Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. UX design team. With a well-defined customer education strategy.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. An online academy contains a course(s) that helps customers study and become experts in the industry.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Among the examples are videos , case studies, documentation articles, and webinar recordings.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Through his study, he identified five categories of product attributes that affect customer satisfaction in varying degrees and manners (details on the categories shortly). Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support. How to calculate churn rate so you know where you stand.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Study product usage data for a better understanding of users’ in-app behavior. Let’s jump right in. Usability tests.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies. That’s where customer churn analytics comes in.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. Customer churn analytics help you spot similar behavioral patterns among churned customers. Predictive churn analytics enables product teams to find friction points and customer pain points that contribute to drop-offs in the customer journey.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JUNE 2, 2022

In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. TL; DR. Customer feedback is the data you collect from customers that reflect their perception of your product and services. Let’s jump right in. Nicereply’s CES surveys example.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 1, 2021

" We asked some people in the SaaS industry what they thought of them, and the results weren't pretty… So if you take one thing away from this article, remember how LinkParrot lost Jake as a customer by ignoring his personal needs completely. For more information about checklists, see this article. Conclusion.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Offer self-service support options. Important steps to digitize your customer experience.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. SaaS businesses are next.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

OCTOBER 30, 2023

In this article, we’ll discuss key retention metrics to track and proactive strategies to reduce churn. Identify and reduce friction with funnel reports. Offer self-service support with knowledge base to improve your repeat customer rate. Improve customer service with live chat. This is easier said than done.

Feedback Software 104

Feedback Software Analytic Tools Customer Feedback Customer Experience 104

Userpilot

MARCH 4, 2021

Customer service. A study by consulting firm Experience Dynamics found that 79% of users are prepared to search for another site if your business isn’t able to provide them with what they want. Another study by Microsoft suggests that 52% of people think that businesses should act on feedback from their customers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

DECEMBER 10, 2022

These could include how to automate recurring tasks, utilize the customer self-service resources, or add new integrations to their workspace. Improving the self-support experience for your users is another way to scale your overall support system without needing to hire dozens of new employees.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

MARCH 16, 2023

In this article, we’re going to go over the key elements that make up a good SaaS landing page and 20 SaaS landing page examples that you can use for inspiration when designing your own web page! Link to relevant subpages to help prospects learn about your service and discover more features. What is a SaaS landing page?

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Business of Software Conference

JANUARY 6, 2020

We talk about this sort of this loop we collect, we verify the accuracy, and we embed and empower that knowledge and make it accessible to folks who need it, to give a little bit of context about what Guru does. We see articles come out like this “A.I. Here’s an article that might help you. Here’s a good example.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. According to a study by Havard Business School , 95% of the new products launched each year fail. A GTM strategy ensures you do not add to that statistic by helping your business in several ways.

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Userpilot

JUNE 28, 2023

This article provides an answer. Remove friction and improve the customer experience: Paired with user behavior analytics, in-app marketing helps address friction points in the user journey. Social proof is the ultimate user magnet, so enrich your landing page with star ratings, client testimonials, and case studies.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

APRIL 6, 2021

There’s no metric in SaaS businesses that correlates with profitability more than retention. If your business consistently struggles with high churn rates and you’re feeling a bit lost, this article is for you. You can read a full case study about Kontentino’s retention strategy here. What is Customer Retention?

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

Userpilot

MAY 3, 2021

Embed a Help Center into your product. Contrary to what you might think if you’re a developer, SaaS customers often churn due to poor customer service, as opposed to a product being buggy. A Help Center is a small widget that allows users to access self-service support articles — but without having to leave your app.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userzoom

NOVEMBER 6, 2019

Alfonso de la Nuez, UserZoom’s Co-founder and Co-CEO, discusses how we now live in a world of digital experiences and in order for modern companies to survive, they need to democratize UX insights throughout the entire organisation. . All right, so are we ready to democratize the UX insights? Thank you for joining us.

Research Software 68

Research Software User Testing Product Research UX 68