Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. User engagement focuses on how users interact with the product.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Intercom, Inc.

OCTOBER 27, 2021

Support leaders are on the hook for making business-critical decisions daily, weekly, monthly, and yearly around how to maintain high customer satisfaction and fast response rates. How many proactive support messages are you sending versus how many people are seeking support? are performing best for your team.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Intercom, Inc.

APRIL 6, 2020

With this latest initiative, Hiyacar is assisting workers in London and Brighton who normally take the train or tube in an effort to keep them healthy and safe. Using Messages , Inbox , Articles , and Resolution Bot , Hiyacar has handled almost 100,000 new conversations through Intercom in the last two years.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. Track customer satisfaction metrics.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Delivers improved customer experience. Facilitates faster new hire training. Saves time.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Make changes to your marketing strategy if needed: Through marketing surveys, you’ll uncover the demographics within your target customers and learn more about their needs. Have you found what you were looking for in this article?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Aim to find trends that will make it easy to anticipate churn in your new customers and take action before they do.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Measure customer satisfaction.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. The rise of messaging.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 19, 2023

Retaining a customer may not always be less expensive than acquiring a new one. In this article, we’ll explore customer retention costs. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. It helps customers reach their Aha! Let’s start!

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? GPT-3 generates human-like text using pre-trained algorithms. In this article we will look at a detailed example of this.

ChatGPT 115

ChatGPT Customer Experience Research Software Artificial Inteligence 115

Gainsight

SEPTEMBER 26, 2023

Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training. By doing this, you can help new customers get up to speed quickly while reducing amount of time and effort required by your CSMs. It’s a win-win.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Develop a product that meets customer needs and expectations. Train the customer support team on the product and give them time to develop support resources. To evaluate your in-app messages, use flow analytics.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Userpilot customer review.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JULY 21, 2022

Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. Chatbots trained to answer basic questions only. Only offering personalized support on custom plans. Here is what makes an excellent customer service model: Fast response times. More retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Intercom, Inc.

NOVEMBER 9, 2021

By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.

Customer Experience 118

Customer Experience Inbound User Testing User Friction 118

Userpilot

AUGUST 19, 2022

In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. Finally, you should organize appropriate training, consider user onboarding strategies , gather feedback as you go, and remember to draw from your experience from previous deployments! Yogi Berra.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. It gives you a bird’s eye view of overall customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Product Research Onboarding KPIs User Testing 98

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Usersnap

SEPTEMBER 19, 2023

It’s a world where customer feedback isn’t just data; it’s the key to unlocking the doors of customer-centric triumph. No more guessing games or deciphering cryptic customer feedback. AI can decrypt feedback messages with the speed and precision of a superhero. What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? These are the main questions we discuss in this article. TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

OCTOBER 21, 2022

Attract good-fit customers. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Communicating what you’re working on and announcing product changes in a timely manner, so customers have enough time to adjust.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

SEPTEMBER 25, 2023

These are the main questions that the article tackles, so if you’re looking for the answers, we’ve got them! If the business’s success depends on customer satisfaction, you need to make sure that it addresses customer pain points and needs. What is a PLG motion? Let’s dive in! Loom AI upsell modal.

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Usersnap

APRIL 29, 2023

ChatGPT on the other hand is easy to access, use and train for anyone. In this article, we’ll explore what ChatGPT is and how it works. This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. You have been collecting feedback on customer satisfaction.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JUNE 22, 2022

In-app help is an effective way for customer onboarding , and it has a lot of benefits. It helps you reduce the workload on your customer service team, improve the in-app support experience, boost customer satisfaction and drive adoption. Mobile app users may find this feature particularly useful.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. It is a big system, with a lot of processes, that not all users have to do on a regular basis. Users can also embed videos, articles, and more into walkthroughs. Gamification.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Feature Adoption Funnel.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Basically, the existing customers promote the product and drive new customer acquisition by simply using it. There’s more.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 1, 2021

. #3 – Guide users and shorten the learning path with interactive guides. Sometimes, the best way to get users to quickly adopt your product’s features is by teaching them how to use it. Think of interactive walkthroughs as training modules for new customers, especially if your SaaS product has a steeper learning curve.

Feedback Software 98

Feedback Software Customer Experience User Testing Onboarding KPIs 98