Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 107

Analytic Tools Feedback Software UX Data Visualization 107

Userpilot

JANUARY 9, 2024

This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Creating a positive first impression with a warm welcome message and data-backed onboarding.

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UX Planet

DECEMBER 19, 2023

Coming out of retirement to take on the Clown World of UX Wait, what? For those of you who don’t know, I used to publish roasts of bad UX design on here. Guy Kawasaki tweeted at least two of my articles. Because the world of UX is on fire, that’s why. The UX Clown World has arrived. Who is this guy?? Not really.

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UX Studio: Product Management

OCTOBER 1, 2022

I decided to compile a list of the most common UX design tools that every beginner should know about. In this list, you can find prototyping, UX / UI software and collaboration tools. Wireframing and prototyping tools Every UX designer needs a wireframing tool, but not everyone uses the right one for their requirements.

Feedback Software 59

Feedback Software UX User Testing Customer Feedback 59

UX Studio: Product Management

NOVEMBER 19, 2021

But why is empathy so important in UX and how can we best practice it? Someone without technical UX knowledge, no matter how empathetic, has a way to go before becoming a professional in the field. As UX professionals we want to appeal to emotions. If you work in UX, you have probably heard of this process.

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Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 95

Research Software Feedback Software Analytic Tools Positioning 95

UX Planet

FEBRUARY 14, 2024

Introduction Priming, a psychological phenomenon with profound implications in UX design, involves the subconscious activation of specific concepts or mental representations, influencing subsequent behavior or perception. Language and Messaging: The use of persuasive language or subtle prompts can prime users to take desired actions.

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UX Studio: Product Management

JULY 29, 2021

Knowing how to sell UX research is an important part of every UX researcher’s toolkit. However, the number of doors this key will unlock for you is well worth the detour of reading this article. First, we’ll start by seeing how knowing how to sell research will help you in your UX journey. I’m sure you haven’t.

Research Software 110

Research Software User Testing Product Research UX 110

UX Studio: Product Management

OCTOBER 18, 2023

Several UX projects require teamwork. As individuals (researchers or designers), we can be the best employees, highly skilled , and the best in our field, but a UX project usually requires collaboration. In a very recent article , we talked about the social aspect of collaboration and its impact on creating a motivating environment.

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UX Studio

APRIL 17, 2018

In this article, I will go through the seven basic AI UX principles products should follow. Here follow my seven principles of AI UX. Thus reads the first principle of AI UX. We see our job as a UX team as helping people understand how machines work so they can use them better. Differentiate AI content visually.

Data Visualization 107

Data Visualization Artificial Inteligence Feedback Software UX 107

The Product Coalition

OCTOBER 11, 2022

The spectrum of the position ranges from the strategic level to the communication level. Strategy On the strategic side, this means finding out what is unique within a market about a company’s offering, and steering the company and/or its product to position itself in the place that will lead to success. Empowering sales.

Marketing 78

Marketing Product Marketing Reporting Tools Product Research 78

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience. Book the demo.

Product Research 94

Product Research Feedback Loop Feedback Software User Testing 94

UX Studio

OCTOBER 18, 2018

Even a chatterbox can have difficulty explaining their thoughts so the listener gets the message. In this article we answer: What constitutes microcopy? That makes us improve constantly at UX Studio. So, I decided to share the thoughts from the book with the guys at UX Studio. We at UX Studio often do that.

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Userpilot

JANUARY 31, 2023

GET your own copy of the new client onboarding checklist template In this article, we’re going to explore core aspects of the client onboarding process, map out what you should include in a client onboarding checklist, and specific tactics for success. That starts with clear product positioning and unambiguous messaging.

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Onboarding KPIs User Testing Analytic Tools Feedback Software 92

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Using targeted in-app messages to guide users through key features effectively. Then create small, concise messages to educate customers about each of these features. But what strategies work?

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Analytic Tools Feedback Software Research Software Customer Experience 73

UX Planet

FEBRUARY 25, 2024

This article will help you figure out where to spend your $20 per month and whether is it even worth it. All the best, [Your Name] Remember, personalization and tailoring the message to each recipient can significantly increase your chances of getting a positive response. Especially helpful for Designers and Freelancers.

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ChatGPT User Testing Customer Feedback Research Software 98

The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. Before you make someone feel positive, make them feel (anything) Some products are dry as a tropical day. But friendly does not only mean UX. Honest people are more trustworthy.

Customer Experience 157

Customer Experience User Testing Customer Feedback Feedback Software 157

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Bring together UX, product, analytics, optimisation, and marketing teams and talk about the roadmap.

User Testing 121

User Testing Product Research Research Software UX 121

The Product Coalition

JUNE 24, 2022

digital product management positions have never been more pervasive or idolized than they are right now. Every other day I seem to come across several new articles describing how to pass the infamous product manager interview. This is a “get your hands dirty” position, no matter what size of company you are at, or what level.

User Testing 144

User Testing Analytic Tools Research Software Feedback Software 144

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

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Feedback Software Analytic Tools Data Visualization Systems Review 96

Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. But what exactly does this entail? Who is a product marketing manager?

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Product Marketing Onboarding KPIs User Testing Marketing 84

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions. Where do you start? What tools do you use? How do you manage all of that data?

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Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Greet new customers with welcome messages – it humanizes the onboarding process. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Onboarding best practices for SaaS companies.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience Data Visualization 94

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. To drive retention, you need to think carefully about the stage they are at, and the most appropriate onboarding UX patterns to use.

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

UX Planet

JANUARY 4, 2024

Communication inclusivity: Offer different communication channels like email, instant messaging, or video conferencing to cater to diverse needs and preferences. It’s not about pointing fingers or shaming, but about constructively raising awareness, offering solutions, and collaborating with key stakeholders to create positive change.

Reporting Tools 52

Reporting Tools Construction Research Software Feedback Software 52

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Onboarding KPIs 93

UX Studio

SEPTEMBER 4, 2019

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. How would you define UX writing?

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The Product Coalition

JUNE 28, 2020

Rare are the Apps that genuinely attempt to do good to users and thus positively impact society at large. Headspace app is one of such rare Apps and is the topic of this article. However neither its meditation nor its fun UX and quirky animations are the topic of this article.

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Feedback Software Customer Experience User Testing Customer Feedback 182

Userpilot

JULY 5, 2023

In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores. Utilize A/B tests to understand what works better for customers and offer them positive customer experiences. Segmenting customers to send targeted in-app messages. What is customer satisfaction?

Customer Satisfaction 93

Customer Satisfaction User Testing Data Visualization Customer Experience 93

UX Studio

OCTOBER 11, 2022

more if they receive a positive customer experience (CX)? In our article you’ll learn: What is Digital Customer Experience? What is the Difference Between UX and CX? How Does UX Help Digital CX? Increased positive reviews, and recommendations. The first step toward excellent digital CX is providing good UX.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

MARCH 16, 2023

In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience. There are positives to consider, of course: customization, improving flexibility, and reducing dependencies. Let’s get into it! Book a demo now.

Analytic Tools 88

Analytic Tools Feedback Software Customer Experience User Testing 88

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Act on insights to drive positive sentiment. It encompasses the opinions and feelings of customers, which can be positive, negative , or neutral.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Reporting Tools 89

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. Segment passives and provide targeted in-app messages in Userpilot.

Data Visualization 89

Data Visualization Feedback Software Product Research Analytic Tools 89

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. That’s perfectly normal.

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93