Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Get a demo and see how! What is UX analytics?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. In this article, we cover: A brief history of the Kano model. Practical explanation of how it works. It’s very unlikely you’ll get any free users at all. Completely avoid them once identified.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

APRIL 7, 2024

That’s what this article explains. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. To reduce the time users need to reach the Aha moment, personalize the onboarding for your main segments. What does it mean in the SaaS context?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 16, 2022

How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Guides List.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

DECEMBER 22, 2023

Microcopy localization is an opportunity to make the user experience more inclusive. UX microcopy is the small yet significant pieces of written content in the user interface that help users navigate the application or website. Well, it isn’t going to improve the user experience, that’s for sure.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. Interactive walkthrough.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? In this article, we’ll cover: What a customer education strategy is and what it includes. With a customer education strategy, you create content or create courses that show customers how to get the most value from your product.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. – Use an onboarding checklist to get new users to the activation point faster. – Track product usage to identify inactive users and engage them. Prevent customer churn.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Measure your results with product analytics and keep improving. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. User adoption phases.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Measure your results with product analytics and keep improving. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. User adoption phases.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Why is user experience important? What is UX design?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. TL; DR. A feature request is a user’s suggestion to implement a product change that’s likely to improve their product experience. How To Manage Product Feature Requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Create a personalized onboarding flow to help users reach the Aha!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

AUGUST 20, 2022

Tracking customer experience across your entire user journey. Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. But how do you know your company is worthy of your customer’s love? How to measure customer love.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Social listening.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

The Product Coalition

MAY 20, 2020

There are some tools which offer really great options if you know how to code , and others which are easy to learn even if you don’t. How easy a tool is to learn is also key, especially for newer businesses which want to get off the ground quickly. The company has a great resource base, which is supplemented by other users.

Data Visualization 83

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 83

Userpilot

OCTOBER 24, 2023

Leveraging retention tables to perform cohort retention analysis and see which group of users is declining and signaling a high risk of churning. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Current user retention.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. What is product experience? Consider a few of them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. Analytics provide that stable launchpad.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Want to see how to do it?- Get a demo now.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. Increased user adoption and retention mean increased profits. Self-service.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Traffic analytics on Hubspot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JUNE 12, 2023

But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? It can be a tough nut to crack sometimes, but we’ve made it easier in this article. This section shows you various survey types and how to approach them correctly.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), This post has some great tips on how to do that. Source: Kommunicate. Source: Amplitude.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98