Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Book a demo to get started!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Mind the Product

DECEMBER 17, 2018

As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Improving the user experience provides customers the solution to their problems with as little friction as possible. Hey bot, book a table.”. Table reserved.

Customer Experience 123

Customer Experience User Experience User Testing Technical Review 123

Userpilot

MAY 9, 2024

When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. Book a demo call with our team to get started.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userzoom

MAY 29, 2019

Welcome to a brand new series where we introduce you to the people behind UserZoom. But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. The post Meet the researchers!

User Testing 107

User Testing Research Software Product Research Customer Experience 107

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Book the demo!

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! TL;DR A resource center provides tailored content to aid users in problem-solving your product. Organize the resource center to enhance the user experience.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Book the demo! Fear not, though! Let’s dive right in!

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy! Brand strategy defined.

Branding 63

Branding Weak Development Team Strategy Research Software 63

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

MAY 7, 2024

It’s a common experience. But don’t worry—this article will provide some inspiration. We also covered best practices to ensure your walkthroughs get high user engagement. Best practices for creating a software walkthrough to guide users: Use simple language. Style it to match your brand.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Ready to dive in?

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Roman Pichler

NOVEMBER 1, 2022

Listen to the audio version of this article: [link]. If you say yes to every request, you are in danger of creating a Frankenstein product—a product that is a collection of unrelated features, offers a weak value proposition, and gives rise to a poor user experience. 1 The Product Roadmap is a Feature-based Plan.

Roadmap 316

Roadmap Weak Development Team Customer Experience Reporting Tools 316

Userpilot

MAY 13, 2024

In this article, we’ll take a look at a few powerful marketing analytics software, focusing on their features and pricing. Book your demo now to see it in action. It’s an ideal fit for startups looking to enhance the user experience while focusing on analytics. Google Analytics Engagement on Google Analytics.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

UX Planet

FEBRUARY 19, 2024

Introduction I’ve learned that the foundation of exceptional user experiences lies in starting with why. It’s not enough to simply showcase the features and functionalities of a product; users need to understand why they should care about it. Got an idea? Let’s get in touch.

UX 52

UX Differentiation Customer Experience User Experience 52

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Let’s dive right in!

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. Analyze user paths in Userpilot. Userpilot survey template library.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Prevent churn by identifying at-risk users with NPS. This allows you to implement solutions to improve the user experience. You’re at the right place. Key metrics you should be measuring.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

DECEMBER 22, 2023

If microcopy isn’t well-written, it can cause user confusion and frustration, and ultimately lead to churn. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. When writing microcopy for UI, prioritize clarity over creativity.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Use social proof to build brand authority. Book a demo now to begin.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JANUARY 15, 2024

In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. TL;DR User experience (UX) writing envelopes all the content designed to help users easily navigate through websites, apps, or digital products. Let’s dive right in!

UX 104

UX Customer Experience User Testing User Friction 104

Userpilot

FEBRUARY 27, 2024

In the article, we discuss just that. Funnel analysis helps teams understand user interactions with the brand and the product at different touchpoints so that they can optimize the customer journey to drive business results and create a better customer experience. Book the demo to learn more!

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

OCTOBER 15, 2023

This article will help answer that exact question. Userpilot provides a no-code solution to collect and analyze data, build in-app experiences, and run experiments. Level up your growth marketing by booking a demo. Craft features and optimizations that enhance user interaction and steer them towards coveted outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization User Testing 105

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Hotjar – Best for qualitative user behavior tracking. Book a Userpilot demo to begin.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Book the demo!

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! A market gap can be caused by missing functionality or poor user experience. Book the demo! The obvious reason is the lack of products or features that adequately address user requirements or pain points.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo! User experience surveys User surveys are one of the most popular research methods.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

UX Planet

JANUARY 22, 2024

Initially, the user should be in the first place like in all user experience processes. It is easy to say that ‘user is important’, but the difficult thing is to maintain the design process for the user. Almost half of the users do not have an obvious preference when choosing the purchasing category.

Customer Experience 83

Customer Experience Differentiation Books UX 83

Userpilot

MARCH 21, 2024

If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding? Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the customer activity cycle?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

DECEMBER 6, 2023

This article explores the roles and responsibilities of the web designer and the UX designer. UX design, however, involves optimizing a product to generate better user experiences. The core responsibility of a UX designer is to understand varying user' needs and create a product flow for different user personas.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98