can use AI user onboarding to drive your product success. Simply put, it’s the process of using Artificial Intelligence (AI) tools to enhance in-app user guidance and education during the onboarding process so users can reach their goals faster. User onboarding is no exception. Shall we dive in?

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Analytic Tools 97

Userpilot

DECEMBER 19, 2022

Today’s article is going to discuss the onboarding phases and their importance for product adoption. Educate users to drive customer success. Use popups, tooltips, and other forms of in-app messaging to prompt feature discovery and adoption. Avoid friction like unclear messaging, long forms, etc. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 17, 2022

This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. You're in the right place.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Retain customers with customized educational resources. Respond to feedback with customized messages.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JANUARY 19, 2023

In this article, we’ll explore customer retention costs. To lower CRC, you can use effective strategies like segmenting customers and making the onboarding process relevant , using in-app messaging to encourage engagement, and taking a customer-centric approach. Feature surveys through in-app messages – Slack.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

MAY 16, 2023

This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Moreover, you can use them to provide onboarding assistance, highlight new features, and provide educational content.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 10, 2023

That’s what we discuss in the article. Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. Prompt upsell messages contextually to convert free users into paying customers As your users are enjoying the free plan, make sure to give them regular nudges to upgrade.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97