Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 91

Data Visualization Reporting Tools Customer Experience Customer Feedback 91

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 83

User Testing Customer Feedback Feedback Software Product Research 83

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. In design, Gestalt principles guide creating cohesive and intuitive user experiences.” Continuity and Closure: Crafting Seamless Experiences Continuity and Closure are Gestalt principles that drive the sense of visual flow and completeness.

Product Management 109

Product Management Product Manager User Friction Management 109

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. You can then build these features further to deliver greater value to your users. What is trend analysis?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

JUNE 7, 2023

It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask. Feature request survey to understand users’ needs regarding your product.

User Testing 81

User Testing Customer Feedback Product Research Feedback Software 81

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. ” Anchoring Bias plays a pivotal role in shaping the user experience of progress bars during onboarding.

Customer Experience 91

Customer Experience Customer Feedback User Testing Systems Review 91

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Weak Development Team 87

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

Gainsight

SEPTEMBER 28, 2022

By revamping their product strategy, companies can lower the cost of customer acquisition with low-touch onboarding strategies and also increase revenue retention with stickier products, helping to unlock new ways to scale up and sustainably grow revenues. Influence user behavior. Invest in revenue drivers.

Analytic Tools 52

Analytic Tools Feedback Software Roadmap Data Visualization 52

Userpilot

OCTOBER 13, 2022

Communication between you and your users plays a critical role in ensuring the success of your product. A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. ClickUp asks users to submit videos or screenshots from its bug report form.

Feedback Software 95

Feedback Software Customer Feedback User Testing Product Research 95

Userpilot

AUGUST 30, 2023

Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it. to reduce your overall time to resolution.

Customer Experience 85

Customer Experience Onboarding KPIs User Testing Customer Feedback 85

Usersnap

SEPTEMBER 29, 2023

From regular users and dedicated internal teams to those high-stakes stakeholders, everyone’s got an opinion. A customer’s feedback on user experience might carry more weight than a developer’s take on the same issue. But here’s the thing: not all opinions weigh the same.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Trigger contextual tooltips with Userpilot.

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Customer Experience 84

Userpilot

OCTOBER 6, 2022

These are just a few questions we’re answering in the article. One processes the data while the other uses data to develop solutions that meet user needs. Data PMs use data to set goals , build roadmaps, and validate ideas. They can also use them to identify the best ways to guide users to value.

Data Visualization 92

Data Visualization Customer Feedback Analytic Tools User Testing 92

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. After prioritizing features, validate them through customer feedback to ensure they address real user needs , and there’s demand for them. Next, put them on the roadmap , considering feature interdependencies and timelines. How to develop your own prioritization matrix.

Data Visualization 88

Data Visualization User Testing Customer Experience Feedback Software 88

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. Building a CSAT survey in Userpilot.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? You should now be in a good position to stock the product backlog and create the right user stories.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Product research survey Product surveys give you a general idea of what users think of your product. Collecting this data can help you prioritize the product roadmap and find ways to improve the product experience.

Data Visualization 76

Data Visualization Product Research Research Software Analytic Tools 76

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 93

Feedback Software Product Research User Testing Customer Feedback 93

Userpilot

DECEMBER 21, 2022

In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services. You can then invest in the right product initiatives to improve your user experiences. Churn Rate.

Analytic Tools 92

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 92

Userpilot

JANUARY 14, 2022

Other engagement metrics like retention rate , churn rate , NPS score , feature usage , and activation rate are required to understand your users better. Personalized onboarding for each customer segment creates meaningful user experiences and helps users reach their goals. What is user engagement analytics?

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

DECEMBER 13, 2021

In this article, we’ll cover: How KPIs, OKRs, and Metrics differ from each other. Product usage and engagement KPIs include Product onboarding engagement rate, product usage and adoption, Time to value , Number of user actions per session, and Product stickiness (DAU to MAU ratio). Customer satisfaction score (CSAT).

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 94

Userpilot

JUNE 9, 2022

In the article, we’re exploring these and a few more questions, so find a comfortable seat, get a beverage of your choice, and dive in! To prepare for the sessions, the PM needs to review the roadmap , seek key stakeholder input and analyze user feedback. Building a roadmap with the new items. Customer Satisfaction.

Customer Feedback 52

Customer Feedback User Testing Customer Experience Customer Satisfaction 52

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers.

Customer Feedback 89

Customer Feedback User Testing Feedback Software Data Visualization 89

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? Who benefits from measuring your digital experience?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Feedback 83

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. But an effective roadmap will also serve as a project management tool in two main ways: a.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

FEBRUARY 1, 2022

These are just a few of the questions we answer in this article. We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers. Customer Success Questions.

Customer Experience 85

Customer Experience Data Visualization Analytic Tools Feedback Software 85

Userpilot

MAY 30, 2023

A short feature research survey to explore what future improvements your customers would like to see on your product. A 1-minute survey to ask customers what features they need ASAP and what features can wait. So you can prioritize their development and build a public roadmap. Example of a product experience survey.

Customer Feedback 75

Customer Feedback User Testing Feedback Software Product Research 75

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. Provide actionable insights. ” moment.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 73

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), What is the expected timeline for the product roadmap?

ChatGPT 89

ChatGPT Data Visualization Onboarding KPIs Research Software 89

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Collect continuous customer feedback with multiple types of surveys. Customer focus drives retention and loyalty.

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Successful products satisfy user needs. A successful product manages to deliver value to customers. To shorten the time to value , design personalized user onboarding flows.

Feedback Software 95

Feedback Software Research Software User Testing Product Research 95

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. A product roadmap is a visual representation of those concepts.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

DECEMBER 6, 2021

In this article, we’ll cover: Key reasons to track product metrics. This is an essential aspect of measuring these metrics, as you can then replicate what’s working and eliminate any friction – creating a better user experience overall. Retention : Tracking the users coming back. Let’s get right into it!

Onboarding KPIs 96

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 96