Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

MARCH 7, 2023

I try to keep an open mind and dig deeper if I come across an important desire or pain point for the user, even if it’s unrelated to my originally intended topic. If I hear a statement by the user that could warrant more clarity, I use the “What’s [blank] about it?” What’s your favorite part about betting on a game?” “How

User Testing 124

User Testing Customer Feedback Customer Experience Data Visualization 124

Userpilot

FEBRUARY 26, 2024

These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Let's get right into it!

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 91

Customer Experience User Testing Data Visualization Feedback Software 91

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. This can be a valuable differentiator that attracts more customers. What is inclusive product design?

Product Research 98

Product Research Feedback Software Research Software User Testing 98

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 143

User Testing Product Research Product Marketing Customer Experience 143

Mind the Product

OCTOBER 11, 2019

Step 1: Understand why Your Customers use Your Product. Sean Ellis’ survey to discover if you’ve hit product/market fit is a great way to understand your customers. What primary benefit do you receive from {Your Product Name}? How do you differentiate a soap’s messaging? So where do you start? Features you have.

Positioning 101

Positioning User Testing Product Research Data Visualization 101

ProductPlan

APRIL 29, 2022

This article describes the four different types of product launches and how their differences impact their expectations and execution. This means the messaging and marketing focus on educating the market about what differentiates their new product from the available alternatives. Product differentiation. Breaking In.

Product launches 52

Product launches Research Software User Testing Differentiation 52

Mind the Product

APRIL 6, 2020

Where will you compete: which customer segments, which categories, which channels? Will you follow Porter’s path for differentiation or cost leadership? User Story Mapping (check the book by Jeff Patton ): this is helpful to create a full picture of how a product is used. Where will you play? How will you win?

Product Strategy 110

Product Strategy Strategy Feedback Software Customer Experience 110

Userpilot

JANUARY 9, 2023

How is different from user or buyer personas? These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Empathize with your target user for better product value.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

ProductPlan

JUNE 14, 2022

This article will discuss why the best products require both vision and strategy and their codependent nature. Many familiar brand names building popular products use their product visions to keep their vast array of employees, teams, divisions, and product lines aligned. Product vision. Product vision examples.

Vision 59

Vision Product Strategy Strategy Feedback Software 59

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. Now, in this article, we’re sharing with you the tips we collected during years of hard work.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

ProductPlan

JUNE 18, 2021

In this article, we’ll demystify product marketing for product managers. Founders can dream up great ideas, and product management can identify pain points and solutions , but well-grounded ROI is a must before diving into implementation. To do that well means putting in the time to understand the customer truly.

Product Marketing 60

Product Marketing Marketing Product Management Product Manager 60

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” So my name is Victor Eperjesy. Hope you’re doing well.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

eG Innovations

APRIL 11, 2023

Azure Monitor (although fiddly to configure) applies alert suppression via Alert processing rules for Azure Monitor alerts – Azure Monitor, this article also covers the reasons why turning off testing and alerting itself is actively discouraged. Custom RBAC roles can also be created and applied if needed.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Intercom, Inc.

APRIL 26, 2022

Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss). Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience. Prioritize meaningful customer engagement.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? This is one of the questions we answer in this article. The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments.

Messaging 85

Messaging User Testing Research Software Analytic Tools 85

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. Jobs to Be Done: A Roadmap for Customer-Centered Innovation. User Stories Are Better Than PRDs. The Lean Startup. Windows ME.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

UX Studio

MAY 24, 2019

In the article you will read about: The design challenges we faced. How we interviewed stakeholders and real users to discover their needs and pain points. Besides the default roles, users had an option to create generic roles with customized permission settings. How we created role personas.

Research Software 46

Research Software Feedback Software Information UX 46

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

JANUARY 11, 2024

Our article explores each of these dysfunctions and shows you how you can leverage Userpilot to overcome them. TL;DR The Hamster Wheel : teams often chase one feature after another without linking them to user needs , resembling a hamster wheel. Solution : create an outcome-based roadmap by identifying customer needs and wants.

Data Visualization 115

Data Visualization Feedback Software Analytic Tools User Testing 115