Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Let’s get started.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 89

Customer Experience User Testing Customer Feedback Embedded Analytics 89

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. How to measure customer delight.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. Why is product education important for SaaS businesses? Self-service.

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Feedback Software Analytic Tools Research Software Education 93

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. Customer service metrics.

Feedback Software 96

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 96

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

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Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. What is the customer onboarding lifecycle?

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Quantitative and qualitative NPS surveys to get holistic customer feedback during marketing surveys. when users interact with a feature for the first time, after contacting support, immediately after a customer renews their accounts, etc.

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Data Visualization Product Research Research Software Analytic Tools 78

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? It is a big system, with a lot of processes, that not all users have to do on a regular basis.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Userpilot

DECEMBER 10, 2022

In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. This could include setup, onboarding , training , troubleshooting, upgrading, and other key stages in the customer lifecycle.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Data Visualization 94

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. Track user behavior in-app with Userpilot.

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B2B Feedback Software Product Marketing Customer Experience 95

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Userguiding vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Userguiding vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Collect customer feedback and act on it. NPS surveys.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Reporting Tools 87

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Pendo vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Pendo vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Analytic Tools Embedded Analytics 52

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Usersnap

APRIL 29, 2023

ChatGPT on the other hand is easy to access, use and train for anyone. In this article, we’ll explore what ChatGPT is and how it works. This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. You have been collecting feedback on customer satisfaction.

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ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. However, Userlane’s use cases applies not just users but also employees. Resource Center.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

AUGUST 20, 2021

If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? In this article, we’ll break down the feedback analysis process. You’ll receive qualitative feedback from customers that varies in quality.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

AUGUST 20, 2022

So put yourself in your customer’s shoes and think about how you’d perceive your brand across every stage of the journey. Though not with your imagination, but using data instead: Conduct customer effort surveys to know how much friction they’re facing with your business. Heatmaps with Hotjar.

Feedback Software 86

Feedback Software Customer Experience Customer Feedback User Testing 86

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. WalkMe offers custom pricing plans based on predicted usage.

Data Visualization 88

Data Visualization Embedded Analytics Analytic Tools Feedback Software 88

Userpilot

MAY 12, 2024

If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them. You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. It helps deeply comprehend user behavior and sentiment without coding or API hassles. Book a demo to see how we can help!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 28, 2022

This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. Or is it your customer satisfaction ? It will help you get a better understanding of your users and find out how they frame their problems. Let’s dive in! What does each of them involve?

Research Software 91

Research Software Feedback Software Analytic Tools Product Research 91

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. In this article, we’ll go over 16 tools that each product team may want to have in. Userzoom is the best user and product research tool. Mixpanel is the best product analytics tool for visualizing customer data.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. And customer satisfaction is closely linked to their retention.

Feedback Software 96

Feedback Software Analytic Tools Product Research Data Visualization 96

Userpilot

MAY 8, 2024

You won’t be able to retain your users or convert them into paying customers. If you’re in such a tight spot or want to prevent getting there, this article can help. You will learn about different types of customer needs and how to identify them. Personalize experiences for different customer segments.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer experience tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer experience needs. Let’s get started! Slider editor on GainsightPX.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your onboarding automation needs. TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your onboarding automation needs. TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 22, 2024

Answer customer concerns with in-app educational materials. Deploy chatbots to automate customer communication. Improve customer communication by training your customer service team. Track the right customer communication metrics. Customer satisfaction score. Net Promoter Score.

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Customer Communications Feedback Software Analytic Tools Customer Experience 97