Userpilot

OCTOBER 31, 2024

In this article, we’ll talk about: What product analytics is and why you need a solid strategy. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. So, how do you get started with product analytics ?

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UX Planet

JANUARY 10, 2025

Not to worry; this article isnt about your habits but about helping you build positive habits like saving. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. We all have habits, some good and some bad. Human wants are insatiable. Wow, you made it to the end!

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. What is a user experience map? Let’s begin!

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Data Visualization Customer Experience User Experience Analytic Tools 103

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

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Research Software User Testing Analytic Tools Product Research 273

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 77

Research Software User Testing Analytic Tools Feedback Software 77

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

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Customer Experience User Experience Research Software User Testing 98

Userpilot

MAY 22, 2024

These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. This article will highlight 23 of the best UX research tools available in 2024.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Ever wondered why some eCommerce websites seem to effortlessly turn casual browsers into loyal customers while others struggle to keep visitors engaged?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

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Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Book the demo!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. This article breaks down what mobile app tracking is, why it matters, and methods to do it well. Build custom events you want to track in Userpilot. All questions you can only answer with: Mobile app tracking.

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The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth. It’s all the above simultaneously.

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Userpilot

SEPTEMBER 2, 2024

This personal touch turns each visit into an experience rather than a transaction. Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. What is customer-led growth?

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Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Research Software 98

UX Planet

MARCH 6, 2025

In this article, I will share six practical tips that will help you achieve thisgoal. Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. So its better to say, reduces customer drop-off by15%. Good stories sell.

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Intercom, Inc.

FEBRUARY 16, 2021

Drawing on a wider spectrum of visual artefacts to influence your work means you can render high-fidelity prototypes quicker and gather more accurate user feedback, speeding up each subsequent iteration of your design. Uber , Google , Netflix , Mapbox , and Spotify have written excellent articles about their design process.

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Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Calendly includes its customers in growth loops.

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UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

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Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

SEPTEMBER 4, 2023

Building solutions that have growth potential requires a research approach that addresses the needs of the entire past and future user base, including the silent majority, quiet churners, and untapped potential. This spotlight represents your active customers who are reaching out with their feedback and requests.

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Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.

Data Visualization 103

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Userpilot

JULY 9, 2024

What is a customer experience management strategy? These are some of the questions this article covers, so if you’re after the answers, you’re in the right place! TL;DR A customer experience management strategy is a plan whose aim is to enhance customer interactions throughout the customer lifecycle.

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

MARCH 30, 2025

A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. ” In this article, I explore that question, highlighting key steps to create a mobile app engagement strategy and the best engagement techniques for mobile apps. Number of daily, weekly, and monthly active users.

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Analytic Tools Feedback Software Download Onboarding KPIs 62

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Let’s get into it!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? The article explores 20 major touchpoints in a SaaS product journey. And shows you how to optimize them for better conversions and higher customer satisfaction. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? If you’re after the answers to these questions, you’re in the right place, because that’s exactly what this article explores! Customer empathy is not limited to empathy in customer service. It goes beyond positive brand experience. Are you ready to dive in?

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User Testing Product Research Customer Feedback Customer Experience 98

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? If yes, you’re in the right place because that’s exactly what we explore in the article. Read on to learn about: Importance of user journey maps for product teams. Different user journey map types. User journey stages. Ready to dive in?

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User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

NOVEMBER 6, 2023

If you want to retain customers, you can’t afford customer experience gaps – it’s that straightforward. In today’s competitive landscape, customers aren’t just buying a product. They want to buy a seamless experience throughout their customer journey. What are customer experience gaps?

Customer Experience 102

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Userpilot

MAY 26, 2024

Are you unsure what the difference between a user journey and a user story is? This article will dive deep into user journey vs. user story and share how they differ. TL;DR Customer journey maps visualize user experiences, highlighting steps, touchpoints, emotions, pain points , and opportunities for improvement.

User Testing 105

User Testing Customer Feedback Customer Experience Data Visualization 105

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

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Feedback Software Analytic Tools User Testing Customer Feedback 105