Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Aim to find trends that will make it easy to anticipate churn in your new customers and take action before they do.

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Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. Sound like it’s worth a read?

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Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

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Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This often translates into higher user satisfaction and retention. Why is it important?

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Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

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Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time.

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Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? In this article, we’ll cover: What the net promoter score is and how the net promoter system works? How to build an NPS program to measure customer experience. Example of a product usage analytics dashboard in Userpilot.

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Userpilot

AUGUST 7, 2019

There are various articles on the best practices for Customer Success, but all of them are saying the same things over and over again. That’s why we decided to present to you some less-known Customer Success best practices to take your Customer Success to the next level. It helps you improve your customer satisfaction.

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Feedback Software Customer Experience User Testing Research Software 68

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 98

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The Product Coalition

MARCH 17, 2020

For example, creating case studies includes approaching potential partners, tracking their results, writing a study, and promoting it using SEO strategy or through paid campaigns. A solid KPI dashboard allows you to turn a mush of data into actionable insights and directions. Average Session Duration?—?the Feature Adoption?

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UX Planet

FEBRUARY 1, 2024

A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth. The finance management app could increase user satisfaction by 35% through customization.

Analytic Tools 86

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Userpilot

MARCH 4, 2021

Customer service. A study by consulting firm Experience Dynamics found that 79% of users are prepared to search for another site if your business isn’t able to provide them with what they want. Another study by Microsoft suggests that 52% of people think that businesses should act on feedback from their customers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 7, 2022

With this article, you’ll discover: White space analysis: what is it, and how does it contribute to product growth ? How do you collect customer data and identify white space opportunities? Improve customer satisfaction and retention. Fix those to make your customers happy and drive retention.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

JULY 25, 2022

Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. Mixpanel dashboard.

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Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

DECEMBER 6, 2022

Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. Here are some ideas: Study your power users and replicate their path to success.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

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Userpilot

AUGUST 18, 2022

Customer experience has a major impact on customer behavior and product growth. In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. Customers expect instant fixes. The shift towards frictionless signup flows.

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Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Lack of help resources : Users will inevitably have questions or hit roadblocks while using your product. In-app support resources empower them to solve issues independently, improving customer satisfaction.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points?

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Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. However, the activation event will differ for the user group more interested in improved customer satisfaction and faster response times.

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Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. However, the activation event will differ for the user group more interested in improved customer satisfaction and faster response times.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. However, the activation event will differ for the user group more interested in improved customer satisfaction and faster response times.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. However, the activation event will differ for the user group more interested in improved customer satisfaction and faster response times.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. However, the activation event will differ for the user group more interested in improved customer satisfaction and faster response times.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Imaginary Cloud - Design

APRIL 7, 2021

We will provide examples from one of our clients throughout our blog post: the Learninghubz case study. Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. My Dashboard. Table of contents.

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Research Software UX Customer Experience Feedback Software 63

Userpilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. To answer all your questions, we have written this article. Improve product adoption : A customer must use your product to continue investing in it. Userpilot goals dashboard.

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Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Collect and act on customer feedback continuously Collecting user feedback religiously has a number of benefits. There’s more.

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Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. UI personalization in ClickUp. Conclusion.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What makes a knowledge base great?

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 24, 2020

Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world. And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. Userpilot ).

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Analytic Tools Feedback Software Data Visualization Software Review 98

Gainsight

JUNE 17, 2021

In this article, we dig into the details of product usage and lay out three tips to help you start squeezing the most out of your usage data. It shows you what features your user cares to access and what parts of your product they’re neglecting. Enter the hero: product usage data analysis. Why is product usage data important?

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Gainsight

AUGUST 22, 2021

By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Positive customer experience is the fuel that ignites the best product-led growth strategies, and a focus on the user’s experience can open the floodgates to more revenue.

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Feedback Software Research Software Product Research User Testing 52

Usersnap

AUGUST 20, 2021

If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? In this article, we’ll break down the feedback analysis process. You can collect customer feedback in a variety of ways: Messenger tools Social media Email.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Reduces churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Usersnap

AUGUST 26, 2021

or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. So how do you get customer feedback and accelerate growth?

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Feedback Software User Testing Customer Feedback Data Visualization 119

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? What dashboards do SRE teams need to monitor the health of payment gateways? How to use full-stack monitoring to ensure top-notch e-commerce customer experience. response time). Top exceptions split by original URL.

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