Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 92

Data Visualization User Testing Customer Experience User Experience 92

Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. Plan user interviews and focus groups. Customer effort score.

Product Research 79

Product Research Data Visualization User Testing Customer Feedback 79

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT). Get a demo.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Product Research 97

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 89

Data Visualization User Testing Customer Feedback Customer Experience 89

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. What are customer discovery questions?

Product Research 80

Product Research Customer Feedback Data Visualization User Testing 80

Userpilot

MAY 11, 2024

Are you looking for powerful and effective Heap alternatives to track customer behavior and discover hidden insights in your data? This article explores why you may need a Heap alternative and identifies 8 of the best Heap alternatives in the market. Heap Analytics. You also get a live data feed to track necessary events in real time.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

Customer Satisfaction 93

Customer Satisfaction User Testing Data Visualization Customer Experience 93

Userpilot

MAY 23, 2024

If yes, this article is exactly what you need! TL;DR Tracking product adoption and retention rates helps you understand how users engage with the product and identify potential roadblocks in the customer journey. User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV).

Data Visualization 78

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 78

Userpilot

MARCH 15, 2024

We answer these questions in the article, so if you’re looking for answers, you’re in the right place! TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. Let’s get to it!

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. In this article, we’ll break down the process. Making them feel special is a good place to start. Let’s go!

Data Visualization 92

Data Visualization Customer Experience Feedback Software Analytic Tools 92

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs User Testing 94

Userpilot

MAY 22, 2024

These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. This article will highlight 23 of the best UX research tools available in 2024. Customer support : Good customer support is crucial.

Data Visualization 94

Data Visualization Research Software User Testing Analytic Tools 94

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 92

Data Visualization Analytic Tools User Testing Feedback Software 92

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Don't worry, we've got all the answers.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

Userpilot

FEBRUARY 29, 2024

Armed with the right product analytics tool, you can analyze how users engage with specific features and functions, unlocking a treasure trove of insights that can transform your product and business. In this article, we walk you through everything you need to know about analyzing feature usage and its relevant metrics.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 83

User Testing Customer Experience Data Visualization Customer Feedback 83

Userpilot

FEBRUARY 20, 2024

This article provides detailed answers. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. Customer satisfaction score : This metric is a direct measure of customer satisfaction with your product or service, typically obtained through surveys.

Data Visualization 92

Data Visualization Feedback Software Research Software User Testing 92

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Feedback 83

Userpilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

Data Visualization 91

Data Visualization Customer Feedback User Testing Customer Experience 91

Userpilot

MARCH 31, 2023

If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey.

User Testing 75

User Testing Customer Feedback Product Research Feedback Software 75

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 91

Customer Experience User Testing Data Visualization Customer Feedback 91

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 69

Feedback Software User Testing Customer Feedback Analytic Tools 69

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 85

Customer Satisfaction Product Research Feedback Software Customer Feedback 85

Userpilot

APRIL 3, 2023

Whether good or bad, customer feedback benefits your business in many ways. Attention to user sentiment transforms your company into a customer-centric business, setting it up for continued success. In this article, you'll learn: What customer feedback is. What is customer feedback? Let's begin!

Customer Feedback 81

Customer Feedback User Testing Feedback Software Product Research 81

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 83

Data Visualization Customer Feedback Customer Experience User Testing 83

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 88

Feedback Software Analytic Tools Research Software Customer Experience 88

Userpilot

FEBRUARY 20, 2023

Wondering how to improve user onboarding and boost customer retention? Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. What is user onboarding? Why is the user onboarding process important?

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Click rate.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Customer Feedback 84

Userpilot

NOVEMBER 8, 2023

In this article, we'll explain what behavioral personas are, the invaluable insights , and how to use them to drive growth in your SaaS. TL;DR A user behavioral persona is a document representing a distinct group of users who share similar behaviors, motivations, and goals. Ready to get into it? Let's go!

Data Visualization 87

Data Visualization Analytic Tools Research Software Customer Experience 87

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Book a demo to learn more about it.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 94

User Testing Research Software Analytic Tools Feedback Software 94

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 83

User Testing Customer Feedback Feedback Software Product Research 83

Userpilot

MARCH 4, 2024

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Reduce unnecessary complexity to accommodate the natural tendency of users to satisfice. Customer survey templates in Userpilot.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Research Software 89

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 12, 2023

From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. It is especially valuable for monitoring user retention and churn rates over time.

Data Visualization 92

Data Visualization Analytic Tools Customer Feedback Customer Experience 92

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Bad customer experience.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software User Testing 88