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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Progress Reports in Project Management: Definition, Process & More

Userpilot

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. TL;DR Progress reports provide information about the status of the project: the work completed, work still to be done, and potential challenges.

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Mixpanel Cohorts: An In-Depth Review [+ Alternative]

Userpilot

That’s the key focus of this article. We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! The easiest way to create a cohort in Mixpanel is through the retention report. Mixpanel retention report.

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A Sprint Review without Stakeholders?

The Product Coalition

TL; DR: A Sprint Review without Stakeholders There are plenty of failure possibilities with Scrum. A Sprint Review without stakeholders may create an unhealthy bubble for the Scrum Team due to the disconnect, thus resulting in lower effectiveness. Shall I notify you about articles like this one?

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

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Essential Technical Program Manager Skills

The Product HQ

Are you looking for crucial technical program management skills to become a successful technical program manager? This article provides you with various core skills beneficial to your search. Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals.

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Trend Analysis Reports in SaaS: How To Use Analysis To Drive Growth

Userpilot

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. For example, consider this trend report generated with Userpilot. Trend report generated with Userpilot.