Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Wondering how to improve customer retention?

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 103

The Product Coalition

MAY 20, 2020

What is Data Visualization? More than just making numbers look pretty, data visualization is the graphical representation of information. Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. Why is Data Visualization important for Product Managers?

Data Visualization 83

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 83

Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Let’s dive in for details!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. What is real-time customer engagement?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. Then, look into your product usage data to find friction points. Triggering microsurveys at critical touchpoints and asking open-minded questions can still give you invaluable insight into your user experience. The good news?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Also, take this as a chance to collect data on the job-to-be-done (JBTD) to personalize their experiences later on. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98